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Customer Services | Nespresso Professional New Zealand | NesEntity_NZ


A world of services

Benefit from our range of services
designed for your business

Have a question? Contact us


Coffee Specialists are available 24/7 to advise you on your coffee selection and to ensure
easy ordering and convenient delivery, tailored to your needs.

  • Online

    The easiest way to place an order, 24/7

    Order now
  • Phone

    An expert is available to help you 24/7 on 0800 466 060

    Contact us


Order your coffee capsules by phone or online, and receive them within three to four business days.
Free delivery on orders of 300 or more capsules.


Our technical specialists are available 24/7 to help you use your machine,
and if needed, to assist with immediate troubleshooting over the phone.

  • Onsite intervention

    Our technicians can provide onsite assistance if your machine requires maintenance*
  • machine loan

    Substitute machine provided during maintenance if required**
  • Phone

    24/7 over the phone troubleshooting on 0800 466 060

    Contact us
  • assistance videos

    Let us guide you through our videos

    Watch the videos


*On site assistance for Metropolitan areas only. Rural areas are provided with a loan machine and courier service to and from our repair centre. There may be a cost associated with this service, please contact 0800 466 060 for further information.
**This is subject to the availability of a suitable machine.


Nespresso is committed to ensuring sustainability throughout our operations, from coffee production to capsule recycling.

Since its creation, Nespresso made the choice of aluminium,
because it is the ideal material to protect the aromas of its coffee.
Moreover, it presents the advantage of being infinitely recyclable.

  • sustainability

    Discover Nespresso's sustainability program

  • recycling

    Discover our solutions to recycle your capsules


Other Services

Nespresso offers a complete range of dedicated services for your business to savour your Nespresso Coffee. This includes events such as open days, seminars and conferences.

  • set up

    Installation and demonstration of your new machine
  • borrow a machine

    We are happy to loan you an extra machine for special events*

*There may be a cost associated with this service, please contact 0800 466 060 for further information.