Your Nespresso credit is added to your account after your monthly fee is paid. Whether you want to spend it every month, or prefer to save up to order more later, the choice is yours. Credits can be used on any Nespresso product including coffee and accessories.

You may use your credit on Nespresso.com, Nespresso mobile app, and at selected Nespresso Boutiques (ION, Takashimaya, Raffles City, Vivocity) or you can reach us daily between 8am to 10pm via our toll-free hotline at 800 852 3525).

You will receive your credits within 4 days after your plan has been activated. You will receive an email once the credits have been added into your account. After which, your credits will be credited monthly on the date you took up the subscription plan.

When or how you decide to use your credit is up to you. If you don't use it entirely, it gets accumulated in your account. Your credit will be valid for up to 6 months after your subscription ends. Ideal for a short or long break away.

If you cancel within 7 days, you will need to return the machine and any other product bought with Credit (excluding coffee and other consumables) unused and in good condition. You will be entitled to a full refund of SGD 1 (for the machine) + first monthly fee.

Nespresso & You is our new way of caring for you, with a series of benefits and rewards for all our members. Progress through the membership tiers to enjoy more benefits with us, either through your time with us (seniority) OR be accelerated up a tier by reaching the indicated consumption level.

You are automatically enrolled into this program when you make a coffee purchase with your Nespresso account, directly from Nespresso Boutiques, Nespresso.com, Mobile App, or the Call Centre.

There are three membership tiers: Connoisseur, Expert and Ambassador. Once you placed your first coffee order, you’re a CONNOISSEUR. Become an EXPERT after 4 years or purchase between 400 and 900 capsules in a single year. Become an AMBASSADOR, when you’ve spent 9 years with Nespresso or purchase 900 capsules or more in a single year.

Read the full list of entitlements here.

Should you decide that Nespresso subscription is not for you anymore, you can cancel it at any time by calling the Nespresso Customer service at 800 852 3525 (Mon to Sun, 8am to 10pm toll-free) . If you cancel your subscription within 7 days, the cancellation fee is waived. Please contact Nespresso at 800 852 3525 (Mon to Sun, 8am to 10pm toll-free) to request a copy of the cancellation form. You will need to return the machine (excluding coffee and other consumables) unused and in good condition. You will then be entitled to a full refund of SGD 1 (for the machine) + first monthly fee but there will be no refunds for capsules purchased using your Credits during this period.

If you wish to cancel your plan before the end of the term and after 7 days of, you will have to pay the cancellation fee that corresponds to the Plan that you have chosen: SGD 200 for the Vertuo Pop Plan, SGD 200 for the Inissia Plan, SGD 210 for the Essenza Mini & Milk Plan, SGD 270 for the Vertuo Next Plan, SGD 290 for the Citiz Plan, SGD 330 for the Vertuo Next & Milk Plan and SGD 430 for the Atelier Plan. Your Nespresso machine is still yours to keep. Your remaining credits will still be available for you to use to buy Nespresso products for 6 months after the date of cancellation. You will not be entitled to a refund in cash for any monthly fee already paid.

After the 12 months term, your Nespresso Subscription Plan will be automatically renewed (i.e. you continue to pay the Monthly Fee each month), and will continue until you cancel it. To thank you for being a loyal subscriber, Nespresso will offer 10% additional credit on top of your plan when you renew your plan, i.e. if your plan is $38, you will receive $41.80 credits in your account. 2 weeks before the Term ends, you will receive an email reminding you that the Term is coming to an end. To cancel, you will need to contact the Nespresso Customer service at 800 852 3525 (Mon to Sun, 8am to 10pm toll-free).There is no cancellation fee if you cancel after the Term.

After cancellation, the Nespresso machine is yours to keep. The Nespresso Customer service, online, by phone or our Nespresso Boutiques will still be available for you to spend any Nespresso credit you may still have on your account. Nespresso credit expires 6 months after the date of cancellation of your Subscription plan.