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A world of services

capsule

A world of services

Benefit from our range of services
designed for your business

Have a question? Contact us

Order

Coffee Specialists are available 24/7 to advise you on your coffee selection and to ensure
easy ordering and convenient delivery, tailored to your needs.

  • Online

    The easiest way to place an order, 24/7

    Order now
  • Standing Order

    Save time by scheduling recurring orders of your Nespresso coffees

    Learn more
  • Phone

    An expert is available to help you 24/7 on 0800 466 060

    Contact us

Standing Order

Feel at ease with our Standing Order service: you schedule your next orders of Nespresso coffee and we deliver them to you automatically at the frequency of your choice.

  • Automatic shipment: receive your order at the frequency of your choice*
  • No commitment: modify or cancel your standing order at anytime up to the day of shipment*
  • Easy to manage: manage your order 24/7 online or by calling us on 0800 466 060 toll free
  • Free delivery: benefit from free delivery for all your standing orders on orders over 300 capsules**
Learn more

*For customers with Operating Machine(s), specific restrictions are applied to the online modification of the frequency, next shipment date and the amount of capsules for your Standing Order as per your contract. For any further changes, please call us on 0800 466 060 toll free.
**For orders that contain less than 300 capsules there will be a delivery fee of $7.50.

Delivery

Next Day Delivery is available for orders placed prior to 5.00pm (business days only) to be delivered the next business day*.
Free delivery on orders containing a machine or more than 300 capsules.

*Orders on Next Day Delivery placed after 5.00pm on business days or over the weekend (including public holidays) will be delivered within 2 business days. Transit times to rural areas may be longer. Next Day Delivery not available for orders which include a machine.

After-Sales

Our technical specialists are available 24/7 to help you use your machine,
and if needed, to assist with immediate troubleshooting over the phone.

  • Onsite intervention

    Our technicians can provide onsite assistance if your machine requires maintenance*
  • machine loan

    Substitute machine provided during maintenance if required**
  • Phone

    24/7 over the phone troubleshooting on 0800 466 060

    Contact us
  • assistance videos

    Let us guide you through our videos

    Watch the videos

 

*On site assistance for Metropolitan areas only. Rural areas are provided with a loan machine and courier service to and from our repair centre. There may be a cost associated with this service, please contact 0800 466 060 for further information.
**This is subject to the availability of a suitable machine.

Recycling

Nespresso is committed to ensuring sustainability throughout our operations, from coffee production to capsule recycling.

Since its creation, Nespresso made the choice of aluminium,
because it is the ideal material to protect the aromas of its coffee.
Moreover, it presents the advantage of being infinitely recyclable.

  • sustainability

    Discover Nespresso's sustainability program

    Discover
  • recycling

    Discover our solutions to recycle your capsules

    Discover

Other Services

Nespresso offers a complete range of dedicated services for your business to savour your Nespresso Coffee. This includes events such as open days, seminars and conferences.

  • set up

    Installation and demonstration of your new machine
  • borrow a machine

    We are happy to loan you an extra machine for special events*

*There may be a cost associated with this service, please contact 0800 466 060 for further information.

 

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