Nespresso Assistance gives you advice through videos... 

Do you want to perform a regular maintenance on your machine, program the amount of coffee in your cup or solve a coffee flow problem? Tell us your machine model and let yourself be guided by our videos.

• ESSENZA
• PIXIE
• CitiZ 
• CUBE
• LATTISSIMA
• LATTISSIMA+
• LATTISSIMA PREMIUM
• MAESTRIA
• GRAN MAESTRIA
• U
• INISSIA
• AEROCCINO

• Essenza - Descaling

  • Descaling

  • Directions for use

  • Cup size programming

  • Activating the pump
    system

   
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• Pixie - Descaling

  • Descaling

  • Directions for use

  • Cup size programming

   
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• CitiZ - Descaling

  • Descaling

  • Directions for use

  • Cup size programming

   
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• Cube - Descaling

  • Descaling

  • Directions for use

  • Cup size programming

  • Activating the pump system

   
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• Lattissima - Descaling

  • Descaling

  • Directions for use

  • Cup size programming

   
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• Lattissima+ - Descaling

  • Descaling

  • Directions for use

  • Cup size programming

   
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• Lattissima Premium - Descaling

  • Descaling

  • Directions for use

  • Cup size programming

   
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• Maestria - Descaling

  • Descaling

  • Directions for use

   
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• Gran Maestria - Descaling

  • Descaling

  • Directions for use

   
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• U - Descaling (serial number below 13142)

  • Descaling (serial number below 13142)

  • Descaling (serial number above 13142)

  • Directions for use

   
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• Inissia - Directions for the first use

  • Directions for the first use

  • How to clean your Inissia

  • Cup size programming

  • Descaling

  • Directions of everyday use

   
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• Care and Cleaning

  • Care and Cleaning

   
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 Nespresso Assistance

Contact the Nespresso Club for assistance on 1800 81 26 60, the service is available Monday to Friday 08:00-19:00. We can carry out an immediate diagnosis over the phone, and if your machine requires repair, we can offer you our Assistance Service Programme.

The Assistance Service is free if your machine is still covered by the manufacturer's warranty. For repairs outside of warranty, we can offer you the Assistance Service Package at a flat fee.