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The coffee machine assistance service

In the event of a technical problem with your machine.

The Assistance Service is available on freephone 0800 442 442 (Monday to Sunday 8am-10pm)
We can carry out an immediate diagnosis over the phone, and if your machine requires repair, we can offer you our Assistance Service Programme, which includes:

- The collection of your machine from the address of your choice
- The loan of a machine for the repair period (subject to availability)
- The return of your machine to the same collection address
- A further 6-month guarantee after the return of your machine

The Assistance Service is free if your machine is in warranty and may be subject to further conditions. If your machine is no longer covered by the warranty, we can offer you the Assistance Service Package at a flat fee.