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[FAQ] Delivery & shipping

Contact to Nespresso Club
  • I have not received my order. What should I do ?

    Please contact Nespresso Club (24 hours, 365 days, toll-free) if the delivery period passed and your product was not delivered. The Nespresso Coffee Specialist will reschedule the delivery of your product. 

  • What should I do if the delivery address must be changed after placing an order?

    Please call the Nespresso Club at 080-734-1111 (24 hours, 365 days, toll-free) immediately to change the delivery address. Please notice that a little delay on the delivery may be experienced. 

  • Is overseas shipping possible?

    Products purchased at the Nespresso Korea cannot be shipped overseas. Please subscribe as a member at your local Nespresso Club and place your order. 

  • What do I do if I have missed my delivery ?

    If you call Nespresso Club at 080-734-1111 (24 hours, 365 days, toll-free) a second delivery date will be rescheduled on the following day (based on a business day). 

  • I will not be home at the time of delivery, what do I do ?

    Please inform us of a safe place where the product can be stored or write a message asking for a neighbor to receive it, or contact Nespresso Club at 080-743-111 (24 hours, 365 days, toll-free) and inform us of a place to leave your product. We will ensure the delivery company is given instructions to a safe delivery. 

  • Contact us by

  • Phone

    • 080 734 1113 *
    • +82-2-3277-1398
      (International)
      365Days / 24Hours

      * Toll-free, within Korea
    • * Freephone
  • Email Send an email
    • Mail  Nespresso Club
    • Nestlé© Nespresso S.A.
      네슬레코리아 유한책임회사
      서울시 서대문구 충정로 70
      웨스트게이트타워 16층
  • Fax

    • 080 734 1112 *
    • +82-2-3277-1398
      (International)
      365Days / 24Hours

      * Toll-free, within Korea