OFFICE MACHINE SUBSCRIPTION by

Frequently asked questions

• Accordion item 0 of 10Can I subscribe for multiple machines?
  Yes, your monthly subscription benefits will be consolidated into one coffee order for multiple machines.
• Accordion item 1 of 10What if my business varies a lot between high and low season?
  You can increase or decrease your capsule order at any time as long as you meet the minimum coffee order for your plan.
• Accordion item 2 of 10How often can I change my monthly coffee variety?
  You can change your coffee varieties at any time by contacting your Nespresso Sales Representative or via our website. Changes will be reflected in your next delivery.
• Accordion item 3 of 10What services are included in the Subscription Plan?
  The services included in your Subscription Plan varies according to the Plan you choose. Contact our sales team to find out more about the different services.
• Accordion item 4 of 10How often do I receive my coffee capsules?
  Your coffee will be automatically delivered every month, on the date you choose when setting up your Subscription.
• Accordion item 5 of 10How will I receive my monthly coffee order?
  Your order will be delivered by our delivery personnel within 2 working days of your order being processed, as per the date of your subscription.
• Accordion item 6 of 10How can I sign up for a subscription plan?
  Submit your details and a Nespresso sales representative will be in touch with you within 2 working days.
• Accordion item 7 of 10How can I cancel my Subscription?
  Subscription plans requires a minimum 3 years contract period. If you wish to cancel your Subscription, please contact your Nespresso Professional Sales Representative directly.
• Accordion item 8 of 10What happens after my 3 years subscription period?
  Your sales representative will reach out to you to share further details before the end of the contract.
• Accordion item 9 of 10Which machines are offered under Subscription?
  The Subscription Plan is available for the Zenius, Momento and Aguila machine range.