Last updated: 12/06/2025

Accessibility Statement from Nespresso HELLAS SINGLE MEMBER SOCIÉTÉ ANONYME COFFEE SYSTEMS AND PRODUCTS («Nespresso»)

Nespresso is committed to ensuring accessibility for all, including individuals with disabilities. We understand the importance of providing a website that is inclusive and allows all users to access information and services effectively.

We aim to continually improve the experience for everyone by applying the relevant accessibility standards and acting on feedback from users.

We have considered accessibility in the design and development of this site by considering assistive technologies. We welcome your feedback. Please contact us accessibility.feedback.gr@nespresso.com if you encounter any accessibility barriers when navigating this site.

Measures to support accessibility

Nestlé Nespresso S.A. takes the following measures to ensure accessibility of Nespresso:

• Include accessibility as part of our mission statement.
• Gradually include accessibility throughout our internal policies.
• Gradually integrate accessibility into our procurement practices.
• Provide continual accessibility training for our staff.
• Assign clear accessibility goals and responsibilities.
• Employ formal accessibility quality assurance methods.
• Ongoing remediation efforts to address accessibility barriers.
• Partnering with an external accessibility agency for assessments; and
• Regular accessibility testing and scanning of our site.

Our Current Accessibility Efforts

We are actively working to improve the accessibility of Nespresso and aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We recognise that we currently have several areas that do not yet meet these guidelines, and we are dedicated to addressing these issues.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Nespresso site is partially conformant with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Partially conformant means that some features or some parts of the content do not fully conform to the accessibility standard. For the features and content which may not be accessible, please see “Known Limitations” section below.

Known Accessibility Issues

We are aware of the following accessibility issues on our website:

Keyboard Navigation:

Some interactive elements may not be fully navigable using only a keyboard. This can make it difficult for users who do not use a mouse to access certain features including purchasing from Nespresso. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard).

Colour Contrast:

Some text and background colour combinations may not provide sufficient contrast, making it difficult for users with low vision or colour blindness to read the content. This fails WCAG 2.1 success criterion 1.4.3 (Contrast (Minimum)).

Image Alternatives:

Some images may be missing or have non-descriptive alternative text, which means users who cannot see the images may not understand their purpose. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).

Form Accessibility:

Certain form elements may not be fully accessible to screen readers or may lack proper labels, making them difficult to understand and complete.

Video Accessibility:

Some videos may lack captions or transcripts, making their content inaccessible to users who are deaf or hard of hearing.

Dynamic Content:

Some dynamically updated content may not be fully accessible to assistive technologies.

PDFs:

Many PDF documents are not accessible.

Headings:

Some headings and levels are not consistent or logically structured. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) and some headings don’t accurately describe the content. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels).

Page Titles:

Some pages have unhelpful titles; this may make it difficult for users to orient themselves and find the right content. This fails WCAG 2.1 success criterion 2.4.2 (Page Titled).

Screen Reader Compatibility:

While we strive for good screen reader compatibility, some content and interactive elements is not be fully announced or interpreted correctly by screen readers. This can impact users who rely on these assistive technologies to understand and navigate our site.

Chatbots and other 3rd party tools:

Certain chatbots and other 3rd party tools may not be fully accessible to assistive technologies.

Timeline for Addressing Issues

We are committed to addressing these accessibility issues and are working on a prioritised action plan. Our current estimated timelines for addressing key areas are as follows:

Phase 1 (within the next 3 months – July 2025)

Focus on improving automated errors including colour contrast, alt text and aria-misuse.

Phase 2 (within the next 6 months – October 2025)

Concentrate on enhancing keyboard compatibility across the website. We will also begin the process of working with 3rd party vendors and suppliers.

Phase 3 (within the next 24 months – April 2027)

Address further accessibility issues identified through ongoing testing. We will also develop a more comprehensive accessibility roadmap for continuous improvement.

Phase 4 (April 2027 onwards)

Aim to meet WCAG 2.1 AA start process to meet WCAG 2.2 AA.

Please note that these are estimated timelines and may be subject to change as we progress with our work. We will update this statement accordingly with any significant changes, as soon as possible.

Browser Compatibility and Assistive Technology

We designed our site considering compatibility of assistive technologies with major modern web browsers. For the best experience, and security, please keep your browser version up to date and take security measures such as installing anti-virus software.

This site supports the latest two major versions of Chrome, Microsoft Edge, Firefox, Safari, Android WebView, and Samsung Internet browsers. Nespresso is not compatible with browsers older than 3 major versions, mobile operating systems older than 5 years.

Our specific statement regarding supported screen readers including: JAWS, NVDA, VoiceOver, TalkBack and Narrator will be provided at a later time. It's important to note that the way a screen reader interacts with a web page can vary significantly depending on the browser being used. Testing with different combinations of screen readers and browsers is in progress.

Technical Specifications

Accessibility of Nespresso relies on the following technologies to work with the combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Ongoing Commitment:

We are committed to continuous improvement in the accessibility of our website. We will regularly review and update this accessibility statement to reflect the progress of our remediation efforts, and any new accessibility features we implement. Our goal is to create a website that provides a positive and inclusive experience for all users.

Contact for support and feedback

We welcome your feedback on the accessibility of Nespresso. Please let us know if you encounter accessibility barriers on Nespresso, we will aim to help:

Please include:

• the web address (URL) of the content
• your email address and name
• the task you wish to complete

E-mail: accessibility.feedback.gr@nespresso.com

Visitor Address: Patroklou Str, 4, 15125, Maroussi, Attica, Greece

We try to respond to feedback within 14 business days.

Thank you for your patience and understanding as we work to improve the accessibility of Nespresso.