Services

To meet your specific business needs, Nespresso offers you a complete range of dedicated services. The expertise of the trained Nespresso Coffee Specialists is always at your disposal.

• Dedicated customer services

  Our Coffee Specialists are always ready to offer personalized advice about our coffees, machines, accessories or services.

• Capsule delivery within 48 hours

  Order your Nespresso capsules over the phone or online and you will receive them within two working days.

• Responsive customer help line

  Nespresso Coffee Specialists are only a phone call away. Whether you need guidance on the correct use of your machine or help with a technical issue, they are there to help.

• Complete machine care

  Nespresso can provide complete on site maintenance to ensure that your Nespresso machines always deliver the best possible coffee.

• Water analysis

  Water is a key part of coffee preparation, we will analyze your water supply, and can provide you with filters to optimize your water quality.

• Technical assistance

  Our technicians can provide technical assistance according to your needs, with a full onsite repair service.

• Loan machines during servicing

  Nespresso guarantees to lend you a substitute machine so you can continue to offer the highest quality coffee while your machine is being serviced.

• Service guarantee

  As a Nespresso customer, you benefit from a standard machine warranty, and a 3 month guarantee on any maintenance work carried out.

• Borrow a machine for special events

  We are happy to loan you an extra machine for special events. Open days, seminars, conferences– whatever the occasion, we will work with you to provide your customers or business partners with the exceptional Nespresso Grand Crus.