Our Services | Nespresso


What can Nespresso do for you?

Join the Club Nespresso and benefit from our range of personalised services, designed just for you.

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Order at a time that is convenient for you. Our Coffee Specialists are available 24/7 to help you select your favourite Grands Crus and to assist with the latest Limited Editions.

Need help choosing a new Nespresso machine? Let us help you find the right machine to suit your needs. Even choosing the perfect gift is a pleasure as we can recommend the ideal accessories to suit any preferences.

Making an order has never been more convenient through the use of our Nespresso channels.


With a range of delivery options available, it has never been more pleasurable to have your Nespresso order brought to your door. Standard Delivery is free for orders over 200 capsules, and will be delivered within 2-3 working days.

There is also a range of premium delivery services available for Nespresso Club Members within eligible delivery zones, including Twilight* and Next Day Express* services.

*conditions apply

Find out more

Nespresso Boutique Pick Up

Your order, ready and waiting at a Boutique.*

  1. Place your orderPlace your order by telephone at the following toll-free number:
    0800 234 579
  2. A simple and flexible delivery solution.1 hour after your call, your order will be ready in the Boutique of your choice.**
  3. Pick up your orderYou can pick it up when you want at your Boutique dedicated counter.

Nespresso pick-up point

A simple and flexible delivery solution

  1. Place your order Order your Grands Crus and pick them up when you like from the pick-up point of your choice. Place your order on our website, on our Nespresso Application or by telephone on 0800 55 52 53. .
  2. Choose a pick up point Choose the Nespresso Pick-up Points delivery option and indicate the location of your nearest drop-off point.* * There are a number of pick-up points in Switzerland, some of which are open outside of regular hours, Sunday or late in the evening. You can find a list of pick-up points by clicking on My Account then "delivery modes" or by telephone
  3. Get informedYou will be informed by SMS or e-mail when your capsule are available.

Nespresso Your Time

Be delivered your way.

  1. Place your order by clicking here or call 0800 55 52 53 free of charge. Select the time slot of your choice for the delivery of your order, from Monday to Saturday. For more information, call 0800 55 52 53 free of charge.
  2. Tailor made deliveryA courier will deliver your capsules to you personally. If you wish, he can collect your used capsules and take them to be recycled.
  3. Time slotSelect the time slot of your choice for the delivery of your order, from Monday to Saturday.
  4. Nespresso YourTimeFor more information, call 0800 55 52 53 free of charge.

Customer Care

The Nespresso Club is available 24/7 to assist with any queries you may have about Nespresso Grands Crus, your Nespresso machine, or any additional Nespresso Services. Your questions can be answered 24 hours a day, 7 days a week.

Assistance 24/7

Do you need immediate assistance with your machine?

  1. Nespresso ClubCall the Nespresso Club on 0800 234 579* and get an immediate technical diagnosis and the solution that meets your needs.
  2. Technical diagnosisGet an immediate technical diagnosis and the best solution for your needs.
  3. Assistance ServiceOur Assistance Service* includes repair of your machine and its return to your home, as well as a replacement machine while yours is being repaired.
  4. AvailabilityService available Monday to Friday 7am to 7pm Australian Eastern Standard Time.

Benefit from immediate assistance at anytime

Repairs will only be undertaken on Nespresso branded machines. Free service if your Nespresso machine is still covered by the manufacturer's warranty and was purchased in the country where the repair is undertaken. The benefits given to you by the warranty are in addition to other rights and remedies of the consumer under law in relation to the goods to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable forseeable loss or damage. 

Flat fee rates apply if the Nespresso machine is no longer under warranty. Check the terms and conditions with the Nespresso Club.


Discover the Art of Tasting.

Would you like to go on a journey of the senses?
Join our Nespresso Experts to discover the art of tasting and become a true expert on Grands Crus. Visit anyone of our boutiques for an exclusive tasting session.

Read more


Did you know you can recycle your Nespresso capsules?

Our capsules are made from 100% aluminium, which is an infinitely recyclable material. It is also the best material to protect the quality and freshness of Nespresso coffees.

During the recycling process, the coffee grounds are separated from the aluminium and sent to an industrial composting facility. The aluminium is smelted down to be made into new aluminium products.

Each Nespresso Boutique and Pop Up Boutique is a capsule recycling collection point. We also have over 200 participating florists nation-wide where you can drop off your used capsules.

Find your nearest recycling collection point here.


Choose the best option for your needs With the Nespresso recycling plan, we provide different options for recycling your used aluminium capsues and fulfilling your commitment to protecting the environment.

  1. Collection pointsClick here to find a recycling point near you.
  2. Nespresso BoutiquesTake your used capsules to your nearest Nespresso Boutique here.
  3. Positive CupFind out more about the Nespresso Recycling Program on our The Positive Cup website.

Join the Nespresso Club now and benefit from our range of personalised services, designed just for you.

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