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A world of services

Benefit from our range of services
designed for professionals

A question about our Business Solutions? Contact us

Order

Coffee Specialists are available 24/7 to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs.

  • 24/7

    An expert available to help you.

Delivery

Order your coffee by phone, and receive your order at the place of your choice.

  • Free Delivery

    Capsule minimum order quantity: 200 capsules(4 boxes). You can enjoy free delivery on the purchase of 300 capsules(6 boxes) or more. Other than above condition, you have to pay NTD 90 delivery fee.*
  • Express Delivery

    Orders made before 4 p.m. can be delivered on the next day; Orders made after 4 p.m. can be delivered within three working days.(No delivery on Sundays.)

*If you'd like to order a large quantity of capsules, please contact 24/7 Nespresso Customer Relationship Center 0809 010 682.

after-sales

A question about your machine? Watch assistance video

Discover the entire Nespresso universe and place your orders easily, 24/7. Our technical specialists are available to help you using your machine, and if needed, to give you an immediate diagnosis over the phone*.

Contact them:

  • *If you'd like to order a large quantity of capsules, please contact 24/7 Nespresso Customer Relationship Center 0809 010 682.
  • machine care

    To ensure your machine makes perfect coffee
  • assistance

    Upon request we provide a complete maintenance service on your machine.
  • warranty

    As a Nespresso customer, you benefit from a standard machine warranty. Warranty period depends on your contract with Nespresso.
  • loan

    substitute machine during servicing

*If you'd like to request assistance, please contact 24/7 Nespresso Customer Relationship Center 0809 010 682.

Recycling

Nespresso commits to become actor of a sustainable coffee economy, from coffee production to capsules recycling.

Since its creation, Nespresso made the choice of aluminium, because it is the ideal material to protect the aromas of its Grands Crus. Moreover, it presents the advantage of being 100% recyclable.

  • sustainability

    Discover the engagements of Nespresso

    Discover
  • recycling

    Discover our solutions to recycle your capsules

    Discover

Other services

Nespresso offers a complete range of dedicated services for you to savor your Grand Cru in the best conditions, even during your events: open days, seminars, conferences...

  • set up

    Installation and demonstration of your new machine*
  • borrow a machine

    we are happy to loan you an extra machine for special events*

*Please contact 24/7 Nespresso Customer Relationship Center 0809 010 682 for more details.