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  • Terms of Use

    Nespresso Hellas Website Terms of Use

    Thank you for visiting this website. Please read the Terms and Conditions contained in this document carefully since any use of this website constitutes your acceptance of the Terms and Conditions set out herein. 

    Throughout this site, the terms "we", "us", "our" and "Nespresso" refer to Nespresso Hellas S.A. “You” refers to any person accessing and/or using this website.

    Website Privacy Notice

    Any personal information or material sent to this website are subject to the terms and conditions set out in the Privacy Notice located on this website.  

    Accuracy, completeness and timeliness of information

    Whilst we use all reasonable attempts to ensure the accuracy and completeness of information on this website, we are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.


    Any non-personal communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Nespresso is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without compensation to the party submitting information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that Nespresso use will not violate any third party's rights or otherwise place us in breach of any applicable laws. Nespresso is under no obligation to use the information submitted.

    Intellectual property rights

    All copyright, trademarks and other intellectual property rights in all text, images and other materials on this website are the property of Nespresso or are included with the permission of the relevant owner. 

    You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices and that the trademark notice below appears on such reproductions. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.

    Nespresso Hellas S.A.® Trademark of Société des Produits Nestlé S.A. All rights reserved.

    The trademarks, logos, characters and service marks (collectively "Trademarks") displayed on this website belong to Société des Produits Nestlé S.A. part of the Nestlé Group. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that Nespresso will vigourously enforce its intellectual property rights to the fullest extent of the law.

    Links to other websites

    Links on Nespresso websites may take you outside Nespresso network and systems and Nespresso accepts no responsibility for the content, accuracy or function of these other third party websites. The links are provided in good faith and Nespresso cannot be held responsible for any subsequent change in other third party websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by Nespresso. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.

    Warranties and Disclaimers 

    Your use of this website is at your own and exclusive risk.


    This website is provided to you on an "As Is" and "As Available" basis and, consequently, Nespresso gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability or satisfactory quality and fitness for a particular purpose) including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties, that access to this website will be un-interrupted or error-free or free from viruses, that this website will be secure, that any advice or opinion obtained from Nespresso through this website is accurate or to be relied upon and any representations or warranties thereto are accordingly expressly disclaimed.

    Please note that some jurisdictions may not allow exclusions of implied warranties, so some of these exclusions may not apply to you. Please check your local laws.

    We reserve the right to restrict, suspend or terminate without notice your access to this website or any feature of this website or any feature or part thereof at any time. 


    Nespresso and/or any other party involved in the creating, producing or delivering this website on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities whatsoever and howsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or to the extent permitted by applicable law, from any actions we take or fail to take as a result of any electronic mail messages you send us.

    Nespresso and/or any other party involved in the creating, producing or delivering this website shall have no responsibility to maintain the material and services made available on this website or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice.

    Further, Nespresso shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.

    To the maximum extent permitted by applicable law, you expressly waive all claims against Nespresso, its officers, directors, employees, suppliers and programmers that may arise from your use or access of this website.

    Prohibited Activity

    You are prohibited from doing any act that Nespresso in its absolute discretion may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:

    -          Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) or any other of the legal rights of individuals;

    -          Using this website to defame or libel Nespresso, its employees or other individuals or acting in such a way that brings into disrepute the good name of Nespresso.

    -          Uploading files that contain viruses that may cause damage to the property of Nespresso or the property of other individuals; and

    -          Posting or transmitting to this website any non-authorised material including but not limited to material that is in our opinion likely to cause annoyance, detrimental to or in violation of Nespresso or third party´s systems or network security, defamatory, racist, obscene, threatening, pornographic or otherwise unlawful.


    Jurisdiction and governing law


    Nespresso products, materials, offers and information appearing on this website are intended for Greek users and/or customers only. Nespresso makes no representation that the products and the content of this website are appropriate or available in locations other than Greece. Please contact our local distributor to obtain more information about the products availability in your country. The products appearing in this website are only visual representations and as such are not in their real size, packaging colour etc.

    You and Nespresso agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by Greek law and be submitted to the exclusive jurisdiction of the courts of Athens, Greece.

    Legal notice update

    We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.

  • Privacy Policy

    Nespresso Consumer Privacy Notice

    Last Updated On: SEPTEMBER 2015

    Please read this privacy notice carefully to understand our policies and practices regarding your personal information and how we will treat it. By using a Nespresso website or applications or by otherwise giving us your personal information, you agree to this notice. If you do not agree to this notice, you must not use our Websites or applications or give us any of your personal information.

    This notice provides important information in the following areas:











    11. CONTACT

    This notice may change from time to time (See CHANGES TO OUR POLICY). Your continued use of the Nespresso Websites after we make changes is deemed to be acceptance of those changes, so please check the policy notice periodically for updates.

    For the purpose of the law 2472/1997 Protection of Individuals with regard to the Processing of Personal Data, the data controller is Nespresso Hellas S.A Marousi Athens, Agiou Thoma 27, 15124.


    This privacy notice (“Notice”) describes the types of information Nespresso Hellas S.A (“Nespresso,” or “we”) may collect from you or that you may provide to us and our practices for collecting, using, maintaining, protecting and disclosing that information. It also tells you how you can access and update your information and make certain choices about how your information is used.

    This PolicyNotice covers both our online and offline data collection activities, including information that we may collect through our various channels such as boutiques, web sites, applications, social media, customer relationship centres, trade corners and events. Please note we may combine information that we collect via one method (e.g., a Nespresso website) with information that we collect via another method (e.g., a Nespresso offline event)


    This Notice applies to information we collect from or about our consumers, through the methods described below (INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT), from the following sources:

    Nespresso Websites. Consumer-directed Websites operated by Nespresso, including sites that we operate under our own domains/URLs and minisites/apps that we run on third party social networks such as Facebook ("Websites").

    Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by Nespresso, such as smartphone apps.

    E-mail, text and other electronic messages. This includes electronic communications between you and Nespresso.

    Offline registration forms. Printed registration and similar forms that we may collect from consumers such as via postal mail, in-store demos, or events.

    Call centre registrations. Information that we may collect from consumers through our customer relationship centres (“CRC”)


    Depending on how you interact with Nespresso (online, offline, over the phone, etc.), we may collect from you various types of information, as described below.

    Personal Contact Information. This includes any information you provide to us that would allow us to personally contact you, such as your name, mailing address, e-mail address or phone number

    Account login information. Any information that is required to give you access to your specific account profile. Examples may include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

    Demographic information. Any information that describes your demographic or psychographic characteristics. Examples may include your date of birth, age or age range, gender, geographic location (e.g., zip code), favourite products, hobbies and interests, and household or lifestyle information.

    Technical information about computer/mobile device. Any information about the computer system or other technological device that you may be using to access one of our Websites or applications such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or application via a mobile device such as a smartphone, the collected information may also include your phone’s unique device ID, geo-location, and other similar mobile device data.

    Websites usage information. As you navigate through and interact with our Websites, we may use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions such as page response times, download errors, length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and may also be collected through the use of third party tracking services (such as Google Analytics) that collect data in aggregate (such as number of visits to a particular page, or the amount of time spent on a web site).

    Consumer feedback This includes information that you voluntarily share with us about your experience in using our products and services

    Consumer-generated content. This refers to any content that you create and then share with us by uploading it to one of our Websites or applications, including the use of Facebook APPs . Examples may include photos, videos, personal stories, or other similar media or content. We may collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

    Social network information. This refers to any information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with us. Examples include your basic account information (e.g., name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share with third party application developers. For example, we may receive your social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a social network such as Facebook or every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect). To learn more about how your information from a third party social network may be obtained by Nespresso (or other third party application developers), please visit the website of the relevant social network.

    Payment and Financial information. Any information that we need in order to fulfil a sale, or that you use to make a purchase, such as [your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available)]. In any case, we do not store payment card information longer than needed by the payment transaction and we are compliant with applicable regulations such as PCI DSS.


    We use cookies to distinguish you from other users of our Websites for the purpose of improving their use and functionality. This helps us to improve them and provide you with a good browsing experience.

    We may collect information through automated technologies (such as cookies and web beacons) that collect and remember certain account login information, technical computer information, and/or previous website usage information.

    To learn how you can manage your cookie settings, for detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy [EDIT WITH LINK]. If you disable or refuse cookies, please note that some parts of the Websites may then be inaccessible or not function properly. Please note that “flash” cookies are different from "browser” cookies because of the way in which flash cookies capture and store data. Your browser’s cookie management tools will not remove flash cookies.

    We may also use web beacons, to capture information about how you respond to certain email campaigns (e.g., time the email is opened, where user links to from the email, etc.).

    We also partner with a third party ad network to either display advertising on our Websites or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect non-personally identifiable information about your activities on this and other Websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

    Log Files. We may collect information in the form of log files that record website activity and gather statistics about web users' browsing habits. These entries are generated automatically, and help us to troubleshoot errors, improve performance or maintain the security of our Websites.

    Cookies. We may use cookies to improve the use and functionality of our Websites and to better understand how visitors use our Websites and the tools and services offered on it. The storage of cookies on your computer provides an easy and convenient way for us to personalise or enhance your experience on our Websites and to make your next visit more enjoyable.

    Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via web beacons may include technical information such as IP Address, as well as information about how a user responds to an email campaign (e.g., at what time the email was opened, where does the user link to from the email, etc.). We may use web beacons on our Websites or include them in the e-mail messages we send you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.


    The following paragraphs describe the various purposes for which we might collect and use your information, and the different types of information that might be collected for each. Please note that not all of the uses below will be relevant to every consumer.

    Customer service. We may use your information to provide you customer service, including responses to your inquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g., order status, technical issue, product question/complaint, assessing customer’s credit score for the purposes of fraud protection and credit card risk reduction, general question, etc.).

    Contests and other promotions. We may use your information to provide you with marketing campaigns or promotions. Some of our promotions may be run on third party social networks. For more information about our contests and other promotions, please see the official rules or details posted with each promotion.

    Marketing communications. We may use your information to provide you with information about goods or services we feel may interest you (marketing communications), such as email, SMS, and postal mailings.

    For detailed information on how to modify your preferences about marketing communication, please see sections 8 and 9 below.

    Third party social networking. We may use your information when you interact with third party social networking features such as ”Like” functions.. You can learn more about how these features work, and the profile data we may obtain about you, by visiting the relevant sections of the third party social networks.

    Website improvement and personalization. We may use your information to improve and personalize your experience on our Websites and applications; to ensure that content from our Websites is presented in the most effective manner for you and for your computer; and to allow you to participate in interactive features, when you choose to do so. This is typically done through automated technologies (such as cookies) that collect and remember certain account login information, technical information, and/or previous website usage information. For example, we might remember your login ID/email address or screen name so you can quickly login the next time you visit our site or so you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, we may also show you specific Nespresso content or promotions that are tailored to your interests.

    Order fulfillment. We may use your information to process and ship your orders, and to inform you about the status of your orders. This could involve the use of certain personal contact information and payment information-

    Other general purposes (e.g., website security, internal research). We may use your information for other general business purposes, such as to conduct internal marketing and demographic studies; and to measure the effectiveness of advertising campaigns.


    We may share your information with the types of companies or in the situations described below. Third parties are only allowed to access and use your information for the specific tasks they’ve been requested to do and are required to keep your information confidential and secure.

    We do not rent or sell your information to third party companies for their own marketing use.

    Nespresso Companies. Any member of Nespresso, which means our subsidiaries.

    Agents and service providers. These are outside companies that we hire to help us run our business (e.g., order fulfilment, payment processing, Website operation, support services, promotions, Website development, Customer Relationship Centers, research companies, etc.).

    Credit reference agencies. These companies may help us for the purpose of assessing customer’s credit score where this is a condition of us entering into a contract with said customer, for the purposes of fraud protection and credit risk reduction.


    We use a variety of standard methods (described below) to keep consumer information confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as social networks.

    Secure operating environments. We store your information in secure operating environments that are protected from the public. We follow generally accepted industry standards to protect personal information. The transmission of information via the internet is unfortunately not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of the data during transmission to our Websites. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.

    We generally store your information for as long as your account is active with us or as needed to provide you the relevant services, and comply with legal requirements. This means that we may retain your personal information for a reasonable period after you stop using our services or stop using our Websites, despite no commercial explotation will be done once your account is deleted.

    Measures we expect you to take. It is important for you to also play a role in keeping your information safe and secure. When signing up for an online account, please be sure to choose an account password that is hard for others to guess and never reveal your password to anyone else, you are responsible for keeping this password confidential. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls we may provide you in our website community areas.

    Transfer of your information. The storage as well as the processing of your information as described above, such as uses made of your information or disclosure of your information, may require that your information is transferred to, and/or stored at, a destination outside European Union / the European Economic Area ("EEA"), as well as processed by staff operating in said territory. Our main service provider for web hosting is in Switzerland. We store your information in secure data centres located in Switzerland and in France. By accepting the terms of this Policy, you agree to such transfer, storing and/or processing.


    Access to information. The Law gives you the right to access information held about you, the origin of this data and any communication done or planned.

    Modification of information. You may also have your personal information deleted, corrected or revised by. Please notice that, in certain cases, we may not be able to delete your personal information except by also deleting your user account.

    Our Websites have a “your account” feature where you may review and edit the information you have provided and you may be given the option to change your communication preferences, including opting-out (please see Advertising, marketing and promotions). You can review and change your personal information by logging into the Websites and visiting your account profile page. Please notice that we require our registered costumers to verify their identity (e.g., login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorized access to your account.

    Notwithstanding the foregoing, you may also access, modify or erase you data, as opt-out to any purpose of your data processing by contacting Nespresso Hellas S.A at 800 11 71 300 and 2106771300 and/or by sending us an e-mail at 


    We strive to provide you with choices regarding the personal information you provide to us. The following mechanisms provide you with the following control over your information:

    Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please see COOKIES AND BEACONS above.

    Advertising, marketing and promotions. If you wish to have your personal contact information used by Nespresso to promote our own products or services, you can opt-in by checking the relevant box located on the registration form either by calling the Customer Relationship Center at 800 11 71 300 or 210 6771300 either by visiting the Nespresso Boutiques. You can always opt-out from receiving marketing-related email communications or text messages by following the unsubscribe instructions provided in each such communication. At any moment, you can opt-out by logging into the Websites and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our Customer Relationship Center. Please note that even if you opt-out from receiving marketing communications, you may still receive administrative communications from us, such as order or other transaction confirmations, notifications about your account activities (e.g., account confirmations, password changes, etc.), and other important announcements.


    If we change the way we handle your information, we will update this Policy. We reserve the right to make changes to our practices and this Policy at any time. Any changes we may make to our Policy in the future will be posted on our web sites. Please check back frequently to see any updates or changes to our Policy.

    11. CONTACT

    To ask questions or comment about this Notice and our privacy practices, contact us by filling-in the form or contact the Customer Relationship Center at 800 11 71 300 (toll free for landlines) or 210 67 71 300.

  • Conditions of Sale

    NESPRESSO Hellas Conditions of Sales


    Where the following terms appear in these present terms and conditions:

    “Products” means the products sold by Nespresso.

    “Nespresso” means the company bearing the name «NESPRESSO HELLAS SOCIETE

    ANONYME COFFE SYSTEMS AND PRODUCTS», a subsidiary of NESTLE NESPRESSO S.A., having its registered office in Marousi Attica,at the address 25, Ag. Thoma str.«Services» means the Services provided by Nespresso to its clients.

    2. Essential conditions

    The present general terms: (a) govern all orders and purchases made to Nepsresso, in any means whatsoever. In particular for purchases made on the internet, kindly refer to our site for further specific provisions, (b) apply to your participation as member of the Club Nespresso and the provision of Products and Services, (γ) may be modified by Nespresso at

    any time by sending a notice to you or by posting an announcement in the pages that apply to Greece on the website

    3. Orders

    3.1. You may place your orders for Products and Services in the following manners:

    (a) by filling in the order form and sending it by normal mail to the address (of the Company): 27, Ag. Thoma str. Marousi, 151 24, Athens.

    (b) by filling in the order form and sending it by fax at the number: 210 67 71301(c) by telephone at the numbers: 800 11 71 300 (free of charge) or 210 67 71 300.

    (d) through the Internet and more in particular on the website

    (e) by visiting a Nespresso boutique, i.e.:

    168, Kifisias Avenue, Ν. Psyhico, 115 25, Athens or 13-15, Patriarhou Ioakim, Kolonaki, 106 75, Athens or 11, Levidou str. Kifisia or Mitropoleos 36 & Ploutarchou Thessaloniki (Mondays and Wednesdays from 09:00 to 19:00, Tuesdays-Thursdays – Fridays from 09:00 to 21:00 and Saturdays from 09:00 to 17:00)

    3.2. The minimum coffee packaging contains 10 capsules.

    3.3. With regard to orders not placed at retail stores, each order must refer to minimum quantity of 50 capsules or to a minimum value of 20 euro and may include any combination of tens of capsules.

    3.4. All orders are subject to the limitations of stock availability. Nespresso shall inform customers as soon as possible for any rupture of stock.

    3.5. Nespresso reserves the right to refuse orders, in total or in part, or to request and advance payment of the order value, in case low creditworthiness of the candidate buyer is detected.

    4. Delivery and acceptance (of delivery)

    4.1. Nespresso shall make every effort to provide the Products and Services at the address stated in your order, within one (1) day for addresses within the region of Attica and two (2) working days for addresses in the rest of the Greek territory. If, due to a particular reason or force majeure, the aforementioned desired delivery times cannot be met, you will be informed in a timely manner.

    4.2. If you wish the delivery of Products or Services to be made in a different way than the one provided for by Nespresso, you must communicate such request to Nespresso and if accepted, you shall incur all relative expenses.

    4.3. Ownership of the Products and any risk involved is transferred to you at the time you receive them.

    5. Returns

    5.1. You have the right to return any merchandise that does not suit you within 30 days following the acceptance of delivery.

    5.2. Nespresso accepts only returns of merchandise brand new and in their original condition and packaging, accompanied by the relative invoices. In such conditions, Nespresso will reimburse the amount paid for the returned products within 30 days after the reception of said products. Any postage expenses involved for the return of the money shall be at your charge.

    5.3. You are responsible for verifying the quantity and quality of the merchandise upon delivery and in case of defective merchandise, you must inform Nespresso accordingly within 30 days after the reception of the merchandise. If the product that you have purchased is indeed defective, Nespresso may repair or replace it or reimburse you, in accordance with your legal rights. If you do not inform Nespresso within the aforementioned 30-day deadline, the order is regarded as accepted.

    5.4. More in particular, Nespresso machines are covered by a legal 2-year warranty by their constructors, in accordance to the special terms and conditions stated in the documents accompanying the machines. For any issue that may arise in respect of the functioning, maintenance and after-sales service of your Nespresso machine, we kindly ask you to contact Nespresso at the following numbers: 800 11 71 300 (free phone or 210 67 71 300 (24/7).

    5.5. When returns are properly completed, Nespresso shall replace the merchandise returned, if they are proven defective, or reimburse the price paid, within a maximum of 30days upon the reception of the returned merchandise.

    6. Product prices and modes of payment

    6.1. Nespresso may change the prices of the Products and Services by notifying consumers in the most convenient means.

    6.2. You will pay the price of the Product and Services that is applicable at the time that the order is placed.

    6.3. Prices are inclusive of VAT but not transportation expenses.

    6.4. Transportation expenses amount to 4 euro per delivery. For orders of more than 150 capsules or having a value higher than 60 euro, delivery if free of charge.

    6.5. The invoiced value shall be paid in cash upon delivery of the Products or provision of Services, regardless of the means in which the order was placed (unless credit has been agreed).

    6.6. Payment by means of post dated bank cheques is not accepted.

    6.7. If the address for the delivery of the products is different than the one mentioned on the invoices, then the invoiced priced must be paid prior to delivery.

    7. Participation at the Club Nespresso

    7.1. When Nespresso receives your coffee order, you automatically become a member of the Nespresso Club.

    7.2. Your Nespresso Club Member number is stated in the first invoice that you will receive. In order to serve you better, please keep this number at hand for all your future orders.

    7.3. Your participation to the Nespresso Club gives you the right to benefit from special Services proposed, such as receiving information on new products and services offered by our company, participating to competitions, being informed on offers and other advantageous services.

    7.4. Your membership to the Nespresso Club cannot be transferred to a third party.

    7.5. It is your responsibility to ensure that the contact details your provide to the Nespresso Club remain up to date.

    8. Liability

    8.1. With regard to Products and Services, Nespresso's only liability is limited as expressly stated in the present Conditions of Sales. To the extent permissible by law, all other liability is excluded.

    8.2. Nespresso has no responsibility (whether contractual or non contractual or other) for any direct, special, consequential or indirect damage or tort, including loss of income, that may result from the sales described herein.

    9. Personal Data Protection

    Nespresso does not disclose any of your personal data and strictly abides by relative laws on personal data protection. Our company’s policy on personal data protection has beenposted on our website

    10. Applicable law

    These terms and conditions are governed by and must be construed in accordance with the laws of Greece. The Courts of Athens have exclusive jurisdiction forsolving any disputes that may arise between you and Nespresso.

  • Nespresso Cookies Policy

    Nespresso Cookies Policy

    Thank you for visiting (“Website”). This cookie policy applies to the Website, any website or branded pages on third party platforms (e.g. YouTube and Facebook) and applications accessed or used through such websites or platforms which are operated by or on behalf of Nespresso (“Nespresso Site”).

    By using the Nespresso Site , or where appropriate, selecting ‘Accept  cookies’ on the banner on the Home Page of our Website, you give your consent to the use of cookies and other tracking  technologies in accordance with the provisions of this policy and the provisions of domestic law. You may withdraw your consent to the use of cookies any time. If you do not agree to our use of cookies and other tracking technology in this way, you should set your cookie preferences using the solution provided by our partner TRUSTe (see below) or set your cookie preferences using the settings of your browser or not use the Nespresso Site. If you disable cookies that we use, this may impact your user experience while on the Nespresso Site.

    When using a mobile device to connect to the internet, you should also refer to the Privacy Notice of the specific App you are using to understand its specific data collection practices.

    1.    What are Cookies?

    Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the web site.

    2.    How and why do we use Cookies?

    We use Cookies to improve the use and functionality of our websites and to better understand how visitors use our websites and the tools and services offered on it. Cookies help us tailor Nespresso Sites to your personal needs, to improve its/their user-friendliness, gain customer satisfaction feedback and to communicate to you elsewhere on the internet.

    The information provided by cookies on the website can also be used by third parties for functional or advertising purposes.

    3.    What types of Cookies are used on Nespresso Sites?

    We may use the following types of cookies on Nespresso Sites:

    a.Required Cookies

    These cookies are required to enable the core website functionality and must be accepted for the website to work. Their use can include authentication, security or localisation purposes.


    We use cookies to store information about your preferred language on the Website and to remember that the next time you log in. As well, once you’re identified and authenticated we use a temporary cookie to recognize you during your session and prevent that someone else tries to impersonate you even if you don’t close your session properly.



    Session ID

    Nespresso web sites use specific Cookies, which are essential for it to work properly. One is a Cookie used to create a session ID for the user, so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside Nespresso systems, and is held only temporarily while the user is accessing account pages and other pages, which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.



    b.Functional Cookies

    These cookies help us improve or optimize the experience we provide. They allow us to measure site usage and improve performance.


    We use Adobe Analytics to measure where people come from to our Website and the behaviour on our Website.  These cookies help us understand how visitors interact with our Website, providing information about areas visited, time spent and any issues encountered. We use this information to improve the experience and performance of our websites.


    For more information, please refer to this link

    LanguageUsed to tailor the default language for the site. Disabling this may cause more of an annoyance to users as they would be prompted to re-enter their language preference.
    CountryUsed to propose the most relevant experience based on the country that the user lives in and wants to be delivered to when purchasing Nespresso products.
    PromotionUsed to recognise Nespresso Club Members eligible to promotions and display information about their corresponding offers.
    LoginUsed to offer Club Members the option to remember their credentials in order to avoid them retyping their user ID and password each time they access the Nespresso Club section.
    Google AnalyticsGoogle Analytics tracking uses cookies in order to provide insights on what users do when they visit our site. Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser. However, Google Analytics cookies do not collect personal data about your website visitors.
    Adobe OmnitureUsed to provide anonymous / aggregated information about where user goes and what user does on Nespresso websites.
    Via MichelinUsed to offer users tailored services based on their geographic context, such as Nespresso store locator.


    c.Advertising Cookies

    These cookies are used by advertising companies with which we work to serve ads that are relevant to your interests when you browse the internet. Thanks to those cookies, these ads are targeted, relevant to you and your interests, and limited in the number of times you see them. They also allow us to measure the effectiveness of online advertising campaigns. We may share this information with other parties, including our agencies.


    We use Google DoubleClick to understand how people engage with our digital advertising campaigns run on the Google advertising network.

    For more information, please refer to this link



    Google DoubleclickThese Cookies are used to understand how people engage with our digital advertising campaigns. They allow us to understand and evaluate clicks on our adverts so that we can improve the service you receive.For more information about Doubleclick, click here  


    Nespresso Sites also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor Nespresso Sites to your personal needs.

    a.IP addresses          

    An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP Addresses for the following purposes:(i) troubleshoot technical concerns, (ii) maintain website safety and security (iii) better understand how our websites are utilized, and (iv) to better tailor content to your needs depending on the country you are in.

    b. Log Files

    We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data. 

    c.Web Beacons

    We may use web beacons (or clear GIFs) on the Nespresso Sites. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page for the purpose of transferring data back to us. The information collected via web beacons may include information about how a user responds to an email campaign (e.g. the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.

    4. Manage your Cookies / preferences

    Nespresso is working with the company TRUSTe  to allow users to specify to us their cookie preferences. TRUSTe  is a leading global Data Privacy Management company which enables businesses to safely collect and use customer data in a compliant and transparent way.

    Users may access and change their cookie preferences at any time by clicking the “Cookie Preferences” link on our site.  This loads a Cookie Management tool powered by TRUSTe  which provides information about the types of cookies used on our site and provides the user the choice to opt out of Advertising and Functional Cookies in order to comply with international laws and regulation. 

    After the user selects the type(s) of cookies they want to opt out of and submits their preference, the TRUSTe Cookie Management tool will ping all opt outs that are available for the cookies that were found on the Nespresso site.  This cookie list is updated quarterly to maintain a complete list of advertising and functional cookies.

    5. Nespresso Site-Legal Policy Update

    We reserve the right to make any changes and corrections to this policy. Please refer to this page from time to time to review these and new additional information.

    This notice was last updated September 2015

    © 2015 Nespresso All rights reserved.


  • Company Registration

    Nespresso Hellas S.A
    VAT number: EL 997669880
    27, Agiou Thoma street, 15124, Maroussi, Athens, Greece