Question 1

How do I descale my machine?

Accepted Answer

Please visit the  video assistance page to find cleaning instructions for your coffee machine. You can also refer to the user manual for your machine. If you require further assistance, please call Nespresso on 0800 466 060 (toll free) and a customer service representative will be able to guide you through the process.

Question 2

How often should I descale my machine?

Accepted Answer

Nespresso Professional machines are designed to be intuitive and alert you when descaling is required. If you have a Zenius machine you will need to turn on the descaling alarm to receive these warnings.

Question 3

How do I book my machine in for repair?

Accepted Answer

Our team is available 24/7 on 0800 466 060 (toll free) to troubleshoot any technical issues over the phone. Should your machine require further servicing (charges may apply), then our team will be able to guide you through your options. At the time of contacting Nespresso for technical support, please try to locate yourself near your coffee machine and have your serial number to hand. Some problems can be resolved immediately.

Question 4

My coffee machine is reporting a fault. Where can I get support?

Accepted Answer

The user manual has helpful hints on resolving common faults. If this does not solve your issue, our team is available 24/7 to troubleshoot your machine. You can also check out the Nespresso Professional Machine Assistance page, where you’ll find manuals, machine guides and ‘how to’ videos.