Easy Order service allows you to re-order and pay your Nespresso capsules, as well as selected accessories, Easyally, based on a defined frequency.

The General Conditions of Sale apply Easyally to any order submitted via Easy Order. In case there is a conflict between the General Conditions of Sale and the conditions under this clause, specifically related to Easy Order, the conditions of this clause prevail.

Payments should be made through the available payment methods, and that Nespresso inform when you place the order. All recurrent orders will be charged on dispatch.

If you make your payment by credit card and we are not able to charge it, Nespresso will place your order on hold and send you a notification informing you that the payment could not be completed. Your order will be shipped after we receive the payment receipt.

Up to 4 days prior to your recurrent Easy Order being shipped by Nespresso, you will be notified to inform and remember about the date of dispatch, the details of your basket, the total price of your recurrent order and if there some product out of stock.

The customer is entitled to cancel the Easy Order subscription, cancel one or more recurrent orders or change the products in the basket, frequency or any customer details at any time and for free.

If the customer cancels a specific order or his Easy Order service until 23h59m before the date of shipment, he can refuse the delivery of the product(s) and, if they were already received, return the goods. If do not return the order, Nespresso will understand that customer did not intend to cancel.

If one of the products included in your recurrent order is currently out of stock, in the notification "your order will be sent shortly," Nespresso will give you this information and will continue to send you your other recurrent orders with the frequency requested, unless the order is cancelled by you.

It will not be charged to the customer any product(s) that are out of stock.

Nespresso reserves the right to modify its prices and delivery charges at any time, applying the new price conditions from the moment the change takes place.

Machine Assistance | Nespresso