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  • Terms of Use

    1. Acceptance and Modification of the Terms of Use
    1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includesNespresso’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
    1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.

    2. Copyright and Intellectual Property
    2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
    2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.

    3. Use of the Websites
    3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
    3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.

    4. Information Deemed Non-Confidential
    4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy. Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.
    4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.
    4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.

    5. Disclaimer of Warranties
    5.4 Any advise or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.

    6. Limitation of Liability
    6.1 You access, use, browse and navigate on our Websites at your own risk and peril.
    6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.
    6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.

    7. Change of Information
    The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

    8. Availability of Products / Services
    Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.

    9. Links
    9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by NespressoNespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
    9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.

    10. Miscellaneous
    10.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.
    10.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.
    10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.
    10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.

    Nespresso Österreich GmbH & Co OHG
    © 2003 Nestlé Nespresso S.A. All rights reserved.

  • Privacy Policy

    Nestlé Nespresso S.A. (“Nespresso”), which includes Nespresso’s affiliated companies, is aware that you may wish to be informed about how your personally identifying data and information, such as name, address, telephone/fax numbers or e-mail address etc (“Data”) that you may provide to Nespresso, are treated. Accordingly, we have developed this Privacy Policy (“Policy”) to explain our use of your Data as well as all our reasonable precautions to keep your Data confidential and secure.By ordering our products and using our services, you are consenting to the Data collection and use practices described in this Policy, as modified from time to time by us. We reserve the right to modify our Policy and invite you to consult this Policy from time to time in order to familiarise yourself with any changes, We will post any new Policy on our websites, changing the date in the last paragraph of such Policy.
    The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy.

    1. Pledge on Privacy
    Nespresso does not collect and process Data except when voluntarily provided by you. We ensure compliance by our staff with strict standards of security and confidentiality and in processing your Data we pledge to fully comply with internationally recognized standards of privacy protection.

    2. Intended Use of Data
    Nespresso collects and processes Data only for specific and limited purposes which we inform you about when you wish to use certain services. For example, we may collect and use Data to provide you with our products or services, to bill you for products or services you request, to verify your credit, to market products and services we believe might be of interest to you, to process your job application, to receive news releases, or to communicate with you. In addition, we may use your Data to evaluate the effectiveness of and improve our services to our visitors and customers, for our own internal statistics to evaluate customer interests as well as purchasing and other trends among customers and to better determine product development and marketing strategies. By submitting your Data, you expressly consent to such use. Nespresso keeps your Data only for as long as is reasonably needed for such purposes and in accordance with any applicable legal or ethical reporting or document retention requirements.
    Most of our services do not require any form of registration, thereby allowing you to visit our websites, boutiques and bars without telling us who you are. However, some services may require registration. When you register with us, you may need to complete certain fields (some are required, some are optional) as well as to chose a user name and password. In these situations, if you chose to withhold any Data requested by us, it may not be possible for you to gain access to certain parts of our websites and for us to respond to your queries.

    3. Non Disclosure of Information
    Nespresso shall never sell, rent, share or otherwise distribute or make available your Data to third parties outside of theNespresso group of companies, except when required to do so for legal or regulatory purposes. However, Data may occasionally be transferred to third parties, who act for or on behalf of Nespresso, for further processing in accordance with the purposes for which your Data were originally collected. When disclosure of Data to third parties is likely or necessary for whatever reason, Nespresso shall ensure that such third parties provide the same level of protection as Nespresso, and shall contractually require them to process Data transferred only for the purposes authorised by you and on a confidential and secure basis.

    4. Right of Access
    You have the right to access and update your Data or to require their deletion. We endeavour to ensure that your Data are up to date, accurate and complete. If you wish to access, correct or delete your Data held by us, please contact Nespresso.

    5. Security / Confidentiality
    We undertake to take all reasonable steps in order not to allow your Data to be seen by third parties other than those who act for or on behalf of Nespresso and have agreed to treat your Data confidential and secure. Access to Data is restricted to those of our employees on a need to know basis and who have been trained to observe strict standards of confidentiality in handling your Data.
    To ensure the security and confidentiality of Data that Nespresso collects online, we use data networks protected, inter alia, by industry standard firewalls and password protection. Although we have tried to create secure, reliable and trustworthy websites for our visitors, please be aware that the Internet is generally not regarded as a complete secure environment, and that therefore the confidentiality of the Data provided by you or material transmitted via our websites or by e-mail cannot be guaranteed by Nespresso. Thus, we can not be responsible or liable for the security of your Data whilst in transit via the Internet to us.

    6. Data Transfer Abroad
    Nespresso is an international group and has databases in different jurisdictions. Nespresso may transfer your Data to one of its databases or to companies within the Nespresso group or to its partners, who have agreed to keep your Data confidential and secure, outside of your country of residence. If the level of privacy protection in a country does not comply with internationally recognized standards, we will ensure that Data transfers to our databases in that country are equally protected and that a transfer of Data to third parties in such countries does not occur. By submitting your Data, you expressly agree to its possible transfer to other companies within the Nespresso group and/or its partners and to this end to its trans-border transmission.

    7. Career Opportunities
    If you are interested in applying for either a position published or any future job opportunity within Nespresso, you may provide us with your Curriculum Vitae (“CV”). We will then match your qualifications and experience to the position you applied for, or any other current job opportunity. If your profile corresponds to our requirements, we contact you.
    You agree that we may keep your CV in our databases for a reasonable period, after which it will be deleted. By applying, you are consenting to have your CV and Data used to process your job application, to have such CV and Data communicated to other companies within the Nespresso group and to our partners, who have agreed to keep such CV and Data confidential and secure, and to this end being transmitted across national borders. Nespresso undertakes to use your CV and Data only in relation to your career opportunities.

    8. Anonymous Data / “Cookie” Technology
    Most of the information we collect from our websites is anonymous information. When you visit our websites, we do not collect any personal Data from you unless specifically, voluntarily and knowingly provided by you. Anonymous information is processed by Nespresso to help improve the content of our websites, to customise our websites for our visitors and to learn more about them and how they use our websites. In doing so, Nespresso may use tracking technology (“cookies”) to gather anonymous information, such as browser type, operating systems and the date and time of access. “Cookies” by themselves cannot be used to discover the identity of the user. A “cookie” is a small piece of information which is sent to your browser and stored on your computer hard drive.

    9. Spamming
    Nespresso does not conduct “spamming”. Spamming is defined as sending unsolicited e-mails, usually of commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. On the contrary, where we believe that one of our products is of importance to you, we inform you by e-mail whilst giving you the choice of opting out of such service.

    10. Data and Children
    To respect the privacy of children and to comply with the laws designed to protect children, children under the age of 18 should not provide any Data. Nespresso will not knowingly collect, use, or disclose Data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (parent, guardian).
    Our websites are general audience sites that are not designed nor intended to collect Data from children under the age of 18. We ask that parents supervise their children while online.

    11. Links to other websites
    As a service to our visitors, our websites may provide hyperlinks to other websites that are not operated or controlled byNespresso. Therefore, Nespresso can not be responsible or liable for the content of such websites or the privacy practises of such other parties. Please note that these privacy practises may differ from our Policy. We encourage you to review and understand their privacy practises before providing them with personal information.

    12. Contact Nespresso
    Should you have any queries or complaints about our compliance with this Policy, or if you wish to make any recommendations or comments to improve the quality of our Policy, please contact Nespresso at the following addresses: click here. We can assure you that we do our best efforts to constantly improve the protection and security of the Data you provide to us.
    We invite you to also carefully read our “Terms of Use” for more information on the use of our websites.

    Nespresso Österreich GmbH & Co OHG
    © 2003 Nestlé Nespresso S.A. All rights reserved.

  • General Terms and Conditions

    1. Applicability of General Terms and Conditions
    1.1. Each order placed with Nespresso Österreich GmbH & Co OHG (henceforth referred to as “Nespresso”) shall be governed by the present General Terms and Conditions, latest issue. Orders via internet or purchases in the Nespresso Boutique may additionally be governed by specific conditions. By placing an order, you acknowledge that you have read, understood and accepted the present General Terms and Conditions.
    1.2. Deviating terms of the customer are only accepted when previously explicitly confirmed by Nespresso in writing. Therefore, conflicting general terms and conditions of customers are not considered as agreed and are void, unless they are explicitly approved by Nespresso in writing. 
    1.3. Nespresso reserves the right, at any time, to modify or adjust the present General Terms and Conditions.

    2. Orders
    2.1. You can order:
    • by phone: 0800/ 21 62 51 (free service number) 
    • by fax: 0800/ 21 62 52 (free service number) 
    • by mail: Nespresso Club, Mahlerstraße 7, 1010 Wien
    • by Internet:
    • in the Nespresso boutiques
    2.2. All Nespresso varieties are parceled in sleeves with 10 capsules each and can only be ordered sleeve wise. When ordered on the internet the minimum order quantity is 50 capsules. There is no such minimum order quantity for purchases of capsules in the Nespresso Boutiques, by phone or fax.
    2.3. Nespresso reserves the right to refuse orders especially in case of unpaid bills or illiquidity.
    2.4. All offers of Nespresso are nonobligatory where not expressly designated as binding.

    3. Delivery
    3.1. Nespresso only delivers to Austria and is anxious to dispatch on the next business day on the latest. The shipping costs will be charged as a flat charge in the amount of € 5,40 including value-added tax (for parcels over 1,68 kg € 7,20, over 4,70 kg € 9,60)  in addition to the purchase price. 
    3.2. By request we can offer an express delivery within 24 hours when ordered on business days before 3 pm.
    3.3. Coffee and accessories can be shipped to any place in Austria. To avoid additional expense for parcel collection because the postal recipient cannot be reached we recommend the shipping to an address on which the customer is able to take delivery of the shipment during the customary delivery times. The customer shall be obliged to ensure that proper delivery of the goods ordered will be taken.
    3.4. Unless otherwise agreed, the goods will be shipped to the address the customer has declared as shipping address.
    3.5. By taking charge of the goods by the customer respectively by proper deposit in case the postal recipient cannot be reached all risks of loss or damage of the goods shall be transferred to the customer.
    3.6. Nespresso is anxious to hold a sufficient amount of all goods on stock to be able to fulfill each order. Nevertheless seasonal influences might lead to supply shortage of some goods. Nespresso serves the right to fulfill orders through part deliveries. Orders of limited series (such as limited editions, Special Club-Coffee or specific accessories) can only be fulfilled as long as stock lasts.

    4. Warranty, inspection of goods
    4.1. In case of a defective delivery or non-delivery Nespresso will deliver either an equal substitute or credit the purchase price, respectively refund the price when already paid.
    4.2. (Not applicable for consumers, “Verbraucher”, as per KSchG): The customer must check the condition of the goods straight after reception. If the goods are damaged or incomplete, the customer must inform us within 7 days in writing by stating the invoice number, shortly describing the defects and attaching a copy of the delivery note – otherwise the customer loses his claims against Nespresso.

    5. Compensation
    5.1. In case of a consumer business (“Vebrauchergeschäft”) the liability of Nespresso is excluded for slight negligence. This exclusion is not valid for personal damages.
    5.2. In all other cases Nespresso is only liable for gross negligence and intent, whereby the customer bears the burden to prove the presence of gross negligence or intent. The compensation of special damages and damages which result from improper use of the delivered goods is exluded.
    5.3. The claims for damages according to § 12 Produkthaftungsgesetz (PHG) are excluded - except consumers, unless the recourse claimant proves that the damage was caused by Nespresso at least grossly negligent.

    6. Prices
    6.1 The prices payable for the items you order are those displayed on this website on the date you place your order, inclusive of VAT, but excluding delivery charges.
    6.2 Consumers by terms of the Konsumentenschutzgesetz (KSchG) have the right to withdraw from the contract within 14 days from the reception of the ordered good if the contract is exclusively made by way of distance selling (by telephone, fax or online). To withdraw the contract the consumer can use our withdrawal form (withdrawal form). The good must be returned immediately, within 14 days from the submission of the withdrawal declaration at the latest. The consumer shall be liable for any reduction in market value of the goods, if the value loss has an extent that was not necessary for inspecting type, condition and functional capability of the good. There is no right of withdrawal for coffee, if the original packaging is damaged. The direct costs for the return shipment shall be paid by the customer.  In case of proper withdrawal Nespresso will refund the payments it received immediately, within 14 days from reception of the withdrawal declaration at the latest, in the same way the payment was made. Nespresso can refuse the refund until the good that has to be sent back arrived or until the consumer provides evidence for the return shipment.

    7. Prices and Invoice
    7.1. The current prices of all Nespresso products can be asked in the Nespresso Club at the phone number that is stated above or are designated on price lists or through other price labelling. In case of price changes those prices shall apply that were valid on the day of order.
    7.2. The value added tax is shown separately on the invoices. The customer is obliged to check the shipment for accordance with the invoice and to inform Nespresso immediately in case of differences.
    7.3. Nespresso does not give discounts, bonuses in kind, cash discounts or other price reductions.
    7.4. In case invoice and shipment address are identical, bill and shipment will be sent together. In case of a different invoice address, bill and shipment will be sent together and a copy of the bill will be sent to the invoice address additionally.

    8. Payment
    8.1. All bills are due immediately. The customer can pay by payment slip, direct debit transfer or by all common credit cards (American Express – card only accepted in Nespresso Boutiques). If the customer pays cash in a Nespresso-Boutique he is obliged to check the change immediately – complaints at a later date cannot be accepted. Nespresso reserves the right to insist on cash payment or cash upon delivery, especially in case of delayed payment by the customer in the past or poor creditworthiness. 
    8.2. All goods shall remain in the property of Nespresso until the bill is paid in full.
    8.3. In case of delayed payment Nespresso is entitled to charge default interest in the amount of 2% in excess of the base rate of the Austrian National Bank in each case, as well as € 3,30 including value added tax for each reminder. Further, extrajudicial collection charges for adequate prosecution and recovery of the debt(s) according to the Inkassogebührenverordnung, BGBl 1996/141 in the current version, are charged directly to the customer.

    9. Warranty of machines and services after sale
    9.1. The warranty of the Nespresso machine conforms to the terms which are enclosed with the machine by the respective producer. Thereby, the warranty conditions which are mandatorily required by law shall not be restricted.
    9.2. Our staff members of the Nespresso Club will be glad to advise you in all questions concerning the machine.

    10. Data retention
    Nespresso shall not disclose any personal data to third parties for their use without the customers’ prior consent. This occurs in accordance with the applicable law, as well as the Nespresso data retention policy. You can find the privacy policy on According to the applicable law you have the right to view your personal data and request corrections by contacting Nespresso in writing at the address stated below.

    11. Final Provisions
    In case single provisions of these terms and conditions are void this does not affect the validity of the remaining provisions and the contracts made with the customer based on those provisions. Instead of a possibly void provision a regulation that, within the framework of what is legally permissible, comes closest to the void provision (intended to the economic purpose) shall apply as agreed. 

    All legal relationships between Nespresso and the customer based on these terms and conditions are governed by Austrian substantive law excluding the provisions of the UN Convention on Contracts for the International Sale of Goods and excluding the reference norms of the Austrian International Private Law. For all disputes arising from the legal relationship the competent court at the domicile of Nespresso is exclusively competent; for consumer transactions the regulations of the KSchG are valid.

    Nespresso Österreich GmbH & Co OHG
    Amalienstraße 65, 1130 Wien
    25.11.2015 / Version 2

  • Company Registration

    Nespresso Österreich GmbH & Co OHG
    Amalienstraße 65
    1130 Wien