General Terms and Conditions – Nespresso for Business Subscription

General

Professional Subscription: the agreement between Nespresso Netherlands B.V. and the Customer for the monthly rental of a Machine and the corresponding minimum monthly Coffee order.
Subscription price: the monthly amount owed by the Customer to Nespresso under the Professional Subscription.
Duration: the minimum contractual duration agreed upon when subscribing to the Professional Subscription, depending on the Coffee Machine(s) selected.
- Zenius: 1, 2 or 3 years
- Momento / Aguila models: 3, 4 or 5 years
Customer: any natural or legal person operating a business with a valid Company Registration number and subscribing to the Professional Subscription.
Coffee machine or Machine: a Nespresso for Business coffee machine including accessories.
Coffee order: the recurring monthly order of coffee associated with the Professional Subscription.
Nespresso or Nespresso for Business: Nespresso Nederland B.V.
Nespresso Service Package: a package including machine service, repairs, maintenance and software updates. It is automatically included and cannot be opted out of.
Product: all Nespresso products, including professional machines, capsules and accessories.

Applicability

These general terms apply to the Professional Subscription. By subscribing, the Customer accepts these conditions.
The General Terms and Conditions Nespresso Coffee Subscription and the General Terms and Conditions B2B of Nespresso Nederland B.V. also apply.
In case of conflict, the General Terms and Conditions Nespresso for Business Subscription prevail.
Nespresso for Business may amend these terms during the contract; changes take effect automatically and will be communicated as soon as possible.

Professional Subscription

The Customer rents one or more Nespresso for Business Machines including the Service Package and purchases a minimum number of capsules monthly:
- Zenius – 150 capsules
- Momento Coffee – 300 capsules
- Momento Coffee & Coffee – 600 capsules
- Momento Milk – 500 capsules
- Aguila 220 – 1000 capsules
- Aguila 440 – 1500 capsules
The Customer pays a fixed monthly fee via direct debit or registered credit card.
The subscription is recorded in a subscription agreement; an overview is available at www.nespresso.com/pro/nl/nl/professional-abonnement.
Nespresso for Business may refuse a subscription for reasons including insufficient creditworthiness, missing registration number or prior termination due to breach.
The subscription starts on the date the Machine(s) are delivered.

Provisions relating to the Machine

The Machine(s) are made available for the full contract duration at the address specified in the agreement.
Machines with a direct water connection are installed once at an agreed location that does not obstruct access.
Such Machines may not be moved without written consent; relocation must be performed by an authorised partner and at the Customer’s cost.
Machines without a direct water connection may be moved at the Customer’s own responsibility; damage caused is not covered by warranty.
Delivery, assembly and configuration are included; electricity and sanitary costs are not.

Provisions relating to the Coffee Order

The Customer must order the minimum number of capsules monthly.
Changes to assortment or quantity may be made via the Customer’s account or customer service.
Changes must be submitted at least 3 working days before delivery.
The monthly purchase requirement is mandatory; non‑compliance may lead to termination.
Nespresso for Business may modify the capsule range; if a chosen variant becomes unavailable, an equivalent alternative will be offered.

Tariffs

The Customer pays the monthly subscription fee for the full duration.
The subscription rate may vary based on capsule type, delivery frequency and accessories.
Each capsule in the subscription receives a 5% discount.
Prices may change during the contract; updated prices apply from the next invoice.
In case of insolvency, Nespresso may suspend deliveries until payment is received.

Ownership of the Machine(s)

The Machine(s) remain the property of Nespresso for Business.
They may only be used at the agreed address; transferring, renting or using as collateral is forbidden.
Only Nespresso for Business capsules may be used.
Damage, theft or loss may be charged to the Customer.
The Customer may change machine type once; upgrades are free, downgrades may incur fees.

Maintenance of the Machine(s)

Nespresso for Business provides technical support and aftercare throughout the contract.
The Customer is responsible for daily cleaning.
The Customer may choose between:
- Effortless — maintenance or replacement within 24 hours (excl. weekends)
- Weekend — maintenance or replacement within 8 hours, any day
If access is not possible at the agreed time, call‑out fees may apply.
Nespresso decides whether repair or replacement is performed.
The Service Package does not cover issues caused by misuse, insufficient cleaning, poor water/electricity supply, fire/water damage, customer repairs, or customer‑requested adjustments.

Duration

After the initial term, the agreement continues for an indefinite period and may be terminated monthly with one month’s notice.
The Customer may pause monthly orders twice per year, not in consecutive months.
If obligations are not met, the agreement may be automatically extended.

Dissolution

For serious or repeated breaches, the agreement may be terminated after a 30‑day written notice period.
If subscription fees are not paid:
- After 60 days: account blocked
- After 90 days: subscription terminated and machine collected
Immediate termination is possible in cases such as fraud, misuse, bankruptcy or non‑payment.
If the Customer terminates early due to force majeure, a buyout fee of 50% of remaining subscription costs applies, plus fixed return fees:
- Zenius – €75
- Momento Coffee (& Coffee) – €125
- Momento Milk – €250
- Aguila – €1000

Consequences of Termination

Liability

Each party is responsible for compliance with applicable laws.
Direct damages may be claimed but liability is limited to the purchase price of the involved product.
No liability for indirect or consequential damages unless caused by intent or gross negligence.
The Customer must treat the Machine(s) with care and follow the user manual.

Transferability

The agreement may not be transferred, in whole or in part, without written consent of Nespresso for Business.