save time and never
run out of your
Nespresso grands crus
Nespresso Easy Ordering is a new service that will allow you to set up automatic and recurring orders to receive your Grands Crus at the frequency and date of your choice. Do not miss out anymore on your favourite Nespresso coffee moments and set up your EasyOrder today, with no commitment.START HERE!
Nespresso Easy Ordering
Free delivery conditions
Upon signing up, benefit from free delivery for all your EasyOrders with minimum of 200 coffee capsules, or the value of the EasyOrder exceeds 420 LEI.
automatic & recurring shipment
Receive your order at the frequency and address of your choice. 3 days prior to the shipment of your EasyOrder, you will receive an email with your order details.
modify or cancel it at any time
Modify your recurring order until 4 P.M., before 2 working days of shipment. There is no commitment, you can cancel your order at any time and free of charge.
easy to manage
Create or manage your order 24/7 online under My Account, or by calling our Coffee Specialist at 0800 008 300.
Nespresso Boutiques. Store locator
Easy Ordering work?
- 1. Select your products or easily copy one of your past orders
- 2. Define the frequency, starting date, delivery and payment methods
your order at the frequency selected.
Start by selecting your products
Select one of your past orders in your order history (upon products availability) and click on "Make this order recurrent". You can still add or delete products, as well as modify desired quantities at this step.
Or, within your account, access the menu "EasyOrder - My standing orders" to create a new EasyOrder from scratch. You will be able to select all of your Nespresso Grands Crus, and a selected range of accessories and sweets.
Now define the frequency at which you would like to receive your orders
At this step, you will select a pre-defined frequency and the starting date of your EasyOrder. To help you, Nespresso can suggest a recommended frequency based on the contents of your order.
Then define your delivery address along with the delivery and payment methods.
You can setup your regular delivery address and payment details.
Easy to change according to your needs
Your frequency as well as your next shipment date, delivery address or payment methods can be modified at any time until 4 P.M., before 2 working days of shipment. For instance, during your holidays, you could ship your EasyOrder to your vacation address (if within the same country) or simply postpone it.
Receive your order with no extra effort
Based on your defined frequency, you will receive automatically your order at your desired address.
If you find yourself running out of coffee or with too much stock at home, you can easily adjust your next shipment date. If needed, you can create more than one EasyOrder and simply manage them individually.
Ordering your Nespresso Grands Crus has never been easier!
Start your EasyOrder todayCreate from a past order or Create from scratch
- Are there any hidden fees for signing up for the EasyOrdering service?
There is no cost for creating, modifying and cancelling your EasyOrder. You will however benefit from a free delivery for any recurrent order of minimum 200 capsules or the value of the EasyOrder exceeds 420 LEI.
Your recurrent order can be set up online via the Nespresso website under "My Account/EasyOrder - My standing orders" or via the Nespresso Club at 0800 008 300 Customer Relationship Center, service available from Monday to Friday from 08:30 to 17:00, except the legal holidays.
- What are my obligations for signing up for the EasyOrdering service?
EasyOrdering is there to facilitate the way you order Nespresso products. There are no contractual obligations for continuing to use the EasyOrder service. You can easily create, modify or cancel any recurrent order through the EasyOrdering service by visiting "My Account/EasyOrder - My standing orders".
An exception exists for Nespresso Professional Operating Customers who are bound contractually to a recurrent order.
- What are the benefits of signing up for the EasyOrdering service?
EasyOrdering allows you to receive your favorite Grands Crus, sweets and a limited range of accessories at the frequency and address of your choice to prevent you from running out ot your favourite Grand Crus and to save you time and effort on placing an order when you need it.
You can set up, modify or cancel your EasyOrder over the Nespresso website and mobile applications, over the phone, or in any of our Nespresso boutiques.
- How will I know when my order will ship?
You will be notified three days prior to the shipment of your following EasyOrder via email. If you wish to modify the delivery address, selected items and quantitites as well as delivery and payment information after receiving our email, you can still change this until 4 P.M., before 2 working days of shipment. (ex: 03:59 P.M. on January 3 for an order shipping on January 5)
- How do I modify or cancel my EasyOrder?
All information relevant to your EasyOrder such as next scheduled date, delivery address and payment can be found under "My Account/EasyOrder - My standing orders" upon logging in.
- What are the shipping fees for an EasyOrder?
The package delivery price has a cost of 11 LEI, everywhere in Romania's territory.
You will benefit from a free delivery for any recurrent order of minimum 200 capsules or the value of the EasyOrder exceeds 420 LEI. Free Delivery is not available for the delivery in the area of the Danube Delta if transport by ferry is needed. Our Customer Care Centre will contact you with more details
- Which are the minimum capsules volume to place an order on EasyOrdering?
The minimum order volume is the same as a regular order, being 50 capsules. Free delivery is available for any recurrent order of minimum 200 capsules or the value of the EasyOrder exceeds 420 LEI.
- Do I benefit from promotional activities by signing up for EasyOrdering?
All Club Members can benefit from Nespresso Club promotions for which they are eligible. Please note however that not all promotional items, available for a limited time, are available for ordering via the EasyOrder service.
For those promotions involving Limited Edition products, we recommend placing a separate order to benefit from the promotion. If you are then overstocked on your Nespresso coffee, you may then choose to extend your next shipment date.
- What happens if an items such as the Limited Edition coffees are out of stock?
The remainder of your order will ship if the minimum order amount of 50 capsules per order is respected. Firstly please note that you will only be charged for shipped items.
An order with an out of stock item will ship nonetheless and we will alert you by email of the shipment and the non-shipped items. If a Limited Edition product, you may then want to update your regular EasyOrder to remove this from future orders.
- I did not see Nespresso machines or all of the Nespresso accessories? How do I order these as part of my service?
The EasyOrdering service features the entire range of Nespresso Grands Crus coffees including Limited Edition coffees as well as frequently used accessories such as sugar, paper cups and similar accessories.
We encourage you to place a separate order for Nespresso machines and accessories that are typically ordered in less predicatable frequency.
- What if I do not want my order and it has already shipped. How do I cancel it?
As per Nespresso Terms and Conditions, you are able to refuse the delivery of each package in order to return it to us and receive a credit for the returned items.
Do you have a question? Get answers in the FAQ.
Do not hesitate to contact us by email, we will answer you as soon as possible.
Chat with one of our coffee specialists.
Contact one of our coffee specialists.
On the phone
Toll free number available from Monday to Friday between 08:30 and 17:00
0800 008 300
- By fax 0800 008 400
By mailDivizia Nespresso - Nestlé România SRL
Globalworth Tower, etaj 12
Bd. Barbu Văcărescu 201