FAQ

Are there any hidden fees for signing up for the Easyordering service?

There is no cost for creating, modifying and cancelling your Easyorder. You will however benefit from a free delivery for any recurrent order of 50 capsules or higher. Your recurrent order can be set up via the Nespresso website under My Account/Easyordering or via the Nespresso Club at 800 260 260.

What are my obligations for signing up for the Easyordering service?

"Easyordering is there to facilitate the way you order Nespresso products. There are no contractual obligations for continuing to use the Easyorder service. You can easily create, modify or cancel any recurrent order through the Easyordering service by visiting "My Account/Easyordering".[An exception exists for Nespresso Professional Operating Customers who are bound contractually to a recurrent order] "

What are the benefits of signing up for the Easyordering service?

Easyordering allows you to receive your favorite Grands Crus at the frequency and address of your choice to prevent you from running out out your favorite Grand Crus and to save you time and effort on placing an order when you need it. You can set up, modify or cancel your Easyorder over the Nespresso website and mobile applications or over the phone 800 260 260.

How will I know when my order will ship?

You will be notified three days prior to the shipment of your following Easyorder via email. If you wish to modify the delivery address, selected items and quantitites as well as delivery and payment information after receiving our email, you can still change this until the day before shipment at midnight (ex: 11:59PM on January 3 for an order shipping on January 4)

How do I modify or cancel my Easyorder?

All information relevant to your Easyorder such as next scheduled date, delivery address and payment can be found under "My Account/Easyordering" upon logging in.

What are the shipping fees for an Easyorder?

You will benefit from a free delivery for any recurrent order of 50 capsules or higher.

I don't see some of my usual delivery methods such as Nespresso Your Time or Pick Up Points for my Easyorder set up?

Unfortunately delivery modes such as Nespressso Your Time, offering slot delivery, or Pick Up Points at selected delivery collection points, are not available for Easyordering. Please choose a regular home or work delivery address for delivery within 1 business day.

Which are the minimum capsules volume to place an order on easyordering?

The minimum order volume is the same as a regular order, being 50 capsules. Free delivery is available for any recurrent order of 50 capsules or higher.

I did not see Nespresso machines or all of the Nespresso accessories? How do I order these as part of my service?

The Easyordering service features the entire range of Nespresso Grands Crus coffees (excluding Limited Edition coffees).

What if I do not want my order and it has already shipped. How do I cancel it?

As per Nespresso Terms and Conditions, you are able to refuse the delivery of each package in order to return it to us and receive a credit for the returned items.

I cannot seem to modify the frequency of my Easyordering?

If you have a Nespresso Professional Operating contract, contractual obligations require the regular sending and volume of capsules as agreed in the contract. If you wish to change the frequency or the month of the Next shipment date, please call us on 800 260 260.

I cannot reduce the volume of capsules of my easyordering

If you have a Nespresso Professional Operating contract, contractual obligations require the regular sending and volume of capsules as agreed in the contract. If you wish to change the frequency or the month of the Next shipment date, please call us on 800 260 260.