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Troubleshooting and Solutions

The machine doesn't switch on: check the power cord and fuses.

The coffee isn't warm enough: preheat your cups and descale machine.

No coffee extraction: clean and descale if necessary.

Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.

No hot water or steam: clean and descale if necessary.

The milk doesn't froth: clean the frothing device. We also recommend using semi-skimmed milk.

No water flow: fill the tank and make sure it is correctly inserted.

Nothing happens after decalcification: During the descaling the water tank of the machine usually runs empty. Fill it and bleed and flush the machine according to the manual for your machine.

If you need frther assistance please contact our coffee specialists: 0800 18 18 444 (toll-free)


CITIZ
De'Longhi CitiZ
Krups CitiZ
De'Longhi CitiZ&Milk
Krups CitiZ&Milk

LATTISSIMA
DeLonghi Lattissima Pro
DeLonghi Lattissima Pro Safety
DeLonghi Lattissima Pro RCS
De'Longhi Lattissima+

ESSENZA
De'Longhi Essenza
Krups Essenza

PIXIE
De'Longhi Pixie
Krups Pixie

U
Krups UMilk
De'Longhi U Old Descaling
De'Longhi U New Descaling
Krups U Old Descaling
Krups U New Descaling

MAESTRIA
De'Longhi Maestria
Krups Maestria

GRAN MAESTRIA
De'Longhi Gran Maestria
Krups Gran Maestria

CUBE
De´Longhi Cube
Krups Cube