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  • Register

Delivery & shipping

Customer service
  • I have not received my order. What should I do ?

    If you have been waiting longer than the agreed delivery time period, please  contact the Nespresso Club on freephone 0800 008 300, and our Coffee Specialists will re-arrange the delivery.

  • I have just placed an order and need to change the delivery address.

    Please contact the Nespresso Club immediately on freephone 0800 008 300 and we will arrange delivery to your alternative address. Please note that this may cause a delay to the delivery of your order.

  • Can I arrange for an order to be sent overseas?

    Nespresso Romania is unable to offer delivery to an address outside of Romania. We recommend that you contact the country's local Nespresso Club to register and place an order.

  • What do I do if I have missed my delivery ?

    Please contact the Nespresso Club on freephone 0800 008 300 and we will arrange a second delivery for the next working day.

  • I will not be home at the time of delivery, what do I do?

    We recommend giving an address where someone can be reached during working hours. Our courier will send you an email message confirming the delivery. This message also allows you to reschedule your delivery if necessary. In the case the delivery was not successful, you will receive a message in your mailbox with different options to plan a second delivery attempt (change date and address). Without any reaction, the courier will redeliver your order automatically the next working day on the same address.

  • Contact us by

  • Phone

    • 0800 008 500
    • Toll free number, available from Monday to Friday between 08:00 and 18:00, except the legal holidays.
    • * Freephone
  • Email Send an email
    • Mail  Nespresso Club
    • Divizia Nespresso - Nestlé România SRL
      Globalworth Tower, etaj 12
      Bd. Barbu Văcărescu nr. 201
      020276, Bucureşti
  • Fax

    • 0800 008 500
    • Toll free number, available from Monday to Friday between 08:00 and 18:00, except the legal holidays.