Frequently Asked Questions:
How and where can I receive the Nespresso Pass?
The Nespresso Pass can be redeemed in one of our four Boutiques in Hong Kong:
- Nespresso ifc Boutique
Shop 1058, ifc mall, 8 Finance Street, Central
- Nespresso Elements Boutique
Shop 1093, Elements, 1 Austin Road West, Kowloon
- Nespresso Festival Walk Boutique
Shop LG2- 70, Festival Walk, 80 Tat Chee Avenue, Kowloon Tong
- Nespresso YOHO MALL Boutique
Shop 1042A, Level 1, YOHO MALL I, Yuen Long
Is there a digital version of the Nespresso Pass?
The Nespresso Pass exists in paper format only at the moment and we are working towards on creating a digital format for it. Please stay tuned for more developments to come.
Can I redeem stamps with purchases made online, via the Customer Relationship Center or Road Shows?
Should you make a purchase through our Nespresso online Boutique, Customer Service Hotline or Road Shows, you can redeem a coffee stamp in any one of our Boutiques by showing proof of payment to one of our Coffee Specialists.
What if I have forgotten to bring my Nespresso Pass during a visit to Boutiques, can I still redeem a coffee and/or recycling stamp?
Please approach our Coffee Specialist who will assist to trace your eligible purchase record.
I have lost my Nespresso Pass. How can I redeem the earned stamps?
Upon visiting to one of our four Boutiques, please report the loss of your Nespresso Pass and seek the help of our Coffee Specialists to give you a new one (while quantities last). Our Coffee Specialists will be able to check your account and assist you in previous stamps redemption.
- Nespresso ifc Boutique
Shop 1058, ifc mall, 8 Finance Street, Central
- Nespresso Elements Boutique
Shop 1093, Elements, 1 Austin Road West, Kowloon
- Nespresso Festival Walk Boutique
Shop LG2- 70, Festival Walk, 80 Tat Chee Avenue, Kowloon Tong
- Nespresso YOHO MALL Boutique
Shop 1042A, Level 1, YOHO MALL I, Yuen Long
How do I know when it is time to collect a new coffee stamp?
Make sure to subscribe to our newsletters our newsletters in order to recognize when it is time to collect a new stamp. Alternatively, you can seek the help of our Coffee Specialists in our Boutiques or via our Customer Relationship Center (81011007).
What is the minimum purchase requirement to redeem a coffee stamp?
You can redeem a coffee stamp with coffee assortments specifically designed for a unique coffee experience Make sure to subscribe to our newsletters to be in the know when it is time to collect a new stamp. Alternatively, you can seek the help of our Coffee Specialists in our Boutiques or via our Customer Relationship Center (81011007).
Can I use a Club Credit voucher to purchase coffee and redeem a stamp towards my Nespresso Pass?
Club Credit voucher conditions may vary. Please verify the terms and conditions of the voucher and seek the help of our Coffee Specialists in our Boutiques or via our Customer Relationship Center (81011007).
Can I use more than one Nespresso Pass?
The Nespresso Pass is linked with your Club Member number and each Club Member is entitled to redeem the Nespresso Pass stamps and gifts once only.
Can I redeem two coffee stamps as part of the same "coffee moment"?
Only one stamp may be redeemed as part of the same coffee moment.
Can I redeem a gift if I have collected all coffee stamps and no recycling stamps / or the other way around?
The first tier gift may be redeemed with 3 coffee stamps and 3 recycling stamps. The second tier gift may be redeemed with 5 coffee stamps and 5 recycling stamps. No gift may be redeemed with only coffee or recycling stamps.
Why has the number of recycling stamps increased in 2019?
Sustainability is at the heart of our business and we believe that a good quality coffee should be mindful of our environment as well. In light of our Club Members' increasing recycling efforts, the number of recycling stamps will slightly increase in 2019.
Can I redeem more than one recycling stamp during the same visit to Boutique if I return more than one bag of used capsules?
Only 1 recycling stamp will be issued per day for each returning bag of over 30 used capsules at one of our four Boutiques in Hong Kong by using the physical Nespresso Pass.
- Nespresso ifc Boutique
Shop 1058, ifc mall, 8 Finance Street, Central
- Nespresso Elements Boutique
Shop 1093, Elements, 1 Austin Road West, Kowloon
- Nespresso Festival Walk Boutique
Shop LG2- 70, Festival Walk, 80 Tat Chee Avenue, Kowloon Tong
- Nespresso YOHO MALL Boutique
Shop 1042A, Level 1, YOHO MALL I, Yuen Long
Is there a way to redeem the second tier gift if I started collecting stamps later in the year or if I missed one of the campaigns?
The second tier gift may be redeemed with 5 coffee stamps as part of the coffee moments in 2019 and 5 recycling stamps. Please stay tuned for our upcoming coffee moments and make sure you subscribe to our newsletters in order not to miss out on any stamps.
What are the 1st tier and 2nd tier gifts?
The gifts are a surprise for our Club Members. In 2019 an exciting, never-launched before gift will await all those who will have completed all five coffee and recycling stamps!
Why are some gifts out of stock or why do some gifts change?
Our gifts are available while stocks last. To ensure we please all our Club Members some gifts may be switched.
Until when can I redeem my gift?
Nespresso Pass 2019 gifts may be redeemed until 5 January 2020.
Can I change my gift if I am not satisfied with it?
Gifts may not be exchanged unless the product is damaged upon receipt.
