This email address and password is recognised as belonging to another Nespresso website. This can be an account on nespresso.com/pro or nespresso.com. To access your existing account, please visit nespresso.com or click on the flag in the top right corner of this page to navigate to a different country version of nespresso.com/pro. To keep your existing account and also have one on the New Zealand Nespresso Professional website, you will need sign up using a different email address. If you would like to register for the New Zealand Nespresso Professional website using this email address, please call us on 0800 466 060.
If you are having difficulty logging into your online account, please try the following:
1. Check you are on the correct website by confirming the flag displayed in the bottom left corner of the screen. If you are a Nespresso Original capsule customer, please visit our Original capsule site.
2. You will need to use the same email address as registered on your Nespresso Professional account - double check the spelling. If you are unsure what email address is currently registered, please contact Nespresso.
3. If your account is not yet setup for online ordering, please click on 'Register' and fill in the relevant fields. If you already have a Nespresso Membership number, please enter this when you register.
4. If your password is incorrect, please use the 'forgotten your password' function. This will send you an email to reset the password for your account. Please allow 30 minutes for it to arrive and check any junk and spam folders as this email can sometimes be diverted there. The link will remain valid for 3 days.
5. If you recently changed your password, your browser may have an old password saved. Try clearing any saved passwords and re-entering your new one.
If you require any further assistance, please contact one of our Coffee Specialists on 0800 466 060 or through our contact form.