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Delivery and Shipping

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  • I have not received my order. What should I do ?

    If you have been waiting longer than the agreed delivery time period, please  contact the Nespresso Club on freephone HK Toll-Free: 800 968 821/Macau Toll-Free: 0800 855
    International: +65 6431 2082, and our Coffee Specialists will re-arrange the delivery.

  • I have just placed an order and need to change the delivery address.

    Please contact the Nespresso Club immediately on freephone HK Toll-Free: 800 968 821/ Macau Toll-Free: 0800 855 
    International: +65 6431 2082 and we will arrange delivery to your alternative address. Please note that this may cause a delay to the delivery of your order.

  • Can I arrange for an order to be sent overseas ?

    Nespresso Hong Kong unable to offer delivery to an address outside of the Hong Kong & Macau. We recommend that you contact the country's local Nespresso Club to register and place an order.

  • What do I do if I have missed my delivery ?

    Please contact the Nespresso Club on freephone HK Toll-Free: 800 968 821/ Macau Toll-Free: 0800 855
    International: +65 6431 2082 and we will arrange a second delivery for the next working day. Please note, if you have somewhere safe on your property that the parcel can be left safely, or with a neighbour, we can make a note of this on your account to avoid delivery delays in the future. Please note that packages are left at your own risk.

  • I will not be home at the time of delivery, what do I do ?

    If you have somewhere safe on your property that the order can be left safely, or with a neighbour, we can arrange for the delivery company to leave your parcel as instructed. Alternatively, if you wish to have your order delivered to a work address, this can also be arranged. Please note, Express Deliveries require a signature and packages are left at your own risk.

  • Contact us by

  • Phone

    • 24/7 toll-free 8101 1183 (Hong Kong)
      0800 940 (Macau)
      +852 3124 3297 (International)
    • 24 hours, 7 days at your service
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    • Mail  Nespresso Club
    • Nespresso Club
      Unit 505, Manhattan Place
      23 Wang Tai Road
      Kowloon Bay, Hong Kong
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    • 24 hours, 7 days at your service