Do you need assistance for your machine?
Step 1: Choose the model of your machine below and let us guide you through our simple how-to videos.
Step 2: If you require further assistance, contact the Nespresso Club on: 0800 7777 737(free call, 24 hours a day, 7 days a week).
Step 3: Get an immediate technical diagnosis and the solution that meets your needs.
The Nespresso Assistance Package
The Nespresso Club offers you an assistance package that includes the pickup and return of your machine in an address chosen by you, the shipping to our Repair Center, where it will be repaired, with possible spare parts replacement, and completely hygienization. This service is free of charge for one year from your machine's purchase date.
Directions for the first use
How to clean your Inissia
Cup size programming
Directions of everyday use