1.1 These terms and conditions govern your agreement with Nespresso UK Ltd for a Nespresso Subscription Plan. By choosing to purchase a Nespresso Subscription Plan you accept these supplementary terms and conditions, in particular the 12 month subscription term (the “Term”). These supplementary terms apply in addition to the General Conditions of Sale, which can be accessed at nespresso.com/uk/en/legal

1.2 Your Nespresso Subscription Plan has a fixed cost which will be charged to you through a Monthly Fee. The Monthly Fee is a fixed fee which varies depending on the subscription Plan you select. There is an additional £1 nominal charge for a Nespresso machine.

1.3 The first Monthly Fee, plus £1 for the Nespresso machine will be payable at the time you sign up to the Nespresso Subscription Plan. The Monthly Fee may be paid by Direct Debit or by Credit Card (see section 11 of the General Conditions of Sale for payment information). The subsequent Monthly Fees will be payable every month on the same day of the month (+/- 2 days) on which you originally took out your subscription if you pay your monthly fee with a Credit Card, or on the same day of the month (+/- 5 days) if you chose Direct Debit.

1.4 To ensure that your credit, debit or charge card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We also reserve the right to perform a credit check. By accepting these supplementary terms and conditions you consent to such checks being made. In performing these checks personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.

1.5 In order to purchase a Nespresso Subscription Plan, you must register with the Nespresso Club. When you purchase a Nespresso Subscription Plan, you agree to pay the Monthly Fee each month for the Term of 12 months. In return for the Monthly Fee and nominal £1 payment for the Nespresso machine included in your Nespresso Subscription Plan, you can regularly select Nespresso capsules or other products, which you can choose using your Nespresso Club Credit as described below, and a Nespresso machine.

1.6 Provided you pass our security and credit checks, the Nespresso machine that goes with your Nespresso Subscription Plan will be dispatched to you upon receipt of your first Monthly Fee in cleared funds (see section 7 of the General Conditions of Sale). You may not upgrade or change your selected machine during the Term.

1.7 Monthly Nespresso Club Credit:
- Each month you will receive a fixed amount of Nespresso Club Credit for you to make your own selection of capsules and other goods available from the Nespresso Club online, by phone, or in our Nespresso Boutiques. The amount of Nespresso Club Credit you receive is equal to the Monthly Fee for the subscription Plan you select – so if your Monthly Fee is £25, you get all of that £25 to spend in the Nespresso Club or in Nespresso Boutiques.
- The Nespresso Club Credit will be added to your Nespresso Club account that is linked to your Membership each month within 4 days of receipt of the Monthly Fee in cleared funds. The Nespresso Club Credit allows you to make your own selection of regular purchases from the Nespresso Club online, by phone or in our Nespresso Boutiques.
- Make sure that you regularly select what goods you would like to purchase using your Nespresso Club Credit, as your Nespresso Club Credit will expire two years after the end of the Term. Any unused Nespresso Club Credit remaining at the date of expiry will be lost, and you will not receive a refund. You can check your current balance of Nespresso Club Credit by logging into your account on www.nespresso.com.
- Nespresso Club Credit is non-refundable and non-transferable and may neither be exchanged for a cash equivalent nor used for the cancellation fee (as set out at 1.10 below).

1.8 Cooling off period
- You have the right to change your mind and cancel your Nespresso Subscription Plan, without giving any reason, within 14 days of the day you receive (or a person nominated by you, if any, receives) the first delivery of Nespresso capsules and/or the Nespresso machine (the “Cooling Off Period”).
- To exercise your right to cancel your Nespresso Subscription Plan, you must inform us of your decision by a clear statement during the Cooling Off Period. You may use the model cancellation form which you can see at the end of these Supplementary Terms and Conditions, contact our Customer Relationship Centre on 0800 442 442, or use any other clear communication method.
- If you cancel the contract during the Cooling Off Period, we will repay to you all payments received from you, including delivery charges (except for supplementary costs arising if you chose a type of delivery other than our least expensive standard delivery).
- We will repay you using the same method of payment as you used to pay us. You will not incur any fees as a result of the repayment.
- You must send back or hand over to us the Nespresso machine and any capsules that you have received, or that were in transit at the time you notified us that you were exercising your right to cancel. To do so you can either contact our Customer Relationship Centre on 0800 442 442 to arrange for collection or visit any of our UK Boutiques. We will make the repayment without undue delay, and in any event no later than 14 days after we have received the Nespresso machine and any capsules back from you, or, if earlier, 14 days after you provide evidence that you have returned them. If you cancel before you have received the Nespresso machine or any capsules, we will repay you within 14 days of the date you inform us that you are cancelling the Nespresso Subscription Plan. We may withhold repayment until we have received the Nespresso machine and any capsules back from you.
- You must return the Nespresso machine(s) clean and in good condition, any capsule sleeves unopened, and/or accessories bought with the Credits from your first monthly fee. If you do not, we may deduct from the refund the diminished value of the Nespresso machine and capsules.

1.9 The Term for a Nespresso Subscription Plan is 12 months and the Monthly Fee is payable in 12 equal monthly payments. The Term begins on the date on which your first Monthly Fee is received in cleared funds.

1.10 Cancelling during the Term: if you wish to cancel your subscription before the end of the 12 month Term, you may do so by contacting our Customer Relationship Centre on 0800 442 442 or by visiting a Nespresso Boutique. If you cancel before you have paid all 12 Monthly Fees, you will be required to pay a cancellation fee. The cancellation fee will be the appropriate cancellation fee for your selected Nespresso Subscription Plan (which is £70 for the Essenza Mini Plan, £110 for the Essenza Mini & Aeroccino3 Plan and £225 for the Lattissima Touch Plan). You will not be entitled to a refund for any Monthly Fees already paid at the date of cancellation. However, you will still be able to use your Nespresso Club Credit upon payment of the cancellation fee.

1.11 This does not affect your statutory right to cancel your order within 14 days from receipt of the Nespresso machine purchased as part of your Nespresso Subscription Plan, as set out at 1.8 above.

1.12 If you fail to pay the Monthly Fee when due, Nespresso UK Ltd will freeze access to your Nespresso Club account and Nespresso Club Credit until such payment is made. If payment is still outstanding 60 days after the Monthly Fee was due, Nespresso UK Ltd may treat this as your giving notice of termination and you may forfeit your Nespresso Club Credit. You will have to pay the appropriate cancellation fee as set out at 1.10 above if the termination takes effect before the end of the Term.

1.13 After the 12 month Term, your Nespresso Subscription Plan will automatically expire. The Nespresso machine is yours to keep. The Nespresso Club, online, by phone or our Nespresso Boutiques will still be available for you to spend any Nespresso Club Credit you may still have on your account. Nespresso Club Credit expires two years after the end of the Term.

1.14 Nespresso Subscription Plans are available to new customers who are not already members of the Nespresso Club. Customers must be at least 18 years old and resident in the UK. There is a limit of one Nespresso Subscription Plan per person.