MACHINE ASSISTANCE
VERTUO NEXT & VERTUO POP
FIRST STEPS
CLEANING
COFFEE PREPARATION
DESCALING

FIRST STEPS

- Fill the water tank with fresh potable water
- Open, close and lock
- Press the button 3 times within 2 seconds
- Wash with hot water + mild odourless detergent
- Dry with a clean and fresh towel
Step 1 of 5
CLEANING

- Turn on your machine
- Fill the water tank with fresh potable water
- Insert a capsule
- Place a cup
- Start brewing
Step 1 of 5
COFFEE PREPARATION

- Eject capsule
- Empty capsules and water
- Add water + Nespresso descaling agent
- Place a container
- Press and hold the button
- Lock, unlock and hold the button
- Lock and press the button
- Rinse water tank, fill with fresh potable water
- Press the button
- Exit descaling mode
- Wash with hot water + mild
- Dry with a clean and fresh towel
Step 1 of 12
DESCALING

No light on the button
The machine has turned OFF automatically; push the button
or “UNLOCK” the machine.
Check the mains, plug, voltage, and fuse.

No coffee, no water
•Check that the water tank is filled.
•Check that a fresh capsule is inserted in correct position,
that the handle is properly locked and push the button to
start.
•Descale if necessary.
• Open the machine head and let the capsule be ejected.
Then perform a cleaning as per cleaning section.

Coffee is not hot enough
• Preheat cup with hot drinking water from the tap.
•Descale if necessary.

Leakage or unusual coffee flow
Check that the water tank is well positioned.

Machine turns to “OFF mode
• To save energy the machine will turn off after 2 minutes of non-use.
• See paragraph on “Energy Saving Concept”

Coffee grounds in the cup
• Perform the cleaning procedure twice.
• See paragraph on “Cleaning”.

The machine doesn’t start and has light steady on. If blinking, see next points.
•Check that handle is properly locked.
• If you want to brew a Coffee or Espresso, check that a fresh
capsule is inserted in correct position, that the handle is
properly locked and push the button to start.
• If you are cleaning, descaling or emptying the system, check
that no capsule is inserted then close, lock the machine and
push the button to start one of these operations.

The machine doesn’t start and light blinks alternately; 1 blink and 1 pause.
• Fill the water tank and push button to start.
•Check that handle is properly locked

9 Light blinks while machine is running.
• If coffee is flowing normally, this indicates the machine is
working properly.
• If only water is flowing, the machine is executing a user
request for either cleaning, descaling or emptying the
system. Refer to the corresponding paragraph in this user
manual.
• Turn the machine to “OFF mode” by pushing the button for
3 seconds and then push it again to turn the machine ON.
Now wait approximately 20 minutes to allow the machine to
cool down after extensive use.

Light blinks and machine is not running.
It will take some time before the coffee flow comes out (due
to barcode reading and pre-wetting the coffee).
•Check that a fresh capsule is inserted in correct position,
that the handle is properly locked and push the button to
start.
• Fill the water tank and push button to start.
• Turn the machine to “OFF mode” by pushing the button for
3 seconds and then push it again to turn the machine ON.
Now wait approximately 20 minutes to allow the machine to
cool down after extensive use.

Light blinks alternately 2 blinks and 1 pause continuously. Machine is not running.
•During regular Coffee/Espresso preparation: Unlock the handle and open the machine head to check that a fresh undamaged capsule is inserted in the correct position.
Check that the handle is in “LOCKED” position. Check that the water tank is filled. During Descaling, Emptying and Cleaning: Check that capsule is ejected. Check that the handle is in “LOCKED” position.
During Programming Volume: Check if a capsule has been well inserted. Please refer to the corresponding chapter.
If problem persists: Unlock the handle and open machine head.
Replace capsule (if needed).
Disconnect powercord from the outlet and plug the
machine back into outlet after 10 seconds.
Close the head and press the button to turn ON and press
again to start brewing. If problem persists, call Nespresso.

Light alternately blinking 3 times and then steady on.
•Descaling needed: machine can be operated when alert
appears only a few times after this alert before descaling
becomes necessary.