You are connected to the Nespresso TW website. If you want to receive your delivery in another country, please follow this link.

Services

To meet your specific business needs, Nespresso offers you a complete range of dedicated services. The expertise of the trained Nespresso Coffee Specialists is always at your disposal.

  • Dedicated customer services

    Our Coffee Specialists are always ready to offer personalised advice about our coffees, machines, accessories or services.

  • Nespresso Express Delivery

    Order your Nespresso capsules over the phone.

    Orders made before 4 p.m. can be delivered on the next day; Orders made after 4 p.m. can be delivered within three working days. 

    Capsule minimum order quantity: 200 capsules(4 boxes). You can enjoy free delivery on the purchase of 300 capsules(6 boxes) or more. Other than above condition, you have to pay NTD 90 delivery fee. If you'd like to order a large quantity of capsules, please contact 24/7 Nespresso Customer Relationship Center 0809 010 682. 

  • Responsive customer help line

    Nespresso Coffee Specialists are only a phone call away. Whether you need guidance on the correct use of your machine or help with a technical issue, they are there to help. Please call Nespresso 24H toll free number at 0809 010 682.

  • Complete machine care

    Nespresso can provide complete on site maintenance to ensure that your Nespresso machines always deliver the best possible coffee.

  • Technical assistance

    Our technicians can provide technical assistance according to your needs, with a full onsite repair service.

  • Loan machines during servicing

    Nespresso guarantees to lend you a substitute machine so you can continue to offer the highest quality coffee while your machine is being serviced.

  • Service guarantee

    As a Nespresso customer, you benefit from a standard machine warranty. Warranty period depends on your contract with Nespresso.

  • Borrow a machine for special events

    We are happy to loan you an extra machine for special events. Open days, seminars, conferences– whatever the occasion, we will work with you to provide your customers or business partners with the exceptional Nespresso Grands Crus. Please call Nespresso 24H toll free number at 0809 010 682 for more information. 

  • Contact us by

  • Phone

    • 0809 010 682
    • 24/7
    • * Freephone
  • Email Send an email
    • Mail  Nespresso Club
  • Fax

    • 0809 007 686
    • 24/7