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Frequently asked questions
For technical problems or questions regarding your Nespresso Professional machine you can call our customer service daily from 07:00 to 22:00 at xx-xx-xx-xx (local call rates apply for calls within Your Country).
Our coffee specialists will be happy to assist you in diagnosing the problem of your machine. In case the issue cannot be resolved over the phone, we will be happy to take and pass on a technical order.
A technician will contact you within one to two working days to make an appointment for a visit on site.
Here you will find an assistance video for every Nespresso Professional machine.
In addition, our coffee specialists will also be happy to assist you on our service number at xx-xx-xx-xx(call fees apply).
Check the mains plug and fuses. In addition, our coffee specialists will be happy to assist you on our service number at xx-xx-xx-xx (call charges apply).
Capsules fall through
If the capsule falls through or is not perforated after inserting, please smooth down the edge of the capsule and try it again.Machine does not start
If the machine does not start, please check if the main cable is connected to the machine. Also check the cable underneath the machine.If these tips don't help you to achieve the desired solution, please call our customer service daily from 07:00 to 22:00 at xx-xx-xx-xx. We will be happy to assist you.
