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Delivery & shipping

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  • I have not received my order. What should I do ?

    If you have been waiting longer than the agreed delivery time period, please  contact the Nespresso Club on freephone 800 260 260, and our Coffee Specialists will re-arrange the delivery.

  • I have just placed an order and need to change the delivery address.

    Please contact the Nespresso Club immediately on freephone 800 260 260 and we will arrange delivery to your alternative address. Please note that this may cause a delay to the delivery of your order.

  • Can I arrange for an order to be sent overseas ?

    Nespresso Portugal is unable to offer delivery to an address outside of the Portugal. We recommend that you contact the country's local Nespresso Club to register and place an order.

  • What do I do if I have missed my delivery ?

    If you miss the delivery you usually receive a message card from our logistic partner DHL which informs you that you can collect the delivery at your next post office.We recommend to indicate a delivery address where you are available during the day (e.g. working place). It is also possible to indicate a "Packstation" or the address of a friend.Please contact the Nespresso Club on freephone 800 260 260 if you have any further questions.

  • I will not be home at the time of delivery, what do I do ?

    If you miss the delivery you usually receive a message card from our logistic partner DHL which informs you that you can collect the delivery at your next post office.We recommend to indicate a delivery address where you are available during the day (e.g. working place). It is also possible to indicate a "Packstation" or the address of a friend.Please contact the Nespresso Club on freephone 800 260 260 if you have any further questions.

  • Contact us by

  • Phone

    • 800 785 785
    • Available from 07h to 24h
  • Email Send an email
    • Mail  Nespresso
    • Nestlé Portugal, Unipessoal, Lda.
      Divisão Nespresso
      Rua Alexandre Herculano, nº8, 2
      2799-554 Linda-a-Velha
      NIPC: 500201307
  • Fax

    • 800 784 784
    • Available from 07h to 24h