2. Copyright and Intellectual Property
2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a licence or a right to use any such content of our Websites.
3. Use of the Websites
3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.
4. Information Deemed Non-Confidential
4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.
4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.
5. Disclaimer of Warranties
5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.
5.2 NESPRESSO DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.
5.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
6. Limitation of Liability
6.1 You access, use, browse and navigate on our Websites at your own risk and peril.
6.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER NESPRESSO, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY NESPRESSO), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.
6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.
6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.
7. Change of Information
The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.
8. Availability of Products / Services
Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.
9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.
Nestlé Nespresso S.A.
© 2003 Nestlé Nespresso S.A. All rights reserved.
Conditions of Sale
From 1 October 2015 the Consumer Rights Act has been in force in the UK. This has made several changes to your consumer rights, most notably your right to return items after purchase. Nespresso has changed its terms and conditions in order to comply with these legal changes.
1. Applicability of General Conditions of Sale
a. The UK Website is operated by Nespresso UK Ltd, "we", "us" or "our" (registered in England & Wales with company registration number 156925) with registered office at 1 City Place, Gatwick, England, RH6 0PA and VAT registration number is GB 169562721.
b. Each order placed with Nespresso UK Ltd or any of its affiliated companies (“Nespresso”) by means of the Internet shall be governed by the present General Conditions of Sale. They shall apply to the exclusion of all other conditions. By placing an order, you acknowledge that you have read, understood and accepted, without reserve, the present General Conditions of Sale.
d. Nespresso reserves the right, at any time, to modify the present General Conditions of Sale by posting a new dated version on this website. By placing an order after Nespresso has posted a new version of its General Conditions of Sale, you agree to be bound by that updated version.
e. By placing an order through the Website you warrant and represent that you are legally capable of entering into binding agreements and that you are at least 18 years old.
f. Title in the item/s shall remain with us until we have received cleared payment of all sums due. The risk of loss and damage in the item passes to you on delivery.
g. Orders placed through this Website can only be delivered to the United Kingdom of Great Britain and Northern Ireland, the Channel Islands and the Isle of Man.
a. When you register on this website, you must ensure that the mandatory registration information you provide is correct and complete.
b. Please inform Nespresso about changes of address or other modifications by updating your personal details on this website without delay.
a. When registering to use this website, you will be asked to create a password. You must keep this password strictly confidential and not disclose it or share it with anyone.
b. You are fully responsible for the use of your password and any orders placed under it, even without your knowledge.
c. If you know or suspect that someone else knows or has used your password, you should notify Nespresso immediately.
d. Any personal information provided by you to Nespresso shall be treated confidentially and securely and will not be shared with any third party unless necessary under the General Conditions of Sale.
a. By placing an order through this website, you make an offer to purchase the products you have selected under these General Conditions of Sale.
b. Orders you place with Nespresso on this website are subject to minimum and maximum quantity limitations.
c. Nespresso offers its products on this website within the limits of its available stocks.
5. Order Confirmations
a. The order you place on this website will not constitute a binding contract until Nespresso is in receipt of cleared funds. We will then send you an e-mail confirming your order has been dispatched.
b. Nespresso reserves the discretionary right to refuse orders, notably in relation to creditworthiness or unpaid invoices.
c. The data registered by Nespresso constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.
a. The prices payable for the items you order are those displayed on this website on the date you place your order, inclusive of VAT, but excluding delivery charges.
b. Delivery charges will be billed at the rates indicated on this website on the date you place your order, calculated notably in function of the size of the order and the delivery method you select.
c. Nespresso reserves the right to modify its prices and delivery charges at any time and to cancel a contract in case of writing, printing or calculation errors.
d. Prices are subject to change without notice.
a. All orders confirmed by Nespresso will be delivered to the delivery address you specify when placing your order.
b. You consent to be contacted by SMS, telephone and/or email by Nespresso and/or companies authorised by Nespresso with information regarding your order and delivery.
c. Nespresso does its utmost to ensure standard deliveries (subject to stock availability and after receipt of cleared funds) within three working days to mainland UK addresses (excluding Northern Ireland, the Isle of Wight and the Scilly Isles), three to five working days to Northern Ireland, the Isle of Wight and the Scilly Isles, and up to nine working days to the Channel Islands and Scottish Highlands and Islands.
d. Standard delivery is free for orders of 200 or more coffee capsules, or with any machine purchase.
8. Returns Policy
a. Goods bought in a Boutique
Nespresso is happy to exchange or refund purchases made from Boutiques, provided they are returned to a Boutique in a saleable and unused condition within 14 days of purchase and accompanied by proof of purchase. In the interests of hygiene and consumer safety, we regret that we are unable to accept the returns of coffee capsules or food and bites purchased in a Nespresso Boutique.
b. Goods bought online or by telephone
Nespresso is happy to exchange or refund purchases made from our website or by telephone, provided they are returned in a saleable and unused condition and in their original packaging, within 14 days and accompanied by proof of purchase. Nespresso will bear the reasonable cost of returning the item. When item/s are returned as explained above, Nespresso will reimburse the price of the returned merchandise and the invoiced delivery charges within a maximum of 14 days upon receipt of the returned merchandise. Please contact our Customer Relationship Centre on 0800 442 442 (UK Freephone), 1800 81 26 60 (ROI Freephone) to arrange the return. In the interests of hygiene and consumer safety, we regret that we are unable to accept the returns of coffee capsules and food and bites where the packaging has been opened or damaged after delivery.
c. Refunds will be issued to your original payment method.
d. It is your responsibility to verify the condition of the item/s upon receipt and, in case of on-arrival damage, to inform Nespresso within thirty days of receipt (retaining all relevant invoices and signed delivery notes). Nespresso shall in such circumstances provide you with replacement item/s or a full refund where requested.
e. Up to 6 months after delivery, if you find fault with your item/s Nespresso shall endeavour to repair or replace the item/s. In the event that we are unable to repair or replace the item/s, Nespresso shall provide you with a full refund.
9. Verification of Merchandise
a. It is your responsibility to check the quantity of item/s delivered is correct at the time of delivery.
b. If there are missing items in your order, you must inform Nespresso within 14 days of receipt of the item/s. If you are happy to accept the delivery without the missing items, Nespresso will refund you the difference in cost between the original order and the item/s delivered. If you do not want to accept the order you can reject it in full and return it to Nespresso for a full refund.
c. If there are extra items in your order you must inform Nespresso within 14 days of receipt of the item/s. If you are happy to accept the delivery, including the extra item/s, Nespresso will send you an invoice for the extra item/s.
a. If you cancel your order before you have received the item/s, you are entitled to refuse to accept delivery of the item/s and we will refund you in full within 14 days after you have notified us of cancelling your order.
b. You may return your order at any time from the date of the order up until the date that is 14 working days from receipt of the item/s by filling out the withdrawal form below, calling our Customer Relationship Centre on 0800 442 442 (UK freephone).
Withdrawal form (Complete and return this form only if you wish to withdraw from the contract)
— To Nespresso UK Ltd, 1 City Place, Gatwick, England, RH6 0PA:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
(*) delete as appropriate
a. We accept Visa, MasterCard, American Express, Maestro (excl. Maestro on mobile application)
b. Payment by credit or debit card is immediately due and payable. Your card details will be encrypted for security purposes.
12. Machine Warranty
a. Machines purchased on this website are guaranteed by the machine manufacturer pursuant to the specific terms and conditions listed in the original product documentation.
b. Please consult your product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your imperative statutory legal rights.
13. After-Sales Service
a. If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact our Customer Relationship Centre on 0800 442 442 (UK freephone) for advice and assistance.
b. If your machine problem cannot be resolved by telephone, Nespresso proposes a series of advantageous after-sales service options. Please contact Nespresso by telephone for detailed information.
14. Limitation of Liability
a. The photographs and texts illustrating and describing the products on this website are non-contractual and for information purposes alone. Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on this website.
b. For deliveries to the Channel Islands and Isle of Man Nespresso shall have no liability if the products do not comply with the relevant laws and regulations of delivery or in case of electrical or other product incompatibility.
c. Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. In no event shall Nespresso be liable for any indirect, incidental or consequential damages of any nature (even if the advent of such damage was known or could have been known by Nespresso), capable of arising in connection with its products, their use, sale or this website.
15. Force Majeure
a. Nespresso will make every reasonable effort to fulfil its obligations. However, Nespresso cannot be held responsible or liable for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable or impossible the production, transportation or delivery of products.
b. In the event of delay, Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.
16. Applicable Law and Forum
a. The present General Conditions of Sale are governed by the law of the country of incorporation of the Nespresso company that invoices you for the order.
b. The exclusive forum is in the same country as that of the applicable law.
a. To ensure that your credit, debit or charge card is not being used without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
b. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
Conditions of Sale updated on 01/10/2015
Eligibility – This promotion is open to all residents of the UK, Channel Islands and the Isle of Man, aged 18 or over and excludes employees and their immediate families of Nespresso, its agents or anyone professionally connected to the promotion. Applicants must have a copy of the original proof of purchase of a Classic Nespresso machine bought between 16th March 2016 and 30th June 2016 and the 19-digit serial number, which can be found on the drip tray. If you have purchased a Nespresso machine with an Aeroccino milk frother, you must also supply the 7, 9 or 10-digit serial number which can be found on the base of the Aeroccino.
Nespresso Club Reward – You are entitled to claim £20 off each of your next 3 orders when you purchase any new Nespresso cappuccino machine or £10 off each of your next 3 orders when you purchase any new Nespresso espresso machine, between 16th March 2016 and 30th June 2016. Your first £20/£10 credit will be applied to your Nespresso Club account upon validation of your application. Your two additional £20/£10 credits will be applied to your account within 10 days when you place subsequent orders. This promotion cannot be used in conjunction with any other Nespresso promotion, offer or discount.
Closing date – All online applications must be received by no later than midnight on 31st July 2016. Any postal applications must be submitted by post to: NESPRESSO Promotion, PO Box 100, Blackburn BB2 9FL to arrive no later than 31st July 2016. Applications received beyond this time will not qualify for the offer. Nespresso cannot be responsible for any applications that are lost, damaged or delayed in the post.
How to apply - To apply for this offer, you must first register with the Nespresso Club and then apply online at nespresso.com/UKpromotion. You will be required to upload a copy of your proof of purchase, input the 19-digit serial number of your machine and 7,9 or 10-digit serial number of your Aeroccino. Alternatively you can download an application form from nespresso.com/UKpromotion, attach a photocopy of your proof of purchase and return to us at the address found on the application form by the stated closing date.
Offer restrictions -
• Club Reward credit cannot be used in conjunction with any other Nespresso promotion, offer or discount.
• Only one application may be redeemed for each Nespresso cappuccino or espresso machine purchased within the stated promotion period.
• Offer limited to one application for the full £60/£30 credit offer respectively (3 x £20 or 3 x £10) per Club Member number. However, any Club Member making a claim against a second new Nespresso machine purchased within the stated promotion period will qualify for one further £20/£10 credit to be used in the same way as the original offer. Any additional machines thereafter will not qualify for the offer.
• If the Aeroccino is not integrated with the coffee machine it must be purchased at the same time as the Nespresso coffee machine and appear on the same receipt to qualify for the £60 Club Reward.
o Cappuccino machines – Lattissima Pro, Lattissima Touch, Lattissima+, Gran Maestria, Maestria, Nespresso by KitchenAid with Aeroccino, Prodigio&Milk, CitiZ&Milk, CitiZ with Aeroccino, U&Milk, U with Aeroccino, Pixie with Aeroccino, Pixie Clips with Aeroccino, Inissia with Aeroccino
o Espresso machines – Nespresso by KitchenAid, Prodigio, CitiZ, U, Pixie, Pixie Clips, Inissia
• Nespresso reserves the right at its sole discretion to disqualify any individual found to be tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the terms and conditions; or to be acting in any manner deemed by Nespresso to be disruptive.
• Only complete applications received by no later than 23:59 on 31st July 2016 will be eligible. Nespresso does not accept responsibility for any late applications or applications lost in the post or any communications line failure, regardless of cause, or inaccessibility or unavailability of the internet.
• Those making claims on behalf of a company or business must be authorised to do so.
• Incomplete or illegible documents will be considered as void.
• If you return your machine your Nespresso Club Reward will become null and void.
• Valid for residents of the UK, Channel Islands and the Isle of Man only.
• All Nespresso Club Rewards/credit must be redeemed in full by 31st December 2016.
• Upon validation, your Nespresso Club Reward will be applied to the Nespresso Club account number provided on the application within 10 days.
• The Nespresso Club Reward is non-refundable (fully or partially) and is not transferable as cash.
• Nespresso products are subject to availability.
• This offer is valid for new Nespresso cappuccino or espresso machines with a valid proof of purchase only when purchased during the stated promotional period of 16th March 2016 and 30th June 2016.
• This offer excludes Nespresso Business Solutions coffee machines.
For further information regarding this offer, please contact the Nespresso Club on Freephone 0800 442 442. Promoter: Nespresso UK Ltd, 1 City Place, Gatwick, RH6 0PA
HOW TO ENTER – This promotion is open to all residents of the UK, Channel Islands and the Isle of Man, aged 18 or over and excludes employees and their immediate families of Nespresso, its agents or anyone professionally connected to the promotion. Offer can only be redeemed on Nespresso machines purchased directly from Nespresso UK Ltd. Entrants must be registered with the Nespresso Club before making their purchase.
Discount –You are entitled to claim either £60 immediate rebate when you purchase any new Nespresso cappuccino machine, or £30 immediate rebate when you purchase any new Nespresso espresso machine between 23th March and 30th May 2016. The discount will be added to
your shopping basket, upon entering a valid unique reward code provided in an email or brochure from the Nespresso Club. This promotion cannot be used in conjunction with any other Nespresso promotion, offer or discount. If you purchase your machine in a Nespresso Boutique you must present a copy of the email or brochure to be eligible for the Reward.
Closing date – All orders must be placed by no later than midnight on 30th May 2016. Orders received beyond this time will not qualify for the offer.
How to redeem - To apply for this offer you must first register with the Nespresso Club on nespresso.com. After you have created an account, purchase any Nespresso machine and enter your unique reward code in the Promotional Code field during checkout. If you have provided a valid unique reward code, the discount will be automatically be added to your shopping basket.
Alternatively you can phone the Club on 0800 442 442, or visit a Nespresso Boutique. You will still be required to provide your unique reward code during checkout to redeem your offer.
partially) and is not transferable as cash.
For further information regarding this offer, please contact the Nespresso Club on free phone 0800 442 442.
Promoter: Nespresso UK Ltd, 1 City Place, Gatwick, RH6 0PA