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Our Services | Nespresso Pro | NesEntity_LU

capsule

A world of services

Benefit from our range of services
designed for professionals

A question about our Business Solutions? Contact us

Order

Coffee Specialists are available to advise you on your coffee selection and to ensure
easy ordering and convenient delivery, tailored to your needs.

  • Web

    Discover the entire Nespresso universe and place your orders easily.

    Order now
  • telephone

    An expert available to help you.*

    Contact Us

* Call 8002 30 34 (free)
Monday till Friday 8:00 AM - 7:00 PM.

Nespresso Recurring Order

Feel serenity with our Recurring Order service: you schedule your next orders of coffees and we deliver them automatically at the address and frequency of your choice.

  • Free delivery: upon signing up, benefit from free delivery for +300 capsules per order
  • Automatic shipment: receive your order at the frequency of your choice*
  • No commitment: modify or cancel your Recurring Order at anytime up to the day of shipment*
  • Easy to manage: manage your order 24/7 online or at 8002 30 34.
Discover Recurring Order

* For Customers with Operating Machine(s), as per your contractual conditions, you can create a new Recurring Order, fully modify or cancel an existing one by calling us on 8002 30 34. Specific restrictions are indeed applied to the online modification of the frequency of your Recurring Order, of the month of the next shipment date and on the amount of capsules ordered.

Delivery

Order your coffees by phone or online, and receive them within one working day.
Or select Nespresso Today and receive your order at the time of your choice.

  • free delivery

    Free delivery on online orders of +300 capsules.
  • nespresso tomorrow

    Receive your order within 24 hours.*
  • nespresso Today

    Your delivery at the time of your choice.
  • pick-up points

    Collect your order at one of the 1900 Pick-Up Points in your neighborhood.

     

    Find your Pick-Up Point

* Order before 11:00 PM and you will receive your order the next day. Delivery costs when ordering less than 300 capsule are € 3,90.
Benefit from free delivery when ordering +300 capsules online.

After-Sales

A question about your machine? Contact us

Our technical specialists are available to help you using your machine,
and if needed, to give you an immediate diagnosis over the phone.*

  • assistance videos

    Let us guide you through our videos of our machines.

    Watch the videos
  • machine care

    Once a year, we provide a complete on site maintenance, on demand.**
  • machine assistance

    Our technicians can provide on site assistance within 2 working days.**
  • borrow a machine

    Substitute machine during servicing of your machine.**

 

* Call 8002 30 34 (free) Monday till Friday 8:00 AM - 7:00 PM.
** This service may be charged, please contact your commercial agent for further information.

Recycling

Nespresso commits to become actor of a sustainable coffee economy,
from coffee production to the recycling of capsules.

Since its creation, Nespresso made the choice of aluminium,
because it is the ideal material to protect the aromas of its coffees.
Moreover, it presents the advantage of being 100% recyclable.

  • sustainability

    Discover the engagements of Nespresso.

    Discover
  • recycling

    Discover our solutions to recycle your capsules.

    Discover

Other Services

Nespresso offers a complete range of dedicated services for you to savor your coffee
in the best conditions, even during your events: open days, seminars and conferences.

  • set up

    Installation and demonstration of your new machine.*
  • water analysis

    Provision of filters to optimize your water quality.*
  • borrow a machine

    We are happy to loan you an extra machine for special events.*

* This service may be charged, please contact your commercial agent for further information.