FAQ - Nespresso Online Order & Services

Are there any hidden fees for signing up for the Easyordering service?

There is no cost for creating, modifying and cancelling your EasyOrder. Your recurrent order can be set up via the Nespresso website or mobile application under My Account or via the Nespresso Club at 800 852 3525 (Mon to Sun, 8am to 10pm toll-free).

What are my obligations for signing up for the Easyordering service?

EasyOrdering is a service that allows you to setup automatic and recurring orders for your Nespresso products. There are no contractual obligations for continuing to use the EasyOrder service. You can easily create, modify or cancel any recurrent order through the EasyOrdering service by logging to the website or mobile application under My Account and accessing My EasyOrders.

What are the benefits of signing up for the Easyordering service?

EasyOrdering allows you to receive your favourite Grands Crus and selected accessories at the frequency and address of your choice to prevent you from running out of your favourite Grands Crus and to save you time and effort on placing an order when you need it. You can set up, modify or cancel your EasyOrder on the Nespresso website or mobile application, via the Nespresso Club at 800 852 3525 (Mon to Sun, 8am to 10pm toll-free), or at any Nespresso boutiques.

How will I know when my order will ship?

You will be notified three days prior to the shipment of your following Easyorder via email. If you wish to modify the delivery address, selected items and quantitites as well as delivery and payment information after receiving our email, you can still change this until the day before shipment at midnight (ex: 11:59PM on January 3 for an order shipping on January 4)

How do I modify or cancel my Easyorder?

All information relevant to your EasyOrder such as next scheduled date, delivery address and payment can be found on the website or mobile application after logging in under My Account under My EasyOrders.

What are the shipping fees for an Easyorder?

Enjoy free delivery with minimum $70 spent. Delivery fee of $10.70 applies for all other orders.

Why do I not see Nespresso Your Time delivery method in my EasyOrder setup?

Nespresso Your Time delivery mode is not available for EasyOrder. Please select Evening Delivery where your order will be delivered the next day between 6pm to 9pm.

What is the minimum capsules quantity required for an EasyOrder?

A minimum of 50 capsules is required for EasyOrder, which is the same as a regular order.

Do I benefit from promotional activities by signing up for Easyordering?

All Club Members can benefit from Nespresso Club promotions for which they are eligible. However promotional items are not available for ordering via the EasyOrder service such as gift with purchase with specific quantity of coffee purchased, limited time product discount etc. We recommend you place a separate order to benefit from the promotion. If you are overstocked on your Nespresso coffee, you may then choose to adjust your next shipment date.

Is Limited Edition coffee available via EasyOrder?

Limited Edition coffees are not orderable via EasyOrder as product stock is available in limited quantities. To order a Limited Edition coffee, we recommend you place a separate order. If you are overstocked on your Nespresso coffee, you may then choose to adjust your next shipment date.

I do not see Nespresso machines or all of the Nespresso accessories? How do I order these as part of my service?

The EasyOrdering service is only available for Nespresso Grands Crus coffees as well as frequently used accessories such as sugar and Recycling Bag. We encourage you to place a separate order for Nespresso machines and accessories that are typically ordered in a lower frequency.

What if I do not want my order and it has already shipped. How do I cancel it?

As per Nespresso Terms and Conditions, you are able to refuse the delivery of each package in order to return it to us and receive a credit for the returned items. Please contact the Nespresso Club at 800 852 3525 (Mon to Sun, 8am to 10pm toll-free) for assistance.