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Legal

  • Condition of sales

     1. Applicability of General Conditions of Sale

    1.1 Each order placed with Nestlé Nespresso S.A. or any of its affiliated companies (“Nespresso”) by means of the Internet shall be governed by the present General Conditions of Sale. They shall apply to the exclusion of all other conditions. By placing an order, you acknowledge that you have read, understood and accepted, without reserve, the present General Conditions of Sale.
    1.2 By using this website, you also accept and agree to be bound by our Terms of Use and Internet Privacy Policy.Nespresso invites you to read them carefully before using the services provided on this website.
    1.3 Nespresso reserves the right, at any time, to modify the present General Conditions of Sale by posting a new dated version on this website. By placing an order after Nespresso has posted a new version of its General Conditions of Sale, you agree to be bound by that updated version.

    2. Registration
    2.1 When you register on this website, you must ensure that the mandatory registration information you provide is correct and complete.
    2.2 Please inform Nespresso about changes of address or other modifications by updating your personal details on this website without delay.

    3. Password
    3.1 When registering to use this website, you will be asked to create a password. You must keep this password strictly confidential and not disclose it or share it with anyone.
    3.2 You are fully responsible for the use of your password and any orders placed under it, even without your knowledge.
    3.3 If you know or suspect that someone else knows or has used your password, you should notify Nespressoimmediately.

    4. Orders
    4.1 By placing an order through this website, you make an offer to purchase the products you have selected under these General Conditions of Sale.
    4.2 Orders you place with Nespresso on this website are subject to minimum and maximum quantity limitations.
    4.3 Nespresso offers its products on this website within the limits of its available stocks.

    5. Order Confirmations
    5.1 The order you place on this website will not constitute a binding contract unless and until Nespresso transmits a confirmation by e-mail.
    5.2 Nespresso reserves the discretionary right to refuse orders, notably in relation to creditworthiness or unpaid invoices.
    5.3 The data registered by Nespresso constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.

    6. Prices
    6.1 The prices payable for the items you order are those displayed on this website on the date you place your order, inclusive of VAT, but excluding delivery charges.
    6.2 Delivery charges will be billed at the rates indicated on this website on the date you place your order, calculated notably in function of the size of the order and the delivery method you select.
    6.3 Nespresso reserves the right to modify its prices and delivery charges at any time and to cancel a contract in case of writing, printing or calculation errors.

    7. Customs Duties
    7.1 When ordering products for international delivery to countries other than those where Nespresso originates its shipments, you are the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
    7.2 You may be subject to import duties and taxes that are levied once the merchandise reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

    8. Delivery
    8.1 All orders confirmed by Nespresso will be delivered to the delivery address you specify when placing your order.
    8.2 Nespresso does its utmost to ensure deliveries within two working days after receipt of an order.
    8.3 Deliveries can only be made to the countries specified on this website.

    9. Verification of Merchandise
    9.1 It is your responsibility to verify the quantity and condition of the merchandise upon delivery.
    9.2 In case you observe damage or missing items, you must notify and file claim with the carrier and inform Nespressowithin 7 days after the delivery. Nespresso shall in such a case provide you with identical replacement merchandise.

    10. Returns
    10.1 You have the right to return any merchandise that does not suit you within 14 days after receipt of the order.
    10.2 Nespresso will only accept returns of merchandise in their original condition and packaging accompanied by the invoice.
    10.3 When returns are properly completed, Nespresso shall reimburse the price of the returned merchandise and the invoiced delivery charges within a maximum of 30 days upon reception of the returned merchandise. The return postage will be at your charge.

    11. Payment
    11.1 Invoices are sent after delivery of the merchandise and are fully payable within thirty days.
    11.2 Payment by credit card is immediately due and payable. Your credit card details will be encrypted for security purposes.

    12. Late Payment
    12.1 In the event of late payment, you will be charged interest on the outstanding balance as well as any administrative and legal collection costs.
    12.2 Nespresso reserves the right to refuse any new order until full payment of any overdue balance.

    13. Machine Warranty
    13.1 Machines purchased on this website are guaranteed by the machine manufacturer pursuant to the specific terms and conditions listed in the original product documentation.
    13.2 Please consult your product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your imperative statutory legal rights.

    14. After-Sales Service
    14.1 If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact Nespresso by telephone for advice and assistance.
    14.2 If your machine problem cannot be resolved by telephone, Nespresso proposes a series of advantageous after-sales service options. Please contact Nespresso by telephone for detailed information.

    15. Limitation of Liability
    15.1 The photographs and texts illustrating and describing the products on this website are non-contractual and for information purposes alone. Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on this website.
    15.2 For international deliveries to countries other than those where Nespresso originates its shipments, Nespresso shall have no liability if the products do not comply with the laws and regulations of the country of delivery or in case of electrical or other product incompatibility.
    15.3 Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. IN NO EVENT SHALL Nespresso BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOW BY Nespresso), CAPABLE OF ARISING IN CONNECTION WITH ITS PRODUCTS, THEIR USE, SALE OR THIS WEBSITE.

    16. Force Majeure
    16.1 Nespresso will make every reasonable effort to fulfill its obligations. However, Nespresso cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.
    16.2 In the event of delay, Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

    17. Applicable Law and Forum
    17.1 The present General Conditions of Sale are governed by the law of the country of incorporation of the Nespressocompany that invoices you for the order.
    17.2 The exclusive forum is in the same country as that of the applicable law.

    11/2005
    NESTLE Nespresso LTD.

  • Privacy Policy

    Policy of "NESTLE ROSSIYA ", LLC

    On personal data processing

    1 General provisions

    1.1 Purpose of the document

    The policy of "Nestle Rossiya", LLC on personal data processing (hereinafter – the Policy) is a fundamental local company Act, which regulates the processing of personal data in "Nestle Rossiya", LLC.

    This Policy was developed in accordance with the article 18.1, paragraph 2, part 1 of the Federal Law dated July 27, 2006 No. 152 "Concerning personal data" and is intended to ensure awareness of it among the general public through publication on the website of "Nestle Rossiya", LLC.

    The Policy describes the main categories of personal data processed in "Nestle Rossiya", LLC , the objectives, the methods and the principles of personal data processing, the rights of the subjects of personal data, as well as the list of measures applied by "Nestle Rossiya", LLC in order to ensure the personal data safety while handling them.

    The provisions of this Policy are the basis for the development of local company acts governing the procedures for personal data processing and protection in "Nestle Rossiya", LLC.

    1.2 The scope of application

    This Policy applies to all the procedures of "Nestle Rossiya", LLC, which require processing of personal data both using computer technology, including information and telecommunication networks, and without the use of such means.

    1.3 Basic concepts

    The following concepts are applied in this Policy:

    Confidentiality of personal data – a mandatory requirement for the operator or another person otherwise accessing personal data, which prohibits personal data disclosure to any third parties or their distribution without the consent given by the subject of personal data, unless otherwise is stipulated by the Federal Law.

    Personal data processing – any action (operation) or a set of actions (operations) executed with or without automation means involving any personal data, including collection, recording, systematization, accumulation, storage, amending (updating, modification), retrieval, use, transmission (distribution, provision, accessing), depersonalization, blocking, deleting, destruction of personal data.

    Operator – a public agency, a municipal body, a legal entity or a physical person, which independently or jointly with other persons organizes and (or) carries out personal data processing, and defines the purposes of the personal data processing, composition of the personal data to be processed, actions (operations) committed with personal data.

    Personal data – any information relating directly or indirectly to a specific or identifiable physical person (the subject of personal data).

    The subject of personal data – a physical person possessing the personal data directly or indirectly individualizing him.

    Cross-border transfer of personal data – transmission of personal data to the territory of a foreign state to a foreign state authority, a foreign individual or a foreign legal entity. Employee – an individual, who entered into an employment relationship with "Nestle Rossiya", LLC, on the basis of a labor contract and on other grounds under article 16 of the Labor code of the Russian Federation.

    Company/Employer – Limited liability company "Nestle Rossiya".

    1.4 Adoption and revision

    This Policy comes into effect from the moment of its approval by the General Director of "Nestle Rossiya", LLC and remains in force without limit of time. "Nestle Rossiya", LLC will revise the provisions of this Policy and update them as necessary, but at least once every three years, as well as:

    • in case of amending the regulatory framework, which covers the principles and (or) procedures for personal data processing in "Nestle Rossiya", LLC;
    • in case of creating new or modification of existing procedures for personal data processing.

    2 The purpose of personal data collection and processing

    In order to maintain the business reputation and ensure compliance with the requirements of the Federal law dated 27/07/2006 No. 152-FZ "Concerning personal data" and the regulations adopted in accordance with it, "Nestle Rossiya", LLC being the personal data operator with the relevant rights and obligations, shall ensure the lawfulness of personal data processing, as well as an adequate level of security relating to the personal data being processed.

    The personal data processing in "Nestle Rossiya", LLC shall be carried out on a legitimate and fair basis and limited to the achievement of specific pre-defined and lawful purposes. Only those personal data, which meet the objectives of their processing, are subject to processing. The content and volume of processed personal data shall correspond to the stated objectives of the processing, while redundancy of data under processing is not allowed.

    While processing personal data, "Nestle Rossiya", LLC shall ensure the personal data accuracy, their sufficiency and, where necessary, their relevancy in relation to the personal data processing purposes. "Nestle Rossiya", LLC takes and ensures taking the necessary measures required for deleting or clarifying any incomplete or inaccurate personal data.

    "Nestle Rossiya", LLC, within the framework of its principal activities execution, carries out processing of personal data relating to its employees; relatives of the employees; applicants for vacancies in "Nestle Rossiya", LLC, as well as candidates available in the employee pool; contractors of "Nestle Rossiya", LLC, as well as persons representing contractors of "Nestle Rossiya",LLC; clients and participants of advertising and other events aimed at the promotion of Nestle products, which are organized and (or) conducted by "Nestle Rossiya", LLC; visitors of the "Nestle Rossiya", LLC web sites; health workers receiving information on Nestle products; visitors of "Nestle Rossiya", LLC office, its structural subdivisions (including production, trading subsidiaries and other separate subdivisions of "Nestle Rossiya", LLC).

    The processing of personal data relating to the above mentioned subjects of personal data is carried out by "Nestle Rossiya", LLC for the following purposes:

    • personal data of employees of "Nestle Rossiya", LLC, including the dismissed ones:
      • in order to conclude, support, amend, terminate employment contracts, being the grounds for starting or termination of the employment relationship between the employees and the employer;
      • for the purpose of fulfilling the employer's obligations under local regulations, employment contracts, federal laws and other regulatory legal acts, including HR record keeping and accounting, tax and other reporting mandatory for the employer;
      • for the purpose of supporting workers in terms of training and career development;
      • for concluding, amending, terminating contracts of voluntary medical insurance and life insurance contracts;
      • for ensuring the employees' personal safety, for controlling the quantity and quality of the work performed by the employees, for safekeeping of property.
    • personal data of relatives of "Nestle Rossiya", LLC employees:
      • for ensuring the execution by "Nestle Rossiya", LLC of its obligations under the federal laws (alimony, execution of social payments and aids);
      • for ensuring appropriate insurance compensation upon the insured event occurrence resulting from an accident, when appointing such relatives as the beneficiaries;
      • for concluding, amending, terminating contracts of voluntary medical insurance relating to the employees' relatives;
      • for providing visa and immigration support of foreign employees' family members being highly skilled specialists
    • personal data of applicants for vacancies in "Nestle Rossiya", LLC, as well as candidates available in the employee pool of "Nestle Rossiya",LLC:
      • for CV consideration and selection of candidates for the vacant posts aimed at further employment in "Nestle Rossiya", LLC;
      • for maintaining the personnel pool of "Nestle Rossiya",LLC;
      • for the purpose of obtaining any other information relating to an applicant for a vacant position in "Nestle Rossiya", LLC.
    • personal data relating to the contractors of "Nestle Rossiya",LLC, as well as persons representing the contractors of "Nestle Rossiya", LLC:
      • for concluding, amending, termination of contracts, as well as for fulfilling the obligations under the concluded contracts;
      • for ensuring compliance with and (or) execution of the procedures and actions stipulated by any local regulations and (or) the legislation of the Russian Federation, including the purposes of accounting and tax reporting.
    • personal data of customers, Nestle web-site visitors, participants of advertising and other events aimed at Nestle products promotion, organized and (or) conducted by "Nestle Rossiya", LLC:
      • for the purpose of collecting information about consumers of Nestle products, their opinions regarding Nestle products, in particular – the quality;
      • for distribution of information on the Nestle products;
      • for informing the participants about the Nestle products, as well as on activities carried out and (or) organized by "Nestle Rossiya", LLC;
      • for the purpose of customer service, executing orders, providing responses to client requests.
    • personal data of health workers receiving information on Nestle products – for timely informing medical staff on quality indicators, efficacy and safety, as well as for providing other information on Nestle products;
    • personal data of visitors – for admitting the visitors to the territory of the "Nestle Rossiya", LLC office, its structural subdivisions (including production, trading subsidiaries and other separate subdivisions of "Nestle Rossiya", LLC).

    3 Legal grounds for personal data processing

    Grounds for personal data processing in "Nestle Rossiya", LLC in relation to personal data subjects are as follows:

    • processing of employees' personal data is carried out on the grounds of the employee's written consent to his/her personal data processing, the employment contract, a party to which is the employee, as well as on the basis of the labor, social and pension legislation;
    • processing of personal data relating to dismissed employees shall be carried out according to sub-paragraph 5, p. 3, art. 24 of the Tax Code of the Russian Federation and article 17 of the Federal Law dated 21/11/1996 No. 129-FZ "On accounting", article 62 of the Labour Code of the Russian Federation, as well as in accordance with paragraph 3, art. 3. of the Federal Law dated 22/10/2004 No. 125-FZ "On archives in the Russian Federation";
    • the processing of personal data of employees ' relatives shall be executed as stipulated by the Labor and Tax Codes of the Russian Federation (alimony, making social payments), the unified form No. T-2 approved by the Decree of State Statistics Committee of the Russian Federation dated 05/01/2004 No. 1 " On approving the unified forms of primary accounting documentation for labor related accounting and payments", by the Federal Law dated 25/07/2002 N 115-FZ, "On the legal status of foreign citizens in the Russian Federation" and by the written consent of the employee's relative (voluntary health insurance contracts);
    • the processing of personal data relating to applicants for vacancies in "Nestle Rossiya", LLC shall be carried out on the applicant's initiative for concluding a contract with "Nestle Rossiya", LLC and upon the applicant's written consent to his personal data processing signed when passing a face-to-face interview with "Nestle Rossiya", LLC";
    • the processing of personal data of applicants available in the candidates pool of "Nestle Rossiya", LLC is carried out on the basis of a written consent provided by an applicant included in the employee pool;
    • the personal data processing relating to contractors, persons representing contractors of "Nestle Rossiya", LLC shall be executed on the basis of agreements between the contractors and " Nestle Rossiya", LLC;
    • the processing of personal data relating to customers, visitors of the "Nestle Rossiya",LLC web-site , participants of the advertising and other activities aimed at Nestle products promotion, which are organized and (or) conducted by "Nestle Rossiya", LLC shall be carried out with the consent of the customer/ visitor/participant given when registering on the web-sites of "Nestle Rossiya", LLC, upon the written consent provided by the participant when filling out registration forms in stores;
    • the processing of personal data relating to health workers receiving information on Nestle products shall be executed upon the consent of the health workers.

    4 Volume and categories of processed personal data

    "Nestle Rossiya", LLC carries out processing of the following personal data categories:

    • personal data of employees: surname, name, patronymic, contact details, information about the identification document, date of birth, sex, place of birth, picture, address information, education details, information on foreign languages spoken, information about professional experience, seniority information, information about admission/dismissal/staff appointments, information about the nature of the work, job position related information, information on qualification category, information on the salary, income related information, information about rewards and deductions, information about working time, information about business trips, information about vacations, temporary disability information, bank account details and/or payment card details, data on payments to FTS of Russia and SIF of Russia, to pension funds, pension insurance information, including TIN and personal insurance policy number (SNILS), information about social benefits, citizenship information, information about the taxpayer status, information on a migration card and on work permits, address information, information on the marital status, data on family members, information about conscription, data of the driving license, information on owned real estate property, names of organizations, the head or the founder of which is the subject, information from Federal Bailiff Service;
    • personal data of applicants for the vacant position: surname, name, patronymic; date and place of birth; contact details (e-mail address, mobile phone number); information on the address of registration / address of actual residence / place of stay; information on the identity document (name of the document, series and number, when and by whom issued); information on citizenship; information on marital status, family composition and close relatives (including former ones); information on education (educational level, name of the educational institution and faculty, the period of study, the form of training, speciality, qualifications, requisites of the education certificate, information on additional education, certification); information on work experience and seniority (work places, positions held, work period, length of work, grounds for admission and dismissal); information on the qualification category (rank / class (qualification)); information on foreign language proficiency, degree of command; picture of the Candidate; information about conflict of interest; income information; the results obtained with the help of tests of abilities and questionnaires of Nestle Russia; the name of the organizations, the founder of which the Candidate is; data of the personal questionnaire;
    • personal data of employees' relatives: surname, name, patronymic, date of birth, relationship, identification document information, contact details;
    • personal data of customers, Nestle site visitors, participants of advertising and other activities aimed at the Nestle products promotion, organized and (or) conducted by "Nestle Rossiya", LLC (surname, name, patronymics, registered address, actual residence address, information about the ID document (name, series and number), contact details (e-mail address, phone number), TIN, age);
    • personal data relating to the contractors of "Nestle Rossiya", LLC, as well as persons representing the contractors of "Nestle Rossiya", LLC: surname, name, patronymics, contact details, information on place of work, information about job positions, ID document data.

    "Nestle Rossiya", LLC processes biometric personal data (picture) of employees solely for the purpose of the access control arrangements.

    "Nestle Rossiya", LLC collects data of of the visitors: surname, initials, solely for the purpose of the access control arrangements.

    "Nestle Rossiya", LLC processes cookies. "Nestle Rossiya", LLC receives information in the form of log files, which record website activity and collect statistics data regarding website visitors' preferences. When accessing this website, the user agrees to the cookies processing by "Nestle Rossiya", LLC.

    "Nestle Rossiya", LLC does not carry out processing of personal data concerning racial or ethnic origin, political opinions, religious or philosophical beliefs and intimate life. The personal health related data processing is carried out in case the subject of personal data provides his consent to his data processing, or in other cases expressly stipulated by the effective legislation of the Russian Federation.

    5 The procedure and conditions for the personal data processing

    "Nestle Rossiya", LLC, when collecting personal data, ensures recording, systematization, accumulation, storage, amending (updating, modification) and retrieving personal data using databases available on the territory of the Russian Federation.

    "Nestle Rossiya", LLC, while executing its operations, entrusts the personal data processing to third parties with the consent provided by the subjects of the personal data, unless otherwise is stipulated by the current legislation of the Russian Federation, provided that the person in charge of the personal data processing on behalf of "Nestle Rossiya", LLC strictly complies with the principles and rules regarding personal data processing and security, established by the legislation of the Russian Federation.

    An order for processing personal data shall necessarily define the following:

    • the list of actions with personal data, which will be executed by a person engaged in the personal data processing, whereas the list of actions must not be inconsistent with the purposes and actions declared to the subject of personal data in the contract concluded with the operator, the consent and similar documents;
    • the goals of the processing; whereas the objectives must not be inconsistent with the objectives declared to the subject of the personal data in the contract concluded with the operator, the consent and similar documents;
    • the obligation of such a person to respect the personal data confidentiality and to ensure the personal data security while processing;
    • requirements for the personal data protection (protection requirements applicable to the person undertaking the processing should not exceed the requirements complied with by the operator).

    "Nestle Rossiya", LLC must not post any personal data in public sources without his prior consent.

    "Nestle Rossiya", LLC, in the course of its activities, carries out cross-border transfers of personal data to legal entities located on the territory of foreign states. At the same time, ensuring adequate protection of the rights belonging to the subjects of personal data, as well as security of their personal data in the course of cross-border transfers is a priority for "Nestle Rossiya", LLC, which is implemented in accordance with the legislation of the Russian Federation in the field of personal data protection.

    Cross-border transfers of personal data to the territory of foreign states, which do not provide adequate protection for the rights relating to subjects of personal data, shall be carried out only in cases, when the subject of personal data provides a written consent regarding his personal data cross-border transfers; in case of executing the contract, a party of which is the subject of personal data; as well as in other cases stipulated by the legislation. In order to ensure the adequate protection of personal data, "Nestle Rossiya", LLC conducts assessment of the harm that might be inflicted to the subjects of personal data in the event of their personal data security breach, and also defines the actual security threat in relation to personal data while processing them using personal data information systems.

    To ensure the personal data security while processing them, "Nestle Rossiya", LLC takes necessary and adequate legal, organizational and technical measures for protecting personal data from unauthorized or casual access, destruction, modification, blocking, copying, disclosure, distribution of personal data, as well as from other misconduct in respect of personal data. "Nestle Rossiya", LLC ensures, that all the activities conducted for organizational and technical protection of personal data are carried out on legal grounds, including compliance with the legislation of the Russian Federation regarding personal data processing.

    Management of "Nestle Rossiya", LLC recognizes the importance and the need to ensure the personal data security and encourages constant improvement of the protection system for the personal data processed in the framework of the substantive activities of the company.

    "Nestle Rossiya", LLC has appointed persons responsible for organizing the processing and ensuring personal data security.

    Each new employee of "Nestle Rossiya, LLC", who directly carries out the processing of personal data, shall be familiarized with the requirements stipulated by the legislation of the Russian Federation regarding the processing and security of personal data, with this Policy and other local acts of the company related to the processing and the implementation of the requirements for protection of personal data, and shall be responsible for their observance.

    Storage of personal data is carried out by "Nestle Rossiya", LLC in a form permitting identification of the subject of personal data no longer than required by the purpose of the personal data processing, unless the period of personal data storage is stipulated by the Federal Law, an agreement, a party, beneficiary or guarantor to which is the subject of personal data. Processed personal data shall be destroyed or depersonalized as soon as the processing objectives are reached, or in case there is no further need to achieve these goals, unless otherwise is stipulated by the Federal Law.

    6 Processing queries submitted by subjects of personal data

    To ensure observing the legally established rights of personal data subjects, "Nestle Rossiya", LLC has developed and introduced the procedures for handling applications and requests submitted by subjects of personal data, as well as the procedure for granting information to personal data subjects, which is established by the legislation of the Russian Federation in the field of personal data.

    This procedure ensures observing the following rights of the personal data subject:

    • the right to obtain information regarding the processing of personal data relating to a corresponding subject of personal data, including those containing:
      • confirmation of the actual processing of personal data;
      • the legal grounds and the purpose of the personal data processing;
      • objectives and methods of personal data processing applied in "Nestle Rossiya", LLC;
      • name and location of "Nestle Rossiya", LLC, information about persons (except employees of "Nestle Russia", LLC), who have access to personal data or to whom the personal data may be disclosed on the basis of a contract with "Nestle Rossiya", LLC or based on other requirements of the Federal Law of the Russian Federation dated 27/07/2006 No.152-FZ "Concerning personal data";
      • processed personal data relating to a subject of personal data, the source of their receipt, unless a different procedure for submitting such personal data is stipulated by the Federal Law of the Russian Federation dated 27/07/2006 No. 152-FZ "Concerning personal data";
      • terms of personal data processing, including the timing for their storage;
      • the procedure for the right execution by the subject of personal data under Federal Law of the Russian Federation dated 27/07/2006 No. 152-FZ "Concerning personal data";
      • vinformation on the undertaken or the alleged cross-border transfer of personal data;
      • name or last name, first name, patronymics and address of the person carrying out the processing of personal data on behalf of "Nestle Rossiya", LLC, if the processing is assigned or will be entrusted with such a person;
      • other information stipulated by the Federal Law of the Russian Federation dated 27/07/2006 No. 152-FZ "Concerning personal data" or other requirements of the legislation in the field of personal data;
    • the right to clarification, blocking or destroying of own personal data, if the personal data are incomplete, outdated, inaccurate, or obtained illegally, or are not necessary for the stated purpose of the processing, as well as to take measures for the rights protection, as stipulated by the legislation of the Russian Federation in the field of personal data. Personal data subject request shall contain indication of the number of the basic document verifying the identity of the subject of personal data or of his legal representative, details on the document date of issuance and issuing authority, information confirming the participation of the subject of personal data in relations with "Nestle Rossiya", LLC (contract number, date of the contract conclusion, identification verbal symbol and (or) other information) or information otherwise confirming the fact of the personal data processing by "Nestle Rossiya", LLC, the signature of the subject of personal data or his representative, the date of his application.

    Employees of "Nestle Rossiya", LLC are not entitled to answer questions related to the transfer or disclosure of personal data by phone or fax, as there is no way to verify the identity of the requesting person in such a case.

    The requests of the subjects should be sent by mail to: "Nestle Rossiya", LLC, 115054, Moscow, Paveletskaya sq., 2, bld. 1.

  • Terms of Use

    For Clients and Distributors of Nespresso PROFESSIONAL

    1. Acceptance of the Terms of Use
    1.1. The present terms of use govern the relations among the Swiss corporation Nestlé Nespresso (" Nespresso ") and the users of the services made available on this site to clients and distributors of Nespresso PROFESSIONAL. Each user is subject to the present conditions.
    1.2. By registering and clicking on the icone "I accept ", the user acknowledges that he has read, understood and accepted the present conditions and that he intends to comply with them.
    1.3. In case of non-compliance with the terms of use, Nespresso reserves the right, without any indemnity and without notice, to discontinue and/or refuse access in the future to all or part of the services made available on this site, without prejudice to the different causes of action at law or in contract which it could pursue.

    2. Description of the Services
    2.1. Nespresso is the manufacturer of the Nespresso PROFESSIONAL products, a line centered around an exceptional coffee and intended for enterprises and the liberal professions. Through the present Internet site Nespresso acts as an intermediary and puts distributors and clients of Nespresso PROFESSIONAL into contact with one another.
    2.2. By means of the present site, the Nespresso PROFESSIONAL clients have notably the possibility to request a test placement or to order Nespresso PROFESSIONAL products.
    2.3. Each request for a test placement or order made by means of the present site will be forwarded by Nespresso to the client's distributor. The distributor will acknowledge receipt of the request or the order and will confirm it without delay by addressing an e-mail confirmation directly to the client.
    2.4. Clients of distributors with their own site shall be automatically transferred to that site by Nespresso when they connect initially to the present site.
    2.5. Nespresso is not a party to the test placement or sales contract concluded by means of the present site between the distributor and the client. The role of Nespresso is limited to that of a simple intermediary making available a platform to facilitate the commercial exchanges between clients and distributors of Nespresso PROFESSIONAL. Nespresso can not by consequence be held responsible for the obligations of either the distributor or the client, namely with respect to prices, delivery, invoicing, or payment for the products.

    3. Obligation to Register
    3.1. Registration for the services offered on this site by Nespresso is free of charge and signifies the acceptance of the present terms of use.
    3.2. In order to use the services offered by Nespresso, the user must complete the registration form. The user undertakes to furnish accurate and complete information and to update it as quickly as possible.
    3.3. Once all the registration formalities have been completed, Nespresso will assign a personal password to the user enabling him to access the site and the services which it offers.
    3.4. The password is strictly personal and confidential. The user undertakes not to divulge his password to any other party. The user is responsible, according to the present terms of use and the law, for the acts and schemes of any person using his password, even if without the users knowledge. The user undertakes to report any unauthorized use of his password to Nespresso as quickly as possible.

    4. Test Placements and Sales Conditions
    4.1. The conditions governing a test placement of a Nespresso PROFESSIONAL machine are those applied by and agreed with the distributor.
    4.2. The prices and other sales conditions governing the orders placed by means of the present site are those priorly and freely concluded between the client and the distributor. The fact that the order was placed by means of this site does not in any means modify such sales conditions.
    4.3. Any prices displayed on the present site are communicated only for general purposes of information. The applicable prices for an order placed through this site are those freely and previously fixed between the client and the distributor.
    4.4. Since Nespresso does not intervene in the test placement, the conclusion of the sale, the delivery, the billing, or the payment, it can not in any case be considered as being responsible in case of disagreement, errors, non-performance, or conflicts which could arise between the client and the distributor.

    5. Guaranties
    5.1. You use and navigate on this site at your own risk and peril. You acknowledge and expressly accept the exclusive dispositions hereunder.
    5.2. THE SERVICES AND ALL THAT YOU FIND ON THE PRESENT SITE ARE FURNISHED TO YOU "AS IS", IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.
    5.3. Nespresso DOES NOT GUARANTEE THAT THIS SITE AND THE SERVICES MADE AVAILABLE ON IT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.
    5.4. ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF THIS SITE OR THE SERVICES IT MAKES AVAILABLE ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment by reason of your use of access to or downloading of any material from this site.
    5.5. Any advise or information, be it oral or written, obtained from Nespresso or during the use of the services made available on this site, shall not give rise to any guarantees which are not expressly provided for in the present terms of use.

    6. Limitation of Liability
    6.1. You Recognise and accept that, to the fullest extent permitted by applicable regulations, Nespresso may not be held liable for any direct, indirect, or consequential damages, any injury to reputation ,costs, losses, decrease in turnoveror profits or liabilitis of any nature whatsoever (even if the advent of such damage was known or could have been khnow by Nespresso), capable of arising from the use or on the contrary the imposibility to use the site or the services made available on it.
    6.2. The user accepts to discharge, release, and hold harmless Nespresso, its affiliates, directory, agents and employees from all liability for any damages resulting from the use of its site, regardless of the cause of the damages. Nespresso offers simple technical means to put clients and distributors into contact with one another and can not be held liable for any acts of the users of this site.
    6.3. Without limiting the extent of the other provisions of the present terms of use, the liability of Nespresso, if it were to be established, regardless of the cause or the nature of the action, can not exceed, all damages included, an amount equal to that paid by the user for the services offered by Nespresso on the present site.
    6.4. Without limiting the extent of the other provisions of the present terms of use, Nespresso can not be held liable, be it in tort or in contract, for any damages arising out of a case of force majeure, events outside its control, or acts of third parties or of the victim of the damage. The user acknowledges that events outside the control of Nespresso include breakdowns and technical problems concerning hardware, software, computer programs and the Internet, including but not limited to interruptions, suspensions or termination of service. The user acknowledges that Nespresso can not be held liable for damages related to these problems.

    7. Modification of Services
    Nespresso reserves the right, without indemnity, notice and at any time, to modify or suspend, temporarily or permanently, all or a part of the services made available on the present site. The user acknowledges that Nespresso may not be held responsible for any possible damage in case of a modification or suspension of the services.

    8. Intellectual Property Rights
    8.1. The user acknowledges and agrees that the content of the site and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, computer programs, and designs are the property of Nespresso or its affiliated companies or are used with the authorization of the owners and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property right which exist under applicable law.
    8.2. The user can in no case use the content of this site for any purpose other than private and non-commercial. Any other use, including the reproduction, modification, distribution, transmission or broadcasting of elements of this site, is strictly forbidden. No element of this site can be interpreted as granting a license or a right of use in relation to the marks or any other element present on this site.

    9. Links
    9.1. The present site contains automatic links to the sites of distributors and may contain hypertext links leading to other Internet sites. Nespresso can not be considered as responsible for these sites and declines all responsibility in relation to their content, accuracy or functions.
    9.2. The creation of any hyperlink to the present site is prohibited without the prior written consent of Nespresso.

    10. Miscellaneous
    10.1. The present conditions of use embodies the entire agreement concluded between Nespresso and the user concerning the use of this site and the services made available on it and replaces and annuls any prior agreement between them concerning this subject matter.
    10.2. The fact that Nespresso tolerates a violation by the user of one of the obligations set out in the present terms of use or does not enforce a right attributed to it thereunder shall not be construed as a waiver by it to invoke and enforce its rights.
    10.3. In the event that any provision of the present conditions of use is considered to be illegal by a law or regulation, existing or future, or by a court ruling, then that provision shall be considered as stricken, all other provisions of the terms of use maintaining full force and effect amongst the parties.
    10.4. Nespresso reserves the right to modify the present terms of use. Any modification shall be communicated to the user by means of electronic mail. In case of acceptance by the user of the modifications to the terms of use, the new clauses shall govern all the relations between Nespresso and the user.
    10.5. The headings of the articles of the present terms of use are for convenience alone and shall not alter or modify the terms in any manner.

    11. Applicable Law and Forum
    11.1. The present terms of use as well as the different relations between Nespresso and the users with respect to the site shall be governed by Swiss law.
    11.2. In case of dispute or litigation, the parties accept to submit themselves to the exclusive jurisdiction of the competent court in Lausanne, Switzerland.

  • Company registration

    ООО «Нестле Россия», 115054, г. Москва, Павелецкая пл., д.2, стр.1. Телефон 8-800-200-00-04. ИНН 7705739450, ОГРН 1067746759662.

  • Specifications (Price list)

  • Contact us by

  • Phone

    • 8-800-200-00-39
    • 24/7
    • * Freephone
  • Email Send an email
    • Mail  Nespresso Club
    • ООО «Нестле Россия»
      115054 Россия Москва
      Павелецкая пл., д. 2, стр. 1
  • Fax

    • +7 499 951 4192
    • 24/7