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FAQ

To meet your specific business needs, Nespresso offers you a complete range of dedicated services. The expertise of the trained Nespresso Coffee Specialists is always at your disposal.

  • Dedicated customer services

    Our Coffee Specialists are always ready to offer personalised advice about our coffees, machines, accessories or services.

  • Capsule delivery within 48 hours

    Order your Nespresso capsules over the phone or online and you will receive them within two working days.

  • Responsive customer help line

    Nespresso Coffee Specialists are only a phone call away. Whether you need guidance on the correct use of your machine or help with a technical issue, they are there to help.

  • Complete machine care

    Nespresso can provide complete on site maintenance to ensure that your Nespresso machines always deliver the best possible coffee.

  • Service guarantee

    As a Nespresso customer, you benefit from a standard machine warranty, and a 3 month guarantee on any maintenance work carried out.

  • Borrow a machine for special events

    We are happy to loan you an extra machine for special events. Open days, seminars, conferences– whatever the occasion, we will work with you to provide your customers or business partners with the exceptional Nespresso Grands Crus.

  • Contact us by

  • Phone

    • 8-800-200-00-39
    • 24/7
    • * Freephone
  • Email Send an email
    • Mail  Nespresso Club
    • ООО «Нестле Россия»
      115054 Россия Москва
      Павелецкая пл., д. 2, стр. 1
  • Fax

    • +7 499 951 4192
    • 24/7