Standing Orders FAQ

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F.A.Q.

Are there any hidden fees for signing up for the Easyordering service?

There is no cost for creating, modifying and cancelling your Easyorder. You will however benefit from a free delivery for any recurrent order of 50 capsules or higher. Your recurrent order can be set up via the Nespresso website under My Account/Easyordering or via the Nespresso Club at 0800 55 5253.


What are my obligations for signing up for the Easyordering service?

Easyordering is there to facilitate the way you order Nespresso products. There are no contractual obligations for continuing to use the Easyorder service. You can easily create, modify or cancel any recurrent order through the Easyordering service by visiting My Account/Easyordering.[An exception exists for Nespresso Professional Operating Customers who are bound contractually to a recurrent order] "


What are the benefits of signing up for the Easyordering service?

Easyordering allows you to receive your favorite Grands Crus, sweets and a limited range of accessories at the frequency and address of your choice to prevent you from running out ot your favourite Grand Crus and to save you time and effort on placing an order when you need it". You can set up, modify or cancel your Easyorder over the Nespresso website and mobile applications, over the phone, or in any of our Nespresso boutiques.


How will I know when my order will ship?

You will be notified three days prior to the shipment of your following Easyorder via email. If you wish to modify the delivery address, selected items and quantitites as well as delivery and payment information after receiving our email, you can still change this until the day before shipment at midnight (ex: 11:59PM on January 3 for an order shipping on January 4)


How do I modify or cancel my Easyorder?

All information relevant to your Easyorder such as next scheduled date, delivery address and payment can be found under My Account/Easyordering upon logging in.


What are the shipping fees for an Easyorder?

You will benefit from a free delivery for any recurrent order of 50 capsules.


I don't see some of my usual delivery methods such as Nespresso Your Time or Pick Up Points for my Easyorder set up?

Unfortunately delivery modes such as Nespressso Your Time, offering slot delivery, or Pick Up Points at selected delivery collection points, are not available for Easyordering. Please choose a regular home or work delivery address for delivery.


Which are the minimum capsules volume to place an order on easyordering?

The minimum order volume is the same as a regular order, being 50 capsules. Free delivery is available for any recurrent order of 50 capsules or higher.


Do I benefit from promotional activities by signing up for Easyordering?

All Club Members can benefit from Nespresso Club promotions for which they are eligible. Please note however that not all promotional items, available for a limited time, are available for ordering via the Easyorder service. For those promotions involving Limited Edition products, we recommend placing a separate order to benefit from the promotion. If you are then overstocked on your Nespresso coffee, you may then choose to extend your next shipment date.


What happens if an item is out of stock?

The remainder of your order will ship if the minimum order amount of 50 capsules per order is respected. Firstly please note that you will only be charged for shipped items. An order with an out of stock item will ship nonetheless and we will alert you by email of the shipment and the non-shipped items.


I did not see Nespresso machines or all of the Nespresso accessories? How do I order these as part of my service?

The Easyordering service features the entire range of Nespresso Grands Crus coffees as well as accessories such as sugar, paper cups and similar accessories. We encourage you to place a separate order for Nespresso machines and accessories ordered in less predicatable frequency.


What if I do not want my order and it has already shipped. How do I cancel it?

As per Nespresso Terms and Conditions, you are able to refuse the delivery of each package in order to return it to us and receive a credit for the returned items.