利用規約
1. 利用規約の容認と改定
1.1 関連会社を含むネスレネスプレッソS.A.（以下「ネスプレッソ」）のウェブサイト（以下「ウェブサイト」）へのお客様のアクセス、ならびにその利用は、本利用規約（以下「利用規約」）によって規定されます。当社のウェブサイトにアクセスし、それをブラウズ、利用した時点で、お客様はこれらの利用規約を読み、理解し、無条件で受け入れることを認めたものとします。
1.2 当社は、以下のいずれかの場合、お客様の事前承諾を得ることなく、利用規約を適宜改定できるものとします。
- その改定がお客様の利益に適合するとき。
- その改定が、当社ウェブサイトの目的に反せず、かつ、改定の必要性、改定後の内容の相当性、その他の改定に係る事情に照らして合理的なものであるとき。
1.3 当社は、利用規約の改定にあたり、改定後の利用規約の効力発生日の７日前までに、利用規約を改定する旨及び改定後の利用規約の内容とその効力発生日を当社ウェブサイト上に掲示し、またはお客様にEメールで通知します。
1.4 お客様が改定後の利用規約の効力発生日以降に当社ウェブサイトを利用した場合、利用規約の改定に同意したものとみなします。
2. 著作権と知的財産権
2.1 テキスト、マーク、ロゴ、図表、写真、ビデオ、サウンド、音楽、レイアウト、デザイン、ノウハウ、テクノロジー、製品、プロセスといった当社ウェブサイトのコンテンツは、いずれもネスプレッソないしはその関連会社の所有物であるか、あるいは所有者の認可を得て用いられており、該当する法の下に存在する著作権、商標、特許その他の知的財産権、産業財産権によって保護されています。
2.2 後述の第3項で触れられている場合を除き、当社ウェブサイト内に、これらのコンテンツを使用する権利や許諾をお客様に与えると解釈ないしは理解されるべき箇所はいっさいありません。
3. ウェブサイトの利用
3.1 まったくの非商業的な個人使用目的に限り、お客様は当社ウェブサイトのコンテンツをダウンロード、ディスプレイ、プリントすることができますが、その場合もダウンロードする情報等の素材に含まれる著作権表示やその他の財産権表示はいっさい削除せず、そのまま再現してください。全体、あるいは一部を問わず、ウェブサイトのコンテンツの複製、修正、配給、送信、放送など含むそれ以外の利用法は、いかなる手段であれ、厳密に禁じられています。ただし事前にネスプレッソから書面で認可を得ている場合は、この限りでありません。
3.2 お客様が当社ウェブサイトに表示されているコンテンツを利用された場合、それが第三者の権利を侵すものではないことを、ネスプレッソでは明言いたしかねます。またその保証もいたしません。
4. 機密性はないとみなされる情報
4.1 お客様がインターネット経由で当社ウェブサイトに送信される個人特定データならびに情報は、すべて当社のプライバシーポリシーに沿って保護され、取り扱われています。そうした個人特定データならびに情報を提供する前に、このプライバシーポリシーを熟読されることをお勧めします。
4.2 Eメールほかの手段によって、インターネット経由でネスプレッソに伝達される、それ以外の情報ならびに素材（データ、質問、コメント、提案、アイデア、グラフィックス等を含む）はすべて、非機密扱いを受けます。お客様からの送信やポスティングは、すべてネスプレッソの所有に帰し、複製、開示、送信、出版、放送、ポスティングなど、あらゆる目的で自由に使用できるものとします。特にお客様がウェブサイトに送られた情報に含まれるアイデア、コンセプト、ノウハウ、テクニックはすべて、開発、製造、広告、それらの情報を用いたマーケティングなど、あらゆる目的で自由に使用できるものとします。その使用に際しては、情報の提供者、あるいはほかのいかなる人物にも、報酬はいっさい支払われません。
4.3 情報を送信した時点で、お客様は送信した素材／コンテンツが自分の所有物であること、中傷的な内容ではないこと、そしてネスプレッソが使用しても、第三者の権利を侵す危険はないことを保証したものとします。またネスプレッソには、提供された情報を使用する義務はありません。
5. 保証の放棄
5.1 後述の第6項に影響を与えることなく、お客様がウェブサイトで目にされる素材、情報等はすべて、「現状有姿」で提供されています。また明示あるいは黙示を問わず、いかなる種類の保証も行うものではなく、とりわけ商品性や特定目的への適合性を黙示的に保証するものではありません。
5.2 ネスプレッソは当社のウェブサイトやそのコンテンツが、つねにお客様の期待に応え、決して中断せず、タイムリーで、安定し、エラーとは無縁であることを保証しません。
5.3 司法管轄が異なる地域では、保証の限定が許されない場合もあるため、一部のお客様には、上記の排他条件が適用されない可能性もあります。
5.4 口頭であれ書面であれ、ネスプレッソから得られた、あるいはサービスの利用中にサイトで入手されたアドバイスや情報はすべて、現状の利用規約で明示されていない保証をいっさい生じさせません。
6. 責任の限度
6.1 当社ウェブサイトへのアクセスや、その利用、ブラウズ、ナビゲートはお客様が自己責任で行うものとします。
6.2 お客様はウェブサイトの作成、制作、供給に関わったネスプレッソとその関連会社、あるいはその他の関係者が、お客様がウェブサイトないしはそのコンテンツにアクセスし、利用することによって、あるいは逆にそれらを利用できなかったことによって生じる可能性のある直接的、間接的、付随的な損害、名誉毀損、経費、損失、利益の減少ないしはあらゆる性質の不利益に対し（たとえそうした損害の発生をネスプレッソがすでに知っていた、あるいは知りうる立場にあったとしても）、該当の規則が認める限りにおいて、責任を問われないことを認め、受け入れたものとします。
6.3 当社ウェブサイトの利用中に、それ以外の経路からダウンロードされたり、取得されたりした素材については、すべてお客様が自己責任で対応するものとします。当社ウェブサイトの素材へのアクセス、ないしはその使用やダウンロードが理由で、お客様のコンピュータやその他の所有物にダメージが生じる、ウィルスに感染する、ITシステムへの違法な侵入や介入が起きるといった事態が生じても、ネスプレッソではいっさい責任を負いません。
6.4 ネスプレッソは当社ウェブサイトの機能の一部ないしはすべてを中断、中止する権利を保有します。ネスプレッソないしは第三者の作為や不作為によって、当社ウェブサイトの機能を一部ないしはすべて中断、中止するような事態が生じても、ネスプレッソではいっさい責任を負いません。
7. 情報の変更
当社ウェブサイトのコンテンツには、不正確な箇所やエラーが含まれている場合もあります。ネスプレッソは事前の告知抜きで、そうしたコンテンツに変更、訂正、改善、ないしはそのすべてを加える権利を保有します。ただしそうした作業を行う責任はいっさい負いません。
8. 製品/サービスの入手度
当社ウェブサイトには、全世界的なネスプレッソの製品やサービスが掲載されている場合もあり、そのすべてがあらゆる地域で利用できるとは限りません。ウェブサイトで触れられている製品やサービスであっても、お客様がお住まいの地域では利用できない場合もあります。
9. リンク
9.1訪問されたお客様へのサービスとして、当社のウェブサイトが、ネスプレッソの管理外にある外部のウェブサイトにリンクしている場合があります。これらのサイトについて、ネスプレッソは責任を問われるものではなく、そのコンテンツ、合法性、正確さ、機能についても、いっさい責任を負いません。
9.2 当社ウェブサイトへのリンクについては、かならず事前にネスプレッソから書面の認可を得てください。
10. その他
10.1 本利用規約は、ウェブサイトとそのコンテンツへのアクセスとその利用に関し、ネスプレッソとお客様のあいだで結ばれた合意を統合したものです。ネスプレッソが提示するお客様との関係、とりわけサービスや製品の購入にまつわる関係を規定したその他の規約や条件はすべて、利用規約を補完するものとなります。そのあいだになんらかの齟齬が生じた場合には、その他の規約や条件が本利用規約に優先します。
10.2 利用規約に記された義務の履行をお客様が怠った場合、かりにネスプレッソがその事実を看過し、それによって生じる、ないしは法の下で認められた権利を施行しなかったとしても、当社がその権利を行使し、施行することを放棄したものと解することはできません。
10.3 現行ないしは将来的な法律や規定、あるいは法廷の裁定によって、利用規約の条項のいずれかが非合法と見なされた場合でも、それ以外の条項は、お客様とネスプレッソのあいだですべての効力を保持するものとします。
10.4 利用規約の条項の表題はあくまでも利便性を目的としており、いかなるかたちでも規約や条件の内容に影響するものではありません。
2020年 3月改定
ネスレネスプレッソ株式会社
販売条件
1. 一般販売条件の適用
1.1 Nestlé Nespresso S.A.又はその関連会社（「ネスプレッソ」）へのインターネットによる注文は最新の一般販売条件に準拠します。その他すべての条件を排除して一般販売条件が適用されます。注文をすることにより、お客様は最新の一般販売条件を読み、理解し無条件に承諾したことを認めたものとします。
1.2 本ウェブサイトを使用することにより、お客様はまたネスプレッソの利用条件及びプライバシーポリシーに拘束されることを承認及び同意したものとします。本ウェブサイトにて提供されるサービスを利用する前に、これらをよくお読みください。
1.3 ネスプレッソは、以下のいずれかの場合、お客様の事前承諾を得ることなく、一般販売条件を適宜改定できるものとします。
- その改定がお客様の利益に適合するとき。
- その改定が、本ウェブサイトの目的に反せず、かつ、改定の必要性、改定後の内容の相当性、その他の改定に係る事情に照らして合理的なものであるとき。
1.4 当社は、一般販売条件の改定にあたり、改定後の販売条件の効力発生日の７日前までに、販売条件を改定する旨及び改定後の販売条件の内容とその効力発生日を本ウェブサイト上に掲示し、またはお客様にEメールで通知します。
1.5 お客様が改定後の販売条件の効力発生日以降に本ウェブサイトを利用した場合、販売条件の改定に同意したものとみなします。
1.6 ネスプレッソでは、品質管理その他の観点から、最終消費者の皆様に直接カプセルコーヒーを販売することを旨としており、あらかじめ合意している場合を除き、再販売を目的とする方へのカプセルコーヒーの販売は行っておりません。
2. 登録
2.1 本ウェブサイトでメンバー登録する際、お客様は提供する登録必須情報が正確かつ完全であることを確認しなければなりません。
2.2住所の変更、その他の変更がある場合は遅延なく本ウェブサイト上の個人情報の詳細を更新してネスプレッソに通知してください。
3. パスワード
3.1 本ウェブサイトを使用するためメンバー登録する際、お客様はパスワードの設定を求められます。お客様はこのパスワードを機密に保管し、誰にも開示又は共有してはなりません。
3.2 お客様のパスワードの使用についてお客様は全面的に責任を負い、従ってこのパスワードの下になされた注文は、例えお客様が知らないものであっても全責任を負います。
3.3 お客様のパスワードを他の誰かが知っている、又は使用したことが分かった場合、又はその疑いがある場合は、即座にネスプレッソに通知してください。
4. 注文
4.1 本ウェブサイトから注文することにより、お客様は一般販売条件に基づきお客様の選んだ商品の購入を申し込んだものとします。
4.2 本ウェブサイトでのネスプレッソへの注文は、カプセルコーヒーの販売は1本(10カプセル入り)単位から注文を承ります。
4.3 本ウェブサイトでネスプレッソが提供する商品は販売可能な在庫数に限定されます。
5. 注文の上限
5.1 1つのアカウントにつき、1か月間に注文できるカプセルコーヒーの数は、通算1500カプセル（150本）までとします。
5.2 お客様のご注文が、前項の上限を超えた場合、当該注文全体を受け付けません。
6. 注文確認
6.1 本ウェブサイト上でお客様がした注文は、ネスプレッソがEメールにて確認通知を送信しない限り、拘束力を持つ契約とはみなされません。
6.2 ネスプレッソは、与信や未払い請求額などに関連して、注文を拒否する裁量権を留保します。
6.3 ネスプレッソにより登録されたデータは、注文内容及び取引全体の完全な証明とみなされます。支払いシステムにより登録されたデータは、当該金銭取引内容の完全な証明とみなされます。
7. 価格
7.1 お客様が注文した品目に対して支払われるべき価格は、お客様が注文をする日に本ウェブサイト上に表示される価格であり、その価格は商品毎に税込価格で表示されています。（但し、ショッピングバッグ内および注文プロセスにおいて、商品単価は税抜、配送料等は別表示となります。）
7.2 配送料は全国一律税込620円です。但し、本ウェブサイトでお支払金額が税込4,000円以上の場合、配送料（税込620円）は弊社が負担いたします。
7.3 ネスプレッソは随時商品価格及び配送料を変更する権利を留保し、書き間違い、印刷ミス又は計算の誤りがある場合に契約をキャンセルする権利を留保します。
8. 配達
8.1 ネスプレッソが確認した全ての注文は、お客様が注文する時に指定した配送先住所に配送します。
8.2 ネスプレッソは原則、午後5時迄のご注文は当日発送いたします。
8.3 発送は本ウェブサイト上に指定された国に限ります。
9. 返品
9.1 お客様のご都合によるカプセルコーヒー、チョコレート、シュガーなどの食品の取替え・返品はできません。コーヒーメーカー、アクセサリーなど食品以外の商品は、商品到着後8日以内にネスプレッソに連絡してください。商品到着後8日を経過した場合の返品はできません。
9.2 商品が配達時の状態、包装（化粧箱未開封）で、送り状とともに返送された場合に限り、ネスプレッソは返品を受理します。なお、商品を返品する際の郵送料はお客様の負担となります。
10. 支払い
10.1 ご利用いただけるお支払い方法は原則「クレジットカード」、「代金引換」または「ネスプレッソ ギフトカード」のみです。
10.2 クレジットカードによる支払いは直ちに支払期限となります。お客様のクレジットカード情報はセキュリティのため暗号化されます。
10.3 代金引換の場合、購入した商品を配送業者がお客様へお届けする際に、商品代金をお支払いいただきます。
11. コーヒーメーカーの保証
11.1 本ウェブサイトで購入されたコーヒーメーカーはお買い上げいただいた製品同梱書類に記載されている特定の条件の下でのネスプレッソによる保証付です。
11.2 メーカー保証に関する詳細内容については、お客様がお買い上げいただいた製品に同梱されている取扱説明書並びに保証書をご覧ください。ネスプレッソによる保証の内容はお客様の基本的な法定の権利を損なうものではありません。
12. アフターセールスのサービス
12.1コーヒーメーカーの機能、メンテナンス又はアフターセールスについて問題、質問が生じた場合、ネスプレッソに連絡の上、アドバイスあるいはアシスタンスを受けてください。
12.2 コーヒーメーカーの修理等、必要な場合、ネスプレッソは多様なアフターセールスのサービスオプションを提案いたします。詳細な情報については電話でネスプレッソに連絡してください。
13. 責任の制限
13.1 ウェブサイト上で商品を説明している写真、テキストなどは契約的なものではなく、情報の提供のみを目的としています。本ウェブサイト上で表示されている写真、テキストなどに誤りや遺漏がある場合、ネスプレッソは責任を負いません。
13.2 ネスプレッソによる商品出荷地以外の国々への海外配達品について、商品が配達先の国の法規に準拠しない場合、あるいは電圧の違い、その他商品の不適合の場合、ネスプレッソは責任を負いません。
13.3 ネスプレッソに故意又は重大な過失がある場合を除き、如何なる種類のクレームも、クレームが配達商品あるいは不配達商品、その他に関するものであるか否かによらず、請求金額が当該商品の購入価格を越えることはできません。商品、商品の使用、販売又はこのウェブサイトに関連して起こりうる間接損害、付随損害、あるいは結果損害（このような損害が発生することが例えネスプレッソに知られていたか、あるいは知ることが可能であったとしても）についてネスプレッソは一切責任を負いません。
14. 不可抗力
14.1 ネスプレッソはその義務を履行するための合理的なあらゆる努力をしなければなりません。但し、ネスプレッソは合理的なコントロールを超える状況によって引き起こされる履行の遅延又は不能については責任を負いません。このような状況には、ストライキ、戦争、自然災害その他商品の生産、輸送、配達を実際上不可能にするその他の状況を含みます。
14.2 履行遅延の場合、ネスプレッソはできる限り速やかに義務を履行しなければならず、また残存する商品供給量を顧客の間で公平かつ合理的に分配する権利を留保します。
15. 適用法及び裁判所
15.1 販売に関するこの一般条件は、お客様の注文に対して商品をお届けするネスプレッソ法人が設立されている国の法律に準拠します。
15.2 専属管轄権を持つ裁判所は適用法の国の裁判所とします。
2020年 11月改定
ネスレネスプレッソ株式会社
Privacy Policy
This Privacy Policy is applicable to individuals (hereinafter referred to as "Customers"), business partners, employees, and job applicants (hereinafter referred to as "Customers etc.") who receive services from us (Nestlé Nespresso K.K. and Nestlé Nespresso S.A.) as consumers, and describes how we acquire, use, and disclose personal information about our Customers etc. We also explain how Customers etc. can view and update Customers etc.’s personal information and what choices Customers etc. can make when using Customers etc.’s personal information.
Customers etc. should read this Privacy Policy carefully to understand our policies and practices regarding Customers etc.’s personal information.
This Privacy Policy describes as follows:
1. Personal Information of Customers etc. Acquired by Us and How It Is Acquired
2. Purpose of Use of Personal Information
3. Minors' Personal Information
4. Provision to Third Parties
5. Shared Use
6. Entrustment of Personal Information
7. Storage of Personal Information (Security Control Measures)
8. Transfer of Personal Information Overseas
9. Rights and Choices of Customers
10. Provision of “Information Related to Personal Information” to Third Parties
11. About Cookies
12. Changes to Privacy Policy
13. Data Administrators and Contacts
1. Personal Information of Customers etc. Acquired by Us and How It Is Acquired
We obtain various types of information from Customers etc. according to the means of communication between Customers etc. and us (online, offline, telephone, Nespresso boutique stores, events, etc.).
Contact information
Information provided by Customers etc. to contact us
Examples: name, address, e-mail address, telephone number, social network login ID, etc.
Account credentials
Information required to access a specific account of Customers etc.
Examples: Login ID, email address, screen name, unrecoverable password and security questions and answers
Demographic information and objects of interest
Information representing demographic or behavioral attributes of the Customers etc.
Examples: date of birth, age or generations, gender, location information (e.g. postal code), favorite products, interests, information on households and lifestyles, etc.
Information from computers and mobile devices
Information about computer systems and other technical equipment used by Customers etc. to access our websites and applications
Examples: Internet Protocol (IP) address, OS type, browser type and version required to connect Customers etc.’s computer or device to the Internet. Mobile-specific IDs, advertising IDs, location information, and similar mobile device data
Website and communication usage information
Information about Customers etc.’s actions on websites and e-mail magazines obtained using automated data collection technology tracking services
Examples: Information and statistics such as links clicked, the pages and content displayed and how long Customers etc. stayed, the content response time, download errors, and the time it takes to access a particular page
Market research and feedback from Customers etc.
Information Customers etc. voluntarily share with us about Customers etc.’s experience using our products and services
Examples: Contents of inquiries to the customer service desk or word of mouth
※We record communications with our customer service center for the purpose of improving customer service quality and training in accordance with applicable laws.
Content created by Customers, etc.
Content created by Customers etc. or others on a third-party social network and shared with us, or uploaded to our website or app and shared with us
Examples: Photos, videos, personal stories, and other similar media and content
Third-party social network information
Permission to share with us, for example, when Customers etc. register as a member of our company using information published on a third-party social network or information that is part of Customers etc.’s profile on a third-party social network
Examples: Basic account information such as name, e-mail address, gender, date of birth, place of residence, profile photo, user ID, and friends list
※For more information on how we may collect information from third-party social networks and opt-out of sharing such social network information, please visit the relevant third-party social network website.
Payment and financial information
Information necessary for Customers etc. to purchase our products or for us to process Customers etc.’s order
Examples: Debit or credit card information (such as name, card number, expiration date, etc.) and other payment methods
※In all cases, we and our payment processors comply with laws and regulations such as the Global Security Standard PCI DSS and handle payment and financial information.
Business partners' information
Business card information, etc.
Education and job history of applicants for employment
Information such as name, address, date of birth, e-mail address and telephone number, and personal history such as education, qualifications, and work history including salary
Personal information of employees and their families
Information such as names, gender, addresses, and dates of birth of our employees and their families
Examples: information such as official documents for identity verification (passport, driver's license), residence permit, My Number (individual number given to each person living in Japan), and basic pension number, bank accounts and health check results
※Sensitive personal information
We do not collect or process sensitive personal information of customers (excluding employees, job applicants and business partners) in our normal business. If we need to process customers’ sensitive personal information for any reason, we will respond to marketing and other voluntary purposes based on customers' prior explicit consent.
If we process customers’ sensitive personal information for any other purpose, we will only process it on the legal basis set out below.
1. Cases governed by laws and regulations
2. When it is necessary for the protection of the life, body, or property of a person, and it is difficult to obtain the consent of the person
3. When it is particularly necessary for improving public health or promoting the sound development of children, and it is difficult to obtain the consent of the person
4. Other cases prescribed by laws and regulations
2. Purpose of Use of Personal Information
We explain the purposes for which we collect and use Customers etc.’s personal information, and the types of personal information we collect for each of those purposes. Not all the following are applicable to all Customers etc.
(1) Purpose of Use of Customer Information
Providing Services to Customers
・E-Commerce
・Machine repair and rental
・Contents for members
Contact information (such as name, address, phone number, and email address)
Order ProcessingTo process and ship orders, to inform customers of order status, to change customers’ address, to verify customers’ identity, and to detect other fraudulent activities.
Contact information(such as name, address, phone number, and email address)
Payment and financial information(such as credit card information)
Correspondence to Inquiries
Contact information(such as name, address, phone number, and email address)
Marketing (Promotion, Analysis, and Advertising)
1. To provide information about products and services recommended to customers (marketing communications, campaigns, promotions, etc.)
2. To conduct internal and market research and measure the effectiveness of advertising and campaigns, etc.
3. To predict needs based on customers profile analysis
4. To provide targeted advertising and content
5. Others to analyze customers’ member registration information, browsing history, purchase history information, etc., and to propose, provide, and distribute advertisements according to customers’ taste and preference
Contact information (such as name, address, phone number, and email address)
Demographic information and Subject of interest
Information from a computer or mobile device (such as location information, phone-specific IDs, and advertising IDs)
Website and Communication Usage Information
(such as attribute information, activity history, information exchanged on the internet through the "Like" button function of a third-party social network*, etc.)
※Please see the relevant section of the third-party’s social network for information on how these are functioning, and for information about customers obtained by us.
Market research and customer feedback
Site Operations
1. To improve and customize the customer experience value of our website and application
2. To ensure that the content of our websites and application is optimized for customers’ computer or device used by customers
3. To provide a website or application that is highly convenient for customers
(For example, if we remember customers’ login ID, email address, or screen name, customers can log in quickly the next time customers visit, or customers can easily retrieve items customers have placed in customers’ shopping cart.)
Website and Communication Usage Information(General data related to cookies and individuals obtained from them, such as browsing history and information on paths that enter our website)
※ If customers have more than one account with us, we have the right to integrate them into one for the management and operation of our IT and security systems.
※ To the extent permitted by customers, we will obtain and publish content that customers have created in connection with various activities such as contests and promotions, website community features, customer services, and third-party social networks.
(2) Purpose of Use of Information Provided by Business Partners
Purpose of use
Sales activities, credit management, business communications, etc.
Contents of Information to be Acquired and Used
Contact information, such as work address, name, phone number, and email address
Information about the equipment we sell or rent
(3) Purpose of Use of Information on Job Applicants
Purpose of use
Recruitment screening and procedures for joining us and our affiliated companies upon hiring
Contents of Information to be Acquired and Used
・Information such as name, address, and date of birth
・E-mail address, telephone number, and other information
・Information such as education, qualifications, and work history including salary
(4) Purpose of Use of Employee Information
Purpose of use
HR labor management and business communications, etc.
Contents of Information to be Acquired and Used
・Information such as name, sex, address, and date of birth
・Official documents for identification (passport, driver's license, residence permit)
・E-mail address, telephone number, and other information
Payment of compensation, tax, social insurance, and benefits
・Information such as basic salary and bonus payments
・Information such as My Number and Basic Pension Number
・Bank account information
・Information such as address, date of birth, and dependents
Decision of treatment, training, and transfer
・Information such as education, qualifications, and work experience
・Information such as the results of personnel appraisal and training history
Health care under the Safety and Health Act
・Information such as the results of health checks
3. Personal Information of Minors
We do not collect personal information from customers under 18 years of age for marketing purposes. If we find that we have unintentionally obtained personal information from a customer under the age of 18 for marketing purposes, we immediately delete the personal information. We do not collect personal information directly from children under the age of 13, even if it is not for marketing purposes.
4. Provision to Third Parties
We may provide information about Customers etc. to third-parties in the following cases.
(1) Provision to third-parties for the purpose of providing services or implementing/considering marketing measures and improving services, etc.
In order to provide services to Customers etc., or to send e-mail newsletters and direct mails introducing products and services, or to implement, consider, and improve other marketing measures, we may provide personal information of Customers etc. to third-parties such as advertising distributors, data analysis providers, subcontractors, and business partners.
In addition, we may provide personal information of Customers etc. to marketing research companies and conduct surveys on the awareness and actual situation of our products and services.
(2) Cases Based on Legal Grounds
・Cases in which the handling of personal information is based on laws and regulations
・When it is necessary for the protection of the life, body or property of a person, and it is difficult to obtain the consent of the person
・When it is particularly necessary for improving public health or promoting the sound development of children, and it is difficult to obtain the consent of the person
・When it is necessary to cooperate with a national government, a local government, or an organization entrusted by it to perform the duties prescribed by laws and regulations, and obtaining the consent of the person is likely to hinder the performance of the duties
5. Shared Use
We use personal information with Nestlé Japan Ltd., Nestlé Group affiliates overseas, and Nestlé Health Insurance Societies as follows.
(1) Shared Use with Nestlé Japan Ltd.
[Categories of personal information provided]
・Information of Customers stated in the
1. Personal Information of Customers etc. Acquired by the Company Us and How It Is Acquired
・Employee information stated in
(4) Purpose of Use of Employee Information" in "2. Purpose of Use of Personal Information
[Purpose of our Provision]
Stated in
"2. Purpose of Use of Personal Information"
[Person in charge of management of shared use]
・This Company
[Personal Information Handling Business Operator]
Nestlé Nespresso K.K.
15F Higashi Gotanda Square, 2-10-2 Higashi Gotanda, Shinagawa-ku, Tokyo 141-0022
Sylvain Simaud, President and Representative Director
Nestlé Nespresso S.A.（Nestlé Nespresso Ltd）
Chaussée de la Guinguette 10, 1800 Vevey, Switzerland
(2) Shared Use with overseas Nestlé Group affiliates
[Categories of personal information provided]
・Job applicants information stated in
"(3) Purpose of Use for Information on Job Applicants" in "2. Purpose of Use of Personal Information"
・Employee information stated in
"(4) Purpose of Use for Employee Information" in "2. Purpose of Use of Personal Information"
[Purpose of our Provision]
Stated in
2. Purpose of Use of Personal Information
[Person in charge of management of shared use]
・This Company
・Nestlé Nespresso S.A.(Nestlé Nespresso Ltd.)
Chaussée de la Guinguette 10, 1800 Vevey, Switzerland
(3) Shared Use with Nestlé Health Insurance Societies
[Categories of personal information provided]
Employee Information described in
(4) Purpose of Use for Employee Information" in "2. Purpose of Use of Personal Information"
[Purpose of our Provision]
To understand the health of employees and to manage their health at work.
[Person in charge of management of shared use]
・This Company
・Managing Director of Nestlé Japan Health Insurance Association
6. Entrustment of Personal Information
We may entrust the handling of personal information of Customers etc. to the following companies. In this case, we provide necessary and appropriate supervision to the subcontractor.
(1) Service Providers
This refers to external companies that we entrust our business operations (e.g., order processing, payment processing, fraud detection and identity verification, website development, operation and support, promotion, advertising distribution, data analysis, customer support, recruitment-related operations, employee development and management-related operations).
The service provider and its appointed staff are only permitted to access and use the personal information of the Customers etc. on our behalf only when performing the specific work requested based on our instructions.
(2) Credit Analysis Companies and Debt Collection Companies
To the extent permitted by applicable law, this refers to external credit research companies and debt collection companies that we entrust to confirm Customers etc.'s credit and collect outstanding bills.
7. Storage of Personal Information (Security Control Measures)
We take appropriate measures (described below) to keep Customers etc.’s personal information confidential and to handle it safely. However, information shared publicly by Customers etc. via social networks, etc. is not protected.
(1) Restriction on Persons Who Can Access to Personal Information of Customers etc.
Customers etc.’s personal information is collected for a specific purpose and is only handled by our authorized staff or agents.
(e.g., Customer Service Representative can access Customers etc.’s information.)
(2) Safe Operating Environment
Customers etc.’s personal information is stored in an operating environment that has implemented security measures to prevent unauthorized access. Although we take great care to protect Customers etc.’s personal information, we cannot guarantee the safety of Customers etc.’s data while Customers etc. are sending it to our website or app because it is not completely safe to send and receive information over the internet.
[Formulation of Basic Policy]
・Formulate basic policies for "compliance with relevant laws and guidelines" and "contact point for questions and complaint processing" to ensure the proper handling of personal data.
[Establishment of Rules on the Handling of Personal Data]
・Establish rules for handling personal data at each stage of acquisition, use, storage, provision, deletion, disposal, etc. with respect to the handling method, responsible persons, persons in charge, and their duties, etc.
[Organizational security control measures]
・Staffs responsible for the handling of personal data are appointed, the staffs who handle personal data and the scope of personal data that the staffs handle is clarified, and a system for reporting and contacting the person responsible in the event that a fact or sign that the staff violates the law or the handling rules is identified.
・Conduct regular self-inspections of the handling status of personal data and audits by other departments and external parties.
[Personnel security control measures]
・Provide regular training to employees on points to note regarding the handling of personal data.
・Confidentiality of personal data are stated in the rules of employment.
[Physical security control measures]
・Manage employees' access to and exit from the area where personal data is handled, and restrict on equipment to be brought in, and take measures to prevent unauthorized persons from viewing personal data.
・Take measures to prevent theft or loss of equipment, electronic media, and documents handling personal data, and to prevent easy identification of personal data when carrying such equipment, electronic media, or other materials.
[Technical security control measures]
・Access control to restrict the personnel and the scope of personal information databases etc. handled.
・Introduce a mechanism to protect the information system that handles personal data from unauthorized access from outside or unauthorized software.
[Understanding the external environment]
Security Control Measures taken after understanding the systems for the protection of personal data in the Swiss Commonwealth, Ukraine, Brazil, Paraguay and the Philippines, where personal data of business partners, job applicants and employees is stored, and the Swiss Commonwealth, the Philippines and Australia, where we store customer data on our websites and apps and boutiques.
8. Transfer of Personal Information Overseas
In connection with the purposes described in this Privacy Policy, Customers etc.’s personal information may be transferred and transmitted to the third parties stated in
6. Entrustment of Personal Information and the Nestlé Group and may be stored at that location. Therefore, we may transfer Customers etc.’s personal information to other countries that have different laws and data protection compliance requirements from those in Japan.
[Cases in which personal information is provided to a third-party]
If the recipient of personal information is a third-party located in a foreign country, we provide the personal information within the scope specified in the purpose of use after obtaining prior consent.
[Cases in which the handling of personal information is outsourced]
Some of the subcontractors to which we entrust all or part of the personal information handling operations are located in foreign countries. In this case, we provide necessary and appropriate supervision to the subcontractors. This includes our group companies located in foreign countries.
[Cases in which personal information is provided upon succession of business due to merger or other reasons]
The successor of the business due to merger or other reasons may become a business operator located in a foreign country. In this case, we handle personal information within the scope of the purpose of use before the business succession.
9. Customers etc.’s Rights and Choices
(1) Rights of Customers etc.
Customers etc. have the following rights regarding information about themselves.
1. The right to access and verify information and request a physical or electronic copy of it
2. The right to request information about the source of Customers etc.’s personal information
3. The right to request correction, addition or deletion of personal information
4. The right to request suspension of personal information
5. The right to request disclosure of records of provision of personal data to third-parties
6. The right to request notification of purpose of use
・
Through “My Account” (on our website menu)
Customers etc. can check and edit Customers etc.’s registered personal information on our website. After logging in with Customers etc.’s registered email address and password, please check and change Customers etc.’s registration details in “My Account”.
・
Not through “My Account”
For information about Customers etc. that cannot be confirmed through “My Account”, please request it from
Request Form for Retained Personal Data.
If Customers etc. wish to exercise any of the rights above (1) through (6), please print out the
Request Form for Retained Personal Data and fill in the necessary information, and then send it to us by registered mail with a copy of the prescribed identity verification document. After we confirm that Customers etc. are the person, we respond within 30 days.
[Address to the Request Form for Retained Personal Data]
Nestle Nespresso K.K. Customer Service Dept.
15F Higashi Gotanda Square, 2-10-2 Higashi Gotanda, Shinagawa-ku, Tokyo 141-0022 JAPAN
If Customers etc. are asked to exercise Customers etc.’s rights by someone other than the Customers etc., Customers etc. may be asked to provide a certificate indicating that the person is acting on Customers etc.’s behalf. The information provided to us is handled in accordance with applicable law and to the extent permitted by applicable law.
(Caution)
Please note that deleting Customers etc.’s personal information may also require the deletion of Customers etc.’s user account.
In order to fulfill our legal or contractual obligations, we may need to retain some of Customers etc.’s personal information even after Customers etc. have been asked to delete it.
In addition, we may be permitted by law to hold a part of the personal information of Customers etc., for the purpose of our business execution.
(2) Selection by Customers (Regarding Receipt of Direct Mail, etc.)
In principle, the provision of personal information to us by Customers etc. is done at the will of the Customers etc. If Customers etc. do not provide the information to us, Customers etc. may not be able to use some of the functions provided by our services, and receive information such as campaigns from us.
In addition, Customers etc. can change the intention to receive direct mail and e-mail magazines at any time from the contact form on website or the “My Account” page. If Customers etc. want to unsubscribe our e-mail magazines, please follow the procedures from the link set in the e-mail magazine.
10. Provision of “Information Related to Personal Information” to Third Parties
(1) Information Related to Personal Information
“Information Related to Personal Information” means information about a living individual that does not fall under any of personal information, pseudonymized personal information and anonymized personal information.
Information Related to Personal information may include the following:
・Information using cookie data and cookie-like technologies
・Advertising identifiers such as IDFA and Google Play advertising IDs
・Identifier on the websites
・The URL of the target site that Customers etc. visited and the time that Customers etc. visited the target site
・Device-related information and browser information (including IP address, OS, and browser type) used when Customers etc. visited the target site
・Referrer information (URL of external site passed through immediately before Customers etc. browse the target site)
・Information such as browsing history, search history, and purchase history, as well as attribute information and taste information associated with various identifiers such as cookie IDs and advertisement identifiers on websites and applications
(2) Cases in which we provide the information to a third-party
We collect personal information and provide them when using third-party services for the purpose described in
"2. Purpose of Use of Personal Information".
If it is assumed that the third-party is to use such information in connection with personal data, we will confirm whether the third-party has obtained appropriate consent in accordance with the Act on the Protection of Personal Information.
(3) Cases in which a third-party provides the information to us
We may receive information related to personal information from third-parties such as marketing companies and DMP companies.
We may associate the information related to personal information we have obtained with Customers etc.’s personal information that we already have for the purpose described in
"2. Purpose of Use of Personal Information". In such cases, we will also treat the information related to personal information as personal information.
11. About Cookies
This content applies to all of our websites and apps ("our Sites").
(1) What are cookies?
Cookies are text files that are stored on Customers etc.’s device when Customers etc. access the website. Each time Customers etc. access it, it will be sent to the original website or to other websites that recognize cookies. Cookies are used not only to provide information to website owners, but also to make the website work more efficiently.
The term "cookie" used herein shall include all similar technologies, such as web beacons and advertising identifiers, SDKs, log files, pixel tags, etc.
(2) Types of cookies and their purposes?
The types of cookies used on our Site and their purposes are as follows. Each cookie information is stored only for the period necessary for our business.
Cookie Types
(1) Functional cookies (= required)
We store information about Customers etc.’s browser settings (language, region, etc.) and information provided to us by Customers etc., etc.
These cookies enable features such as site search, registration, login information, and the registration of Customers etc.’s favorite products. If Customers etc. disable these cookies, some functions, such as adding products to Customers etc.’s shopping cart and paying for them, will not be available.
(2) Analysis cookies
These cookies enable us to measure and analyze how Customers etc. use our Site and mobile platforms to improve the functionality and ease of use of the site.
(3) Advertising or targeting cookies
These cookies are used to distribute advertisements related to Customers etc., limit the number of times Customers etc. can view advertisements, and measure the effectiveness of Customers etc.’s marketing and campaigns. We may also use information obtained through these cookies to provide advertisements that we believe may be of interest to Customers etc. based on Customers etc.’s past online behavior. We may share this information with third-parties.
(4) Social media cookies
These cookies are recorded on social networks when Customers etc. share information using the social media share button on our Site. This information may be used for targeted advertising activities.
(3) Cookie Management
We use cookies to use tools and services provided by third parties. If Customers etc. do not wish to use the service, please refer to our homepage to disable cookies (opt-out).
Customers etc. can also set Customers etc.’s browser to receive notifications before Customers etc. allow cookies and disable cookies. However, please note that disabling cookies may not enable the functionality of our Site.
12. Changes to the Privacy Policy
We continue to implement and improve measures for the protection and handling of personal information.
We also reserve the right to change this Privacy Policy as necessary. In this case, we will inform Customers etc. in an appropriate manner.
13. Data Administrators and Contacts
If Customers etc. have any inquiries or comments regarding this Privacy Policy, or if Customers etc. have any complaints regarding our compliance with the protection of personal information, please contact us below.
・Website: [/jp/en/contact-us]
・Telephone: [Customer Service: 0120-57-3101 (Business Hours: 08:00-22:00)]
We receive and investigate opinions and requests regarding our management of personal information. (This includes a claim that we have infringed on the rights of the Customers etc. provided for in the Personal Information Protection Law.)
Data Administrator
[Personal Information Handling Business Operator]
Nestlé Nespresso K.K.
Sylvain Simard, President and Representative Director
15F Higashi Gotanda Square, 2-10-2 Higashi Gotanda, Shinagawa-ku, Tokyo 141-0022
Nestlé Nespresso S.A.（Nestlé Nespresso Ltd）
Chaussée de la Guinguette 10, 1800 Vevey, Switzerland
Inquiries
General
Last Modified: 2024/07