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Legal

  • Terms of Use

    1. Acceptance and change the Terms of Use

    1.1 Your access to and use of the websites ("Sites") of Nestlé Nespresso SA ("Nespresso"), including all Nespresso's affiliated companies are governed by these Terms of Use ("Terms of Use"). By accessing, browsing and using our Sites, you acknowledge that you have read, understood and unconditionally accepted the terms and conditions, which we make from time to time changes.

    1.2 If we decide to change our Terms of Use, we will post a new version on our Websites. We therefore invite you to consult from time to time these Terms of Use to be aware of any changes.

     

    2. Copyright and Intellectual Property

    2.1 The content of our sites, including, but not limited to, text, trademarks, logos, graphics, photographs, videos, sounds, music, layout, designs, know-how, technologies, products and processes are the property of Nespresso or its affiliated companies or are used with permission from the owners and as such are protected by their copyrights, trademarks, patents and other intellectual or industrial property rights which exist under the law.

    2.2 Except as provided in Section 3 below, no part of our sites should be construed as granting any license or right to use any content displayed on these sites.

     

    3. Use of the Websites

    3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing any copyright or other proprietary notices included in the information or other material you download . Any other use, including reproduction, modification, distribution, transmission or distribution of parts of the Sites, in whole or in part and by any means, is expressly prohibited without the prior written consent of Nespresso.

    3.2 Nespresso does not guarantee that your use of any content displayed on its Websites will not infringe rights of third parties.

     

    4. Considered non-confidential information

    4.1 All data and information that may identify you personally that you send via the Internet to our Websites are protected and treated according to our policy of Protection of Personal Data. We invite you to read this Policy carefully before providing us with data and information that can identify you personally.

    4.2 Any other information or material communicated to Nespresso through the Internet, electronic mail or any other means, including dates, questions, comments, suggestions, ideas, graphics, etc.., Will not be treated as confidential or proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how or techniques contained in any communication you send to the Websites for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any use of such information provided by yourself without compensation to you or a third party.

    4.3 By submitting information, you warrant that the material / content submitted your property, it is not defamatory, and that Nespresso's use will not violate any rights of a third party. Nespresso will not need to use the information submitted.

     

    5. Disclaimer of Warranties

    5.1 Without limiting the scope of Article 6 below, any material, information, and everything you find on the site are provided "as is" based on their availability, and without warranty of any kind, express or implied, including, among others, the implied warranties of merchantability or fitness for a particular purpose.

    5.2 Nespresso does not guarantee that its websites or their content to meet your expectations, they will be uninterrupted, timely, secure or error free.

    5.3 All jurisdictions do not allow certain warranty exclusions, it is possible that several of the above exclusions may not apply to you.

    5.4 Any advice or information, obtained from Nespresso oral or written, or during the use of services available on the Sites, does not qualify for any warranty not expressly stated in these Terms of Use.

     

    6. Limitation of Liability

    6.1 You access, use and navigate on our Websites at your own risk.

    6.2 You acknowledge and agree that, to the extent permitted by applicable law, Nespresso, its affiliates or companies that have participated in the creation, production or delivery of the sites can not be held responsible for any direct , indirect, incidental, or compensation for moral damage, costs, losses, declining revenues or profits, or liabilities of any nature whatsoever (even if the implementation of a such damage was known or could be provided by Nespresso), may arise from the use or from an inability to use the sites or their content.

    6.2 Any material downloaded or otherwise obtained during the use of our sites is at your own risk. Nespresso assumes no liability for any damage or viruses that may infect your computer or computer equipment as a result of access to or use of the Sites or downloading of any material from the Sites or for unlawful interventions in computer systems.

    6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no liability of any nature whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.

     

    7. Change of Information

    The contents of our Sites may contain inaccuracies or errors. Nespresso reserves the right at any time and without notice, modify, correct or improvements to such content, but can not be held responsible to do.

     

    8. Availability of products / services

    Our Websites may contain information on worldwide products and services, Nespresso, which will not be available in all locations. A reference to a product or service in its Nespresso sites does not mean it will be available at your location.

     

    9. Connections

    9.1 As a service to our visitors, our Sites may contain links to other Internet sites that are not operated or controlled by Nespresso. Nespresso can not be considered as responsible for these sites and accepts no responsibility for their content, legality, accuracy or functions.

    9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.

     

    10. Cookies

    The user is informed that a cookie may be installed on a computer for statistical purposes.

    A "cookie" is a text file that stores information about your Internet browsing. This file is placed, during a consultation, the server site to the hard drive of the user, can not contain viruses or be executed, it is not active. In addition, you can read it, destroy it or change it. A "cookie" can not be used to retrieve personal data from your hard drive, read your e-mail address or obtain personal information.

    Users can set their browser to inquire about the presence of a cookie. He may refuse the cookie as described at the following address: www.cnil.fr.

     

    11. Miscellaneous

    11.1 These Terms of Use constitute the entire agreement between Nespresso and yourself with regard to access to and use of the Sites and their contents. All other provisions issued by Nespresso and governing its relations with you on a particular service or purchase a product supplement the Terms of Use, if they ENTERED contradiction, priority is given to other provisions.

    11.2 The fact that Nespresso tolerates a violation by yourself to one of the obligations under the Terms of Use, or not to apply any right granted to it by them or by law, in no be construed as a waiver of the right to exercise their rights.

    11.3 In the event that any provision of these Terms of Use is deemed unlawful by a provision of law or regulations, present or future, or a court decision, such provision shall be deemed unwritten, all other provisions of the Terms of Use maintaining between yourself and Nespresso strength.

    Under section 11.4 of the Terms of Use is only indicative and may not alter or modify the terms of any manner whatsoever.

     

    Nestlé Nespresso S.A.

    11/2010

     

  • Privacy Policy

     Nespresso Privacy Notice

     

    SCOPE OF THIS NOTICE

     Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it.

    This Notice explains how your Personal Data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.

    This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

    If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 10).

    This Notice provides important information in the following areas:

    1.      SOURCES OF PERSONAL DATA

    2.      PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

    3.      COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

    4.      USES MADE OF YOUR PERSONAL DATA

    5.      DISCLOSURE OF YOUR PERSONAL DATA

    6.       RETENTION OF PERSONAL DATA

    7.       STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

    8.      ACCESS TO YOUR PERSONAL DATA

    9.      YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

    10.    CHANGES TO OUR NOTICE

    11.    DATA CONTROLLERS & CONTACT

    1. SOURCES OF PERSONAL DATA

    This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

    Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).

    Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.

    E-mail, text and other electronic messages. Electronic communications between you and Nespresso.

    Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).

    Nespresso Boutiques. Stores managed by Nespresso.

    Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

    Points of Sales.  Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.

    Data from other sources. Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).

     

    2.    PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

    Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

    Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

    Account login informationAny information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

    Demographic information & interestsAny information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favorite products, hobbies and interests, and household or lifestyle information.

    Technical information about computer/mobile deviceAny information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

    Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking. You have the right to object to the use of such technologies, for further details please see Section 3.

    Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

    Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

    Third party social network information. This refers to any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.

    Payment and Financial informationAny information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case,  We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

    Calls to CRC. Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

     

     3.    COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

    Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

    Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

    Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

    4.    USES MADE OF YOUR PERSONAL DATA

    The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

    What We use your Personal Data for

    Our reasons

    Our legitimate interests

    Customer serviceWe use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).

    ·        Fulfilling contractual obligations

    ·        Legal obligations

    ·        Our legitimate interests

     

    ·        Improving and developing new products and services

    ·        Being more efficient

     

    Contests, marketing and other promotionsWith your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.

    ·        With your consent (where required)

    ·        Fulfilling contractual obligations

    ·        Our legitimate interests

    ·        Working out which of our products and services may interest you and telling you about them

    ·        Defining types of customers for new products or services

    Third party social networks: We use your Personal Data when you interact with third party social networking features, such as Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.

    ·        With your consent (where required)

    ·        Our legitimate interests

    ·        Working out which of our products and services may interest you and telling you about them

    ·        Defining types of customers for new products or services

    Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.

    Order fulfillment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.

    ·        Fulfilling contractual obligations

    ·        With your consent (where required)

    ·        Legal obligations

    ·        Our legitimate interests

     

    ·        Improving and developing new products and services

    ·        Being more efficient

    ·        Protect our assets and staff

     

    Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, toreconcile those accounts into one single account. We also use your Personal Data to ensure our security.

    Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.

    ·        Legal obligations

    ·        Our legitimate interests

     

    ·        Compliance with legal obligations

    ·        Protect our assets and staff

     

     

    5. DISCLOSURE OF YOUR PERSONAL DATA

    In addition to the Nespresso/Nestlé entities or ad-hoc in-country partners (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share you Personal Data with the following types of third party organisation:

    Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

    Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

    Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

    Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

    6. RETENTION OF YOUR PERSONAL DATA

    In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

    Personal data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws

    7.    DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

    We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.

    People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).

    Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.

    Measures We expect you to takeIt is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/app.

    Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg.  We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Nespresso/Nestlé entities or ad-hoc in-country partners) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses(by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).

    8.    ACCESS TO YOUR PERSONAL DATA

    Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.

    These rights can be exercised by sending Us an e-mail to info@Nespresso.com or writing to the address : Nespresso France SAS Service Données Personnelles 1 boulevard Pasteur 75015 PARIS, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

    Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

    Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies can (i) request deletion, the portability, correction or revision of your Personal Data;  (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

    Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

    Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

    We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.

     

    9.    YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

    We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

    Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 3 above.

    Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

    Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

    10. CHANGES TO OUR NOTICE

    If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

    11. DATA CONTROLLERS & CONTACT

    To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: info@Nespresso.com or writing us to : Nespresso France SAS Service Données Personnelles 1 boulevard Pasteur 75015 PARIS, or call our CRC on 0800 55 52 53.

    You can also contact our Data Protection Officer via email at: info@Nespresso.com

    We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

     

    Data controllers

    Responsible for

    Nestlé Nespresso SA

    Avenue de Rhodanie 40, 1007 Lausanne,

    Switzerland

    All activities

    Nestlé Treasury International S.A.

    7, Rue Nicolas Bové

    L - 1253 Luxembourg

    Website/app related payment card operations.

    Point to note: in certain limited cases, another Nestlé or Nespresso entity might be behind the processing of your payment card details.[1] 

    In addition, all the following Nespresso/Nestlé entities or ad-hoc in-country partners

    Nespresso France S.A.S.

    1, boulevard Pasteur

    75015 Paris

    All activities in France

     


     [1]Please provide their identities

  • Legal

     By accessing this site, you accept, without limitation or qualification, the legal provisions and the following conditions:

    - The Terms of Use of the website
    - The Policy Data Protection
     
    The site www.nespresso.com / pro is the property of:
     
    Nespresso France SAS with a capital of 1 360 000, located at 1 Boulevard Pasteur - 75015 Paris, registered with the RCS Paris n ° 382 597 821,
    VAT: FR 41382597 821.
     
    Phone: 01 72 06 22 22 (cost of a local call from a landline)
    Email: contact@nespresso.com
     
    Publication Director: Jeremie HERRMANN
     
    This site is hosted by NESTLE NESPRESSO SA - Avenue Rhodanie 40, CH 1007 Lausanne - Switzerland
     
    Contact the webmaster: info@nespresso.com
     
    The owner of this website reserves the right to change the content at any time and without notice. It can not be held responsible for the consequences of such changes. Similarly, it reserves the right to discontinue or suspend all or part of the functionality of the site at any time without notice.
  • Terms of sale

     A - GENERAL PROVISIONS

    A-1 Application of these Terms
    A-1.1 These general conditions are applicable only to the professional range Nespresso Business Solutions (machines, consumables and accessories) for businesses and / or their employees.
    A-1.2 The formal signing of the special conditions of the contract including the provision or sale (hereinafter the Agreement) implies full and unconditional acceptance of these terms for all orders placed with Nespresso. The provisions of this Agreement shall prevail over these terms and conditions.
    Any amendment to the Contract shall be subject to an amendment duly signed by the Parties.
    A-1.3 Nespresso reserves the right, in case of technical changes or legal developments that may affect the provisions of these general conditions, change these at any time by publishing a new version that will automatically applicable after it was first posted on the website www.nespresso.com / pro.
    A-2 Terms of Payment and prices
    A-2.1 Unless otherwise stated, invoices are payable within a maximum period of 20 days from the invoice date.
    A-2.2 Nespresso reserves the right to refuse an order or refuse to act in the service contract, especially in case of an unpaid bill or insolvency.
    A-2.3 In accordance with article L441-6 of the Commercial Code, any amount not paid by the due date will result in the payment of interest at the rate of three times the legal interest rate applicable on the date of billing and the payment of a lump sum to cover expenses in the amount of 40 euros, all administrative and legal costs incurred by the recovery included.
    A-2.4 Nespresso shall in no event be liable for any loss or theft of all or part of the cash payments sent by mail.
    A-2.5 The price charged for the goods you order are those in effect at the date of issue of the order, inclusive, excluding shipping taxes. In the event that both options (provision and sale) would be subscribed by the same entity (same name, same address) all the capsules will be charged tariff conditions provision. Nespresso reserves the right to modify these prices at any time by publishing a new version that will apply to any order passed after it was first put online on the site www.nespresso.com / pro.
    A-3 Verification of the goods and right of return of products purchased
    A-3-1 Verification of purchased product: It is your responsibility to check the number and condition of the goods upon receipt and in the event of damaged or missing, to the usual caveats with the carrier and Nespresso accordance with the law within 3 days not including Sundays and holidays.
    Nespresso will then receive in such circumstances identical replacement products or refund you.
    A-3-2 Returns of products purchased: You have 14 days from receipt of the order to return merchandise that does not suit you, without giving any reason. For hygiene and safety will be taken only returned goods in perfect condition, unused, properly protected in their original packaging intact, in their own resale, together with all accessories, instruction manuals and documentation and the corresponding invoice. These conditions are cumulative. Subject to the foregoing, Nespresso will refund the purchase price of the returned goods and the shipping charged. The return postage will be at your expense.
    A-4 Liability
    Responsibility for Nespresso can not be held liable for the consequences of direct damage and some compensation for consequential damages is excluded pursuant to Article 1151 of the Civil Code.
    A five-guarantee data protection
    A-5.1 Nespresso not transfer your personal data to third parties and treated in strict compliance with applicable laws and its privacy policy available at www.nespresso.com / pro.
    A-5.2 In accordance with the Data Protection Act of 6 January 1978, you have a right of access and rectification of personal data by writing to the following address Nespresso dedicated: Nespresso France Service Protection des données personnelles - TSA 71623 – 75901 Paris Cedex 15.
    A-6 Governing Law and Jurisdiction
    Any dispute relating to the execution and / or interpretation of this Agreement and these terms and conditions which are an integral part, is subject to French law. It is made explicit grant of jurisdiction to the Tribunal de Commerce de Paris, exclusive jurisdiction, even in the case of multiple defendants and / or of third parties.
     
    B - SUPPLIES AND ACCESSORIES RELATED PROVISIONS
    B-1 Controls
    B-1.1 You can place your order from monday to saturday from 08h00 to 20h00 :
    - By phone: 
    0805 11 07 11 for Restaurants, Hôtels, Cafés (toll free from a landline)
    0805 10 20 22 for Offices (toll free from a landline)
    - By fax: 0805 October 20 21 (toll free from a landline)
    - By mail: Nespresso France SAS, 1 Boulevard Pasteur – 75015 PARIS
    - Internet: www.nespresso.com / pro
    B-1.2 The minimum order quantity of coffee is 200 capsules 600 capsules box packaging or in packaging tube.
    B-1.3 Nespresso products are offered for sale within the limits of available stocks.
    B-2 Delivery (fees and times)
    B-2.1 Nespresso strives to ensure deliveries in France within two business days of receipt of the order (10 days for AGUILA machines).
    B-2.2 If you request a particular mode of delivery compared to that adopted by Nespresso, the extra you will be charged.
    B-2.3 The delivery charges are those in effect at the date of issue of the order. Unless otherwise indicated, they are at your expense and included separately in the invoice.
     
    B-3 Payment
    For purchases outside your shop, you have the option to pay by bank transfer, at maturity, stating your customer number and invoice number on the bank transfer.
    The bank details Nespresso are:
    NO BANK: 30004
    ACCOUNT NUMBER: 01328 00115086 67 
    NO KEY: 04
    BANK AGENCY: BNP PARIBAS
     
    If paying by direct debit, invoices are payable 30 days from the date of invoice. If paying by direct debit to cash, you get an immediate discount of 2% based on the amount of coffee capsules. Incident payment Nespresso reserves the right to remove this discount.
    B-4 specific provision requirements: minimum consumption threshold
    The customer agrees to buy from Nespresso for each machine the number of capsules provided in the monthly fee and that from the date of initial effect of the Contract (delivery date) until the end of the contractual period.
    In the event of early termination by the customer or consumer below its level of commitment, Nespresso reserves the right to apply to the client the following penalties:
    - Recovery of machinery or setting (s) available and billing fees and logistics corresponding to a package of 100 € per machine (and 1250 € for the AGUILA machines),
    - Payment of compensation equal to the difference between the minimum volume of consumption set by machine and the volume actually purchased by the customer from the initial effective Contract (delivery date) until the end of the contractual period.
    C - PROVISIONS RELATING TO THE MACHINE
    C-1 SPECIFIC PROVISIONS: PROVISION
    C-1.1 Details of the provision of machinery
    a / Nespresso provides the customer, as indicated in the Contract, one (of) machine (s) and any accessories for location and use the delivery address.
    b / (the) machine (s) and any accessories provided are the property of Nespresso and may not be assigned, pledged, or loaned to third sublet. The customer agrees not to modify the location of the items available before obtaining the prior written consent of Nespresso.
    c / The provision of a Nespresso machine is concluded for a period of two years (three years for AGUILA machines) from the date of delivery of the machine. The contract is then automatically renewed for successive periods of one year unless terminated by registered (with AR) letter at least one month before the expiry of the contractual period. A breach of an obligation to the customer, the termination shall take effect immediately and payment penalties calculated in accordance with Section B-4 above.
    The customer may terminate the contract by registered letter with A / R without compensation in case of significant increase in the fee schedule.
    d / The Contract may not be transferred to anyone without the prior written consent of Nespresso.
    C-1.2 Insurance
    The customer shall bear the cost of (the) machine (s) and any accessories available against theft, fire, water damage and electrical damage to a minimum value based on the prices of machines and accessories force on the date of the provision.
    C-2 SPECIFIC PROVISIONS: SALE
    C-2.1 Transfer of property
    Nespresso retains ownership of the goods delivered until full payment of invoices.
    C-2.2 Guarantees
    Nespresso machines are guaranteed by the manufacturer under the terms and conditions contained in the original packaging, but without prejudice to the legal guarantees against hidden defects under sections 1641 and 1648 of the Civil Code.
    C-2.3 Waste Management (WEEE)
    Nespresso customer transfers the responsibility for the removal and processing machines.
    C-3 INSTALLATION AND SERVICE MACHINE
    C-3.1 Installation and Commissioning
    Without prejudice to other provisions, Nespresso provides installation and commissioning of the machine. The installation will be carried out on site by a technician or trade, or by phone with one of our advisors. In all cases, routine maintenance of the machine (including the scaling) and its cleaning is the responsibility of the customer. The responsibility of the customer will be liable for any damage to the machine and / or improper use manual operation.
    C-3.2 Service Contract
    1 - specificity "Last Location": If the customer has purchased the minimum number of capsules provided in the monthly fee, the service contract is free. Otherwise, any technical intervention (scaling or other) will be charged at a fixed price in force.
    2 - Specificity "Sale": Interventions in the service contract within 12 months of signing the contract of sale are included in the sale price of the machine. Beyond 12 months, the service contract is renewed every year by tacit agreement and the rate then in effect unless terminated by registered letter, with a notice period of one (1) month.
    3 - Content of the Service Contract:
    The technical assistance provided under Service Contract may be made either at the request of the client (curative intervention), or on its own initiative Nespresso (preventive action). They are limited annually to 2 single-head machines and 4 for dual-head machines. Interventions in the Service Contract are guaranteed three months. Any further action will be charged at a fixed price in force.
    The client guarantees the permanent free access to the machine to employees and agents of Nespresso for the proper performance of the Contract Service. Otherwise, the service contract will be terminated and any intervention will be charged at a fixed price in force.
    No removal or repair will be made on machines whose date of manufacture exceeds 8 years (information available on the nameplate).
     
    (updated 10/05/2016)
     
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