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  • Terms of Use

    Terms of Use


    1. Acceptance and Modification of the Terms of Use
    1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includes Nespresso’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
    1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.

    2. Copyright and Intellectual Property
    2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
    2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.


    3. Use of the Websites

    3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
    3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.

    4. Information Deemed Non-Confidential
    4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy (link). Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.
    4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.
    4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.

    5. Disclaimer of Warranties
    5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.
    5.2 NESPRESSO DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.
    5.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
    5.4 Any advise or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.

    6. Limitation of Liability
    6.1 You access, use, browse and navigate on our Websites at your own risk and peril.
    6.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER NESPRESSO, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY NESPRESSO), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.
    6.2 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.
    6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.


    7. Change of Information

    The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.


    8. Availability of Products / Services
    Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.


    9. Links
    9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
    9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.

     

    10. Miscellaneous
    10.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.
    10.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.
    10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.
    10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.


    Nestlé Nespresso S.A.
    11/2005
    © 2003 Nestlé Nespresso S.A. All rights reserved.

  • Privacy Policy

    Nespresso Privacy Notice

    Effective: 17/03/2016

    Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your personal data and how We will treat it. By using a Nespresso website or app, by calling a Nespresso CRC, by ordering in a Nespresso Boutique or by otherwise giving us your Personal Data, you agree to this notice. If you do not agree to this notice or otherwise fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), (a) you must not use our websites or apps, or become a Nespresso Club Member and (b) We may not be able to provide you with our goods and/or services. This Notice may change from time to time (see Section 10). Your continued interaction with us after We make changes is deemed to be acceptance of those changes, so please check the Notice periodically for updates.

     

    This notice provides important information in the following areas:

    1. SOURCES OF PERSONAL DATA
    2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
    3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
    4. USES MADE OF YOUR PERSONAL DATA
    5. DISCLOSURE OF YOUR PERSONAL DATA 
    6. RETENTION OF PERSONAL DATA
    7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
    8. ACCESS TO YOUR PERSONAL DATA
    9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
    10. CHANGES TO OUR NOTICE
    11. DATA CONTROLLERS &CONTACT

     SCOPE OF THIS NOTICE

    This Notice explains how your personal data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, Us”). It also tells you how you can access and update your personal data and make certain choices about how your Personal Data are used.

    This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We may combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

    1. SOURCES OF PERSONAL DATA

    This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

    Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook ("Websites").

    Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.

    E-mail, text and other electronic messages. Electronic communications between you and Nespresso.

    Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).

    Nespresso Boutiques. Stores managed by Nespresso.

    Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

    Points of Sales.  Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.

    Data from other sources. Social networks, publicly available information.

     

     2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

    Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

    Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

    Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

    Demographic information. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. zip code), favorite products, hobbies and interests, and household or lifestyle information.

    Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

    Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking services (such as Double Click, Google Analytics, Adobe Dynamic Tag Management and/or Omniture). You have the right to object to the use of such technologies, for further details please see Section 3.

    Consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

    Consumer-generated content. This refers to any content that you create and then share with Us on a social network or by uploading it to one of our Websites or apps, including the use of social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

    Social network information. This refers to any information that you share publicly on a social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant social network.

    Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case,  We handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

    Calls to CRC. Communications with a CRC may be recorded, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes) and, in certain cases, to archive proof of consent for direct marketing and profiling. Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call and will have the opportunity to object.

     

     3.    COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

    Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

    Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

    Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons may include technical information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We may use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

     

    4.    USES MADE OF YOUR PERSONAL DATA

    The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

    Customer service. We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).

    Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions may be run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose.

    For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below.For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.

    Social networks: We use your Personal Data when you interact with third party social networking features, such as to serve you with advertisements and engage with you on social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.

    Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; to ensure that content from our Websites/apps is optimised for you and for your computer or device; and (iv) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your personal data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.

    Order fulfillment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain personal information and payment information.

    Other general purposes (e.g. internal research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal marketing and demographic studies and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, to reconcile those accounts into one single account. We also use your Personal Data to ensure our security.

    Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired by, or merged with, another company including through bankruptcy, We may share your Personal Data with any of our legal successors. We may also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.

     

    5. DISCLOSURE OF YOUR PERSONAL DATA

    In addition to the Nespresso/Nestlé entities (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share your Personal Data with the following types of third party organisation:

    Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, debt collection, website operation, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

    Credit reporting agencies/debt collectors

    Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes.

    Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

     

    6. RETENTION OF YOUR PERSONAL DATA

    In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

    Personal Data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws

     

    7.    DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

    We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as social networks.

    People who can access your Personal Data. Your Personal Data will be processed by our authorised staff, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).

    Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your personal information, We cannot guarantee the security of the data during transmission through our Websites/apps.

    Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We may provide you in our Website/app.

    Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above may require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence. Where permitted by law, by accepting the terms of this Notice, you agree to such transferring, transmission, storing and/or processing. You also agree that such activities may take place to or in countries offering a lower level of protection than your country of residence.

     

    8.    ACCESS TO YOUR PERSONAL DATA

    Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review  and request a physical or electronic copy of information held about you. You may also have the right to request information on the source of your Personal Data.

    These rights can be exercised  by sending Us an e-mail to Club.Taiwan@nespresso.com or writing to us at 8F, No.399, Ruiguang Road, Neihu District Taipei 11492, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

    Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

    Modification and Deletion of Personal Data. Where provided by law, you, your successors, representatives and/or proxies may (i) request deletion, correction or revision of your Personal Data;  (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

    Please note that, in certain circumstances, We may not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

    Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

    Notwithstanding this, you can also exercise your rights by sending Us an e-mail to Club.Taiwan@nespresso.com;or writing to us at 8F, No.399, Ruiguang Road, Neihu District Taipei 11492, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

    Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

     

    9.    YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

    We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

    Cookies/Similar Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being used. Please see Section 3 above.

    Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you may still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important announcements.

    Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

    Interest Based Advertising. We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet.  Some of those advertisements may be tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time.  You may visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you may opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store.  You may also stop the collection of precise location data from a mobile device by accessing your device location service settings.

     

    10. CHANGES TO OUR NOTICE

    If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

     

    11. DATA CONTROLLERS & CONTACT

    To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: 8F, No.399, Ruiguang Road, Neihu District, Taipei/ Club.Taiwan@nespresso.com or call our CRC: 0809-001-886

    We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

     

    Data controllers

    Responsible for

    Nestlé Nespresso SA (Nestlé Nespresso Ltd)

    Avenue de Rhodanie 40, 1007 Lausanne,

    Switzerland

    All activities

    Nestlé Treasury International S.A.

     

     

    Website/app related payment card operations.

    Point to note: in certain limited cases, another Nestlé or Nespresso entity might be behind the processing of your payment card details.

    If you are making a purchase in boutique or calling our CRC, the following local data controllers will also be involved:

    Taiwan

    Nestlé Taiwan Ltd

    Nespresso Branch

    8F, No.399, Ruiguang Road, Neihu District

    Taipei 11492

     

  • Nespresso Online Store General Terms and Conditions of Sale

    1. Shopping Agreement

    1.1 Nespresso® is a brand operated by Nestle Taiwan Ltd. Nespresso Branch. On this website, any reference to the “Company” or “us” means Nestle Taiwan Ltd. Nespresso Branch. The Company’s registered address is 8F, No. 399, Ruiguang Road, Neihu District, Taipei City, Taiwan. Our tax ID no. is 53547704. Company’s consumer service hotline 0809-001-886 (toll free within the city).

    1.2 In ordering any product from this website, you will be deemed to have read, understood and agreed to comply with these terms and conditions. These terms and conditions are applicable to all products sold on the website of www.nespresso.com. Please read them carefully. We suggest that you print these terms and conditions for future reference. If you refuse to accept these terms and conditions, we regret that we will not be able to provide online selling services (hereinafter the “Services”) to you and we suggest that you purchase products from physical vendors that cooperate with the Company. 

    1.3 In ordering any product from this website, you will be deemed to have warranted and declared that you have the capacity to enter into a binding agreement and that you are at least 20 years old. If you are a minor under 20 years old, your parent (or guardian) should read, understand and agree to all these terms and conditions and agree to your ordering of products from this website before you can be registered as a member, use or continue to use the Services. If you use or continue to use this website to order products of the Company, your parent (guardian) will be deemed to have read, understood and agreed to accept all these terms and conditions. 

    1.4 When you issue a purchase order with your account, you are deemed to have agreed to the specifications and conditions indicated on such purchase order and the purchase order will become effective following the Company’s acceptance. The Company will confirm its acceptance of the purchase order by email and confirm that the contractual relationship between the parties have become effective. The Company will not be able to accept any large-volume purchase by traders or consumer groups. We apologize for the inconvenience. 

    1.5 Before the Company receives full payment from you, the ownership of the products remains with the Company. Please see complete product information on product description page and FAQ page of our website. Our products are covered by product liability insurance. 

    2. Member’s Registration Obligation

    2.1 In order to be able to use the Services, you must be registered as a “Nespresso® Member” and agree to the following:  In registering member information, instructions on the registration form should be followed to provide correct and up-to-date personal information of the member. No one should make a member registration in the name of another person. Each member is allowed no more than one account. No duplicate registration is allowed. Members should keep their personal information up to date and ensure its correctness in order to receive the best services.

    2.2 If any member provides wrong or false information, or fails to provide information as instructed, or has any required information missing, or has duplicate registrations, the Company has the right to suspend or terminate the member account forthwith without prior notice and refuse all or part of the member’s use of the Services. 

    3. Account Security Protection

    3.1 After the Nespresso® member registration procedure is completed, the member will receive a unique password and member account name. It is the member’s responsibility to maintain the confidentiality and security of the password and account name. If the member account name and passpord that are consistent with the log-in information are keyed in in any manner, regardless of whether such key-in is done by the member personally, it will be deemed as a personal act by the member. The member should bear full personal liability for all acts undertaken through the use of such password and account name.  

    3.2 The member agrees to the following:

    • If the member’s password or account name is used by theft or in case of the occurrence of any other security issue, the member will immediately notify the Company’s consumer service hotline 0809-001-886 (toll free within the city). 

    • After the end of each connection, the use of the member account should be ended immediately. 

    • The member’s account name, password and member’s rights are exclusively for the member’s personal use and entitlement and shall not be assigned, transferred to or shared with any other person. 

    • If the member account and password are used by theft, used improperly or upon occurrence of any situation where the Company cannot verify whether the use is the member’s personal use, the Company shall not be liable for any damage caused. 

    • If the Company knows that the member’s account and password are indeed used by another person, it shall immediately suspend the use of such account (including processing any transaction from such account). 

    3.3 Any personal information and other information transmitted to this website shall be subject to the application of the Privacy Terms and Conditions published on this website. 

    4. Price

    4.1 The products sold on this website and shipping are priced in New Taiwan Dollars. The prices are inclusive of business tax. 

    4.2. You will get free delivery service if you meet any of below condition: (1) purchase more than 150 capsules per order (not accumulated quantity); (2) purchase machines; (3) total purchase amount reaches NTD 4,000. Other than above conditions, you have to pay NTD 90 delivery fee.

    PLEASE NOTE: only orders made before 4 p.m. can be processed on the next day. Nespresso® reserves the right to change the product price and shipping fee at any time.

    5. Transaction 

    5.1 Any transaction by any member through the Services shall be performed based on the confirmed product quantity and price mechanism provided by the Company. The member agrees that, when the member uses the Services to order products, before the Company sends a notice confirming that the transaction has become effective, the Company reserves the right not to accept the order or cancel the shipping.  

    5.2 After the member issues an order notice to the Company, the system will automatically send an email to confirm receipt of the notice. If the Company’s system or the delivery logistics company engaged by the Company has any justification, such as a technical issue, that makes normal shipping impossible, the Company will cancel the order or delay the shipping based on the situation. An email will be sent to notify about the change to the transaction. 

    5.3 If the member returns, changes the product, or cancels the purchase order after ordering products through the Services, or in case of any act that the Company deems inappropriate which causes inconvenience or damage to the company’s procedure, the Company may refuse the transaction or permanently cancel the membership based on the situation. In using the Services to perform transactions, the member may exercise its right in accordance with the provisions of the Consumer Protection Act. 

    6. Payment Method 

    6.1 Members can make payment by Visa, MasterCard or JCB credit card. The Company will only send the product ordered by the member after the member makes full payment. If the amount cannot be debited from the credit card designed by the member, or if there is reasonable ground showing that such situation has taken place, the Company has the right to terminate the contractual relationship of the order. The purchase order will not become effective and the Company will send an email to notify the member.  

    6.2 The member may also choose to pay upon delivery. When the product is delivered, the delivery staff cooperating with the Company will immediately receive cash payment from the member. 

    7. Delivery

    7.1 During registration for “Nespresso® Member”, the Company will ask the member to provide a contact and contact telephone number. When a member orders products from this website, the product delivery address will, by default, be the address in Taiwan that is provided by the member during registration. However, the member may also edit the information on the payment selection page and change the delivery address. The member has the responsibility to ensure that the address provided is one to which the product may be sent and received. 

    7.2 Delivery or return of products can only be done by the delivery and logistics company engaged by the Company. Thus the member agrees and authorizes the Company to provide the personal information provided by the member and required for delivery (such as recipient’s name, delivery address and contact telephone) to the delivery and logistics companies as required and for the purpose of the corresponding transaction in order to complete the delivery or return of the corresponding product (or gifts, etc.) 

    7.3 If the member is not in the designated address when the product is delivered, the delivery staff under cooperation with the Company will contact the member by telephone to confirm the address at which the member may receive the product and arrange a time of delivery based on the distance of the updated address. If additional delivery fee is incurred, the member must bear such additional delivery fee. If the delivery of any product fails after three attempts, the product will be returned. If the member still wishes to purchase the product, please issue another order on the website. 

    7.4 Whether the Company accepts a member’s order is dependent on the inventory at the time and the market liquidity. If any product is not available, the Company will announce on the website or send an email for notification. 

    7.5 You will get free delivery service if you meet any of below condition: (1) purchase more than 150 capsules per order (not accumulated quantity); (2) purchase machines; (3) total purchase amount reaches NTD 4,000. Other than above conditions, you have to pay NTD 90 delivery fee.

    7.6 After the purchase order is confirmed and agreed, the Company will arrange shipping for the member immediately, depending on the inventory status and credit card payment status. We offer 2 delivery ways as below:

    • Online standard delivery: Orders made before 4 p.m. can be processed on the next day. Orders made after 4 p.m. can be processed on the day after tomorrow.
    • Specified Delivery Time Slot:

    Morning: 09:00-13:00

    Afternoon: 12:00-18:00

    Evening: 17:00-20:00

    7.7. Delivery to the Outlying Islands of Taiwan: Regions: Taitung County, Ludao Township and Lanyu Township, Penghu County, Kinmen County, Lienchiang County, Pingtung County, Liuqiu Township. For delivery addresses in the outlying islands, delivery time will be 3-7 days. The actual arrival time and delivery-related services depend on delivery location and weather conditions. Speedy delivery shall not apply for these areas, and cash-on-delivery service will be limited depending on delivery area. For details, please contact 24/7 Nespresso Customer Relationship Center 0809 001 886. Delivery to consignees will not be possible if consignee information is incomplete. In case of earthquake and other natural disaster, public works, or system equipment maintenance and so on, shipping time will be postponed depending on the actual situation.

    7.8 In principle, products will be delivered in 2 working days within Taiwan Island. Outside Taiwan Island and in remote areas, the delivery day will depend on the transportation flights, weather conditions, and road conditions. In case of force majeure, the delivery date will be delayed. 

    8. Incomplete Products/Error

    8.1 After receiving the product, please immediately check carefully whether the products are complete. If it is discovered that any product ordered by the member is not delivered in full or if the wrong product is delivered, please notify the Company through the consumer service hotline 0809-001-886 (toll free within the city) within 24 hours. The Company will exchange, send the product or process product return for the member.  

    9. Nespresso® capsules can only be applied to Nespresso® coffee machines

    9.1 Nespresso® capsules can only be applied to Nespresso® coffee machines. It can’t be used to other capsule coffee machine. Although Nespresso® and NESCAFÉ® Dolce Gusto® are produced by Nestle. While these two brands use different capsule systems. Nespresso® specializes in all kinds of expresso coffee. NESCAFÉ® Dolce Gusto® offers a variety of flavored drinks.

    10. Effective Date

    10.1 The effective date of Nespresso® capsule will be 1 year after manufacturing. As a result of foreign imported products, the processing and shipping of goods may take some time. The effective date of capsules provided on official website will be at least 90 days. Nestle is dedicated to offering high quality of foods. The effective date is the best tasting period, so members need not to worry about flavor or quality problems.

    11. Manufacturer and Country of Origin

    11.1 Country of origin is Swiss. Our manufacturer is Nestle Nespresso SA. Address: CH-1007, Lausanne, Switzerland, Tel: +41 217969696. Importers is Nestle Taiwan Co., Ltd. Address: Nestle Taiwan Ltd. Nespresso Branch.8F., No.399, Ruiguang Rd., Neihu Dist., Taipei City 114, Taiwan (R.O.C.)

    12. Principles for Product Return

    12.1 After the product is received, we suggest that the member carefully review the product immediately. If the member is not satisfied with the product for any reason, the product may be returned. The Company provides a 7-day consideration period, starting from the delivery of the product. The product should be in intact original status when returned. Please note that the consideration period is not a trial period. If the product returned is not brand new, such as any coffee machine or milk foaming machine that has been used or coffee capsule that has been opened and used, the Company will not be able to provide product return services. Thus members are asked to please carefully understand the contents and ways of using the products before ordering and after receiving the products. If you have any question about the product, please call the consumer service hotline 0809-001-886. 

    12.2 The relevant voucher that should be attached for product return will be provided to you after you contact the consumer service hotline 0809-001-886 about the product return.

    12.3 In returning the product, please place the product in the original shipping carton together with the accessories, gifts, inner and outer packages, documents and required relevant vouchers, keep the product’s full packaging (return the product to is original status at delivery) and hand it to the deliver person engaged by the Company for product return. Please ask the delivery person for the product voucher and keep it properly. If the product voucher is lost, and if the delivery person does not return the product to the Company, it shall be deemed that the product has not been returned and the Company will not be able to reimburse the price. 

    12.4 If anymember engages in a malicious act of duplicating a large volume of orders, followed by a large volume of returns and exchanges, the Company is entitled to reject product return and may cancel the membership. 

    13. Product Return Procedure

    13.1 When the principles of product return are satisfied, products may be returned. To return a product, you should call the consumer service hotline 0809-001-886 to notify and discuss about the product return within the 7-day consideration period after receipt of the product (starting from delivery of the product). After the Company’s consumer service staff confirms the product return, delivery staff engaged by the Company will take back the returned product within 3 working days. After the Company confirms that the returned product is consistent with the principles for product return and that the quantity of the returned product and the required documents are complete and correct, the product return procedure will be completed within 10 working days. 

    13.2 If the member completes the product return procedure before the product is delivered, the member should please ask the delivery person to return the product directly when it is delivered. Under normal circumstance, the shipping fee for product return or exchange will be borne by the Company. 

    13.3 Please note that the product return service under the same purchase order should be completed in one time in principle. Before handing the product to the deliver staff, please verify carefully whether all products to be returned are included (for detailed items required, please see Principles for Product Return). If the product or any ancillary documents is not complete, the Company will not be able to provide you with complete product return rights. 

    14. Shopping Fund Security

    14.1 Please note that the Company will not telephone you to change the payment method or request re-payment. In case of such telephone call, please call and notify immediately the consumer service hotline 0809-001-886 (toll free within the city).

    15. General Terms and Conditions

    15.1 When some communication ways are subject to law that we need to notice in writing, members agree to and accept the Company (without prejudicing to the legal rights of members) to send e-mail, messages, or mail to the address and other ways to contact members to enable communication between the two sides of the compliance with the law.

  • Nespresso Company Information

    Nestle Taiwan Ltd. Nespresso Branch.
    8F., No.399, Ruiguang Rd., Neihu Dist., Taipei City 114, Taiwan (R.O.C.)
    tax ID no. 53547704