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Terms and Conditions

  • Terms of Use

    Legal Notice 10/03/2014

    Thank you for visiting this website. We urge you to read this document carefully every time that you access the website to check for any changes and to leave if you do not agree with said changes, as use of this website implies express consent and accepting of this Legal Notice in the published version at the time the user accesses said website.

    This Legal notice is complemented by: (i) any Specific Conditional that may be applied to any or all specific services of the website and which will be understood to have been accepted by the simple use of said services; (ii) Cookies; and (iii) the Privacy Policy.

    Property of the website and definition of terms

    This Legal notice presents the general terms and conditions that govern the access and use of the website (http://www.nespresso.com), belonging to the “Nestlé España, S.A.” company (hereafter “Nestlé”), registered at Avinguda dels Païssos Catalans number 25-51, 08950, Esplugues de Llobregat, Barcelona, registered in Barcelona, in book 760, section 2ª, volume 1308, sheet 231, page 13973, with Tax Identification number A-0805449, telephone number 93 480 51 00, customer service number 902 112 113 and email address info@es.nestle.com.

    The terms “we”, “our”, "Nestlé" and “Nestlé Group" refer to Nestlé S.A. and any of its affiliated companies or entities, as appropriate to the context of Nestlé. “You” refers to any person accessing and/or using this website.

    Website Integrity

    This Website is available freely on an “As Is” and “As Available” basis. We reserve the right to restrict, suspend or terminate without notice access to this website or any feature of this website or any feature or part thereof at any time. We also reserve the right to freely remove any content found therein.

    Our Property Rights on this Website

    All copyright and other intellectual property rights in the design, text, images and other materials on this website are the property of the Nestlé Group and are duly protected.

    You are permitted to browse this website, reproduce texts by way of printing, downloading texts, photographs or videos to a hard drive or for the purpose of distributing it to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices and that the above trademark notice appears. No reproduction of or hyperlink to all or any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website without the prior express written consent of Nestlé.

    All copyright, logos, characters and service marks on this website are property of Société des Produits Nestlé S.A., a part o the Nestlé Group. In no case does the content of this website imply any license or right to use any trademark displayed on the website. The use of such trademarks except as specified under the Terms and Conditions is strictly prohibited and violators will be prosecuted.

    Rights and responsibilities and rights of your content

    Nestlé is under no obligation to publish or use opinions or material submitted, and in the case of accepting said material is free to eliminate it at any time with no prior notice.

    Any content submitted for publication on this website (including images, texts, questions, comments, suggestions or the like) can be used in the terms permitted by the applicable laws, which in some cases means it is possible that we ask you to sign and send us an assignment of rights in order to publish specific content in a non-Internet context.

    By submitting information, you are guaranteeing that you own the content submitted and that you have obtained the consent of any other person or persons who might appear in said content, thereby giving you commercial rights (including, but not limited to, reproduction, distribution, transformation, translation, exhibition, modification and public communications) on the Internet, and that these rights can be sublicensed to Nestlé. By submitting said content you give Nestlé non-exclusive, worldwide commercial copyright for the maximum legal time limit, with the right to use the content on this website or any other website belonging to the Nestlé Group.

    Nestlé España S.A. shall have no liability or responsibility for the consequences that might affect the user, his or her family, friends, or third parties resulting from the voluntary, consented accepting of the exhibition by part of the user of photographs or images and those of their families, including the distribution and exhibition of said images or photographs by Nestlé or third parties, or for the reproduction, including on other websites, blogs, social networks or any other media or digital operating system or not, on line or not, given that the publication of comments, posting photographs, images or text and the distribution thereof by third parties through this website are voluntary and freely given and, in general unsolicited, and are done with the knowledge that each user is the owner of and is responsible for what he or she publishes and that this information is transmitted freely and of his or her own accord. Nestlé will act immediately before any report or suspicion of any intellectual property rights infringement or violation of the privacy of any people who appear involuntarily on the website or against anything that might be considered inappropriate, and will eliminate said material immediately. The publication, exhibition or visualization of photographs, images and text is not a guarantee of confidentiality, nor of the right to privacy given that the user has made a conscious, voluntary choice to publish them, and that they will be accessible to any person who visits the website and it will be understood that the user has provided consent regarding a non-exclusive, transferable license with the possibility of being given out to third parties to be used.

    In addition to the prior warning, no text, graphic, photograph, video, etc. that in general is considered to infringe upon morals, ethics, good taste or decorum should be posted on our website.

    You are prohibited from sending content or doing any act (such as inverse engineering or hacking) which Nestlé Group judges to be inappropriate or which is prohibited by any laws applicable to this website. Nestlé will submit any and all material and evidence which is suspected of failing to comply with the current legislation to the proper authorities and will actively help in the pursuit of the offender, including but not limited to the following:

    • Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) or any other of the legal rights of individuals;

    • Using this website to defame or libel the Nestlé Group, its employees or other individuals or acting in such a way that brings into disrepute the good name of the Nestlé Group;

    • Uploading files that contain viruses that may cause damage to the property of the Nestlé Group or the property of other individuals; and

    • Posting or transmitting to this website any non–authorised material including but not limited to any and all material that we adjudge might cause annoyance or be detrimental to, or is in violation of Nestlé Group or third party´s systems or network security, defamatory, racist, obscene, threatening, pornographic or otherwise unlawful.

    Links to other websites

    It is possible that there are links on the Nestlé Group websites that may take you outside the Nestlé Group network and systems. The links are provided in good faith and the Nestlé Group cannot be held responsible for any subsequent changes in third party websites to which a link is provided. We highly recommend that you make yourself aware of and read carefully the legal and privacy notices of all other websites that you visit.

    Cookies

    The policy of Nestlé Group on the use of cookies is set out in the Cookies Policy document.

    Territorial Limitation

    The material and information related to Nestlé Group appearing on this website is intended for Spain users only. The Nestlé Group makes no representation that the products and the content of this website are available in locations other than Spain.

    Copyright © NESTLÉ ESPAÑA. S.A. 2014.

  • Privacy Policy

    Please read this Privacy Policy (“Policy”) carefully to understand our policies and practices regarding your personal data and how We will treat it. By using a Nespresso website or app, by calling a Nespresso CRC, by ordering in a Nespresso Boutique or by otherwise giving us your Personal Data, you agree to this Policy. If you do not agree to this Policy or otherwise fail to provide necessary Personal Data to us We will indicate to you when this is the case, for example, by making this information clear in our registration forms), (a) you must not use our websites or apps, or become a Nespresso Club Member and (b) We may not be able to provide you with our goods and/or services. This Policy may change from time to time (see Section 10). You will be properly informed through the web, as well as by personalized communications that you must accept, should the update of this Policy imply a change in the conditions chosen by you.

    This Policy provides important information in the following areas:

    1. SOURCES OF PERSONAL DATA
    2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
    3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
    4. USES MADE OF YOUR PERSONAL DATA
    5. DISCLOSURE OF YOUR PERSONAL DATA
    6. RETENTION OF PERSONAL DATA
    7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
    8. ACCESS TO YOUR PERSONAL DATA
    9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
    10. CHANGES TO OUR POLICY
    11. DATA CONTROLLERS &CONTACT

    SCOPE OF THIS POLICY

    This Policy explains how your personal data are collected, used, and disclosed by Nespresso or other entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, “Us”). It also tells you how you can access and update your personal data and make certain choices and information about how your Personal Data are used.

    This Policy covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We may combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

    1.    SOURCES OF PERSONAL DATA

    This Policy applies to Personal Data that We collect from or about you, through the methods described below, without prejudice to each of these channels have a specific legal notice for each processing (see Section 2), from the following sources:

    Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook ("Websites").

    Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.

    E-mail, text and other electronic messages. Electronic communications between you and Nespresso.

    Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).

    Nespresso Boutiques. Physical stores managed by Nespresso.

    Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

    Points of Sales.  Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.

    Data from other sources. Social networks, publicly available information.

    2.    PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

    Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

    Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

    Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password stored in encrypted and in unrecoverable form, and/or security question and answer.

    Demographic information. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. zip code), favorite products, hobbies and interests, and household or lifestyle information.

    Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, in case you have authorized it, and other similar mobile device data.

    Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking services (such as Double Click, Google Analytics, Adobe Dynamic Tag Management and/or Omniture). You have the right to object to the use of such technologies, for further details please see Section 3.

    Consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

    Consumer-generated content. This refers to any content that you create and then share with Us on a social network or by uploading it to one of our Websites or apps, including the use of social network apps such as Facebook. Examples include photos, videos, personal stories, comments or other similar media or content. Where you authorize us, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

    Social network information. This refers to any information that you share publicly on a social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant social network.

    Payment and Financial information. Any information that We need in order to fulfill an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available by Nespresso). In any case,  We handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

    Calls to CRC. Communications with a CRC may be recorded, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes) and, in certain cases, to archive proof of consent for direct marketing and profiling. Where required by law, you will be informed about such recording at the beginning of your call and will have the opportunity to reject the call.

    3.    COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

    Cookies/Similar Technologies. Please see our Cookie Policy to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

    Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

    Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons may include technical information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We may use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

    4.    USES MADE OF YOUR PERSONAL DATA

    The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual. In each case, the duty of information or obtaining consent will be fulfilled through the specific legal notices of each case.

    Customer service. We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).

    Contests, marketing and other promotions. With your consent (where required), We will use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as emails, ads, phone calls,  SMS, and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions may be run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose.

    For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below.For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.

    Social networks: We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy policies of the relevant third party social networks.

    Personalisation (offline and online). With your consent (where required), We will use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; to ensure that content from our Websites/apps is optimised for you and for your computer or device; and (iv) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your personal data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.

    Order management. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of personal information associated with your order and payment information.

    Other general purposes (e.g. internal research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal marketing and demographic studies and measuring the effectiveness of advertising campaigns. We reserve the right, should you have various Club Member accounts opened in your very person, to reconcile those accounts into one single account, complying with the principle of data quality and data minimization. We also use your Personal Data to ensure our security, in compliance with different standards that may be applicable to us.

    Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired by, or merged with, another company, We shall share your Personal Data with any of our legal successors. We may also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.

    5.    DISCLOSURE OF YOUR PERSONAL DATA

    In addition to entities mentioned in the data controllers & contact section (see Section 11), We share your Personal Data with the following types of third party organisation:

    Service providers. These are external companies that We use to help Us run our business (e.g. order fulfillment, payment processing, fraud detection and identity verification, debt collection, website operation, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

    Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

    Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes.

    Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

    6.    RETENTION OF YOUR PERSONAL DATA

    In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

    Personal Data used to provide you with a personalized experience (see Section 4 above for details) will be kept according to the duration permitted by applicable laws.

    7.    DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

    We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as social networks.

    People who can access your Personal Data. Your Personal Data will be processed by our authorised staff, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our coffee specialists in charge of customer care matters will have access to your customer record).

    Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your personal information, We cannot guarantee the security of the data during transmission through our Websites/apps.

    Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We may provide you in our Website/app.

    Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above may require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. Where permitted by law, by accepting the terms of this Policy, you agree to such transferring, transmission, storing and/or processing. You also agree that such activities may take place to or in third countries offering a lower level of protection than your country of residence. In any case, reasonable security measures shall be established so that such transfer is done in accordance with the provisions of the law.

    8.    ACCESS TO YOUR PERSONAL DATA

    Access to Personal Data. Where provided by law, you and/or your legal representatives have the right to access, review and request a physical or electronic copy of information held about you. You may also have the right to request information on the origin of your Personal Data.

    These rights can be exercised by sending Us an e-mail to datos.personales@nespresso-sp.com, writing to us at AV/ Vía Augusta, 71-73, 08174, Sant Cugat del Vallés or by calling Us (900 259 259), attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request shall be rejected.

    Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

    Modification and Deletion of Personal Data. Where provided by law, you, successors, and/ or your legal representatives may (i) request deletion, correction or revision of your Personal Data;  (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

    Please note that, in certain circumstances, We may not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. Certain applicable laws may allow Us to retain some of your Personal Data to satisfy the corresponding legal obligations.

    Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

    Notwithstanding this, you can also exercise your rights by sending Us an e-mail to datos.personales@nespresso-sp.com, writing to us at AV/ Vía Augusta, 71-73, 08174, Sant Cugat del Vallés or by calling Us (900 259 259) attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

    Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws, and always with prior information, and / or, where appropriate, obtaining consent.

    9.    YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

    We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

    Cookies/Similar Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being used. Please see Section 3 above.

    Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile indicating it to us by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you may still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important announcements.

    Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

    10. CHANGES TO OUR POLICY

    If We change this Policy, We will update it. We reserve the right to make changes to our practices and this Policy at any time, please check back frequently to see any updates or changes to our Policy, as well as timely inform when the conditions of the service are modified.

    11. DATA CONTROLLERS & CONTACT

    To ask questions or make comments on this Policy and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: datos.personales@nespresso-sp.com, writing to us at AV/ Vía Augusta, 71-73, 08174, Sant Cugat del Vallés or by calling Us (900 259 259).

    We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

     

    Data controllers

    Responsible for

    Nestlé Nespresso SA (Nestlé Nespresso Ltd)

    Avenue de Rhodanie 40, 1007 Lausanne,

    Switzerland

    VAT CHE-116.281.710 TVA

    All activities

    Distribuidores Automáticos de Bebidas y Alimentos, SAU (hereafter DABA) 

    Av. Vía Augusta, 71-73, 08174 St. Cugat del Vallés  

    NIF A59408492

    All activities

     

    Effective: 2017

  • Cookies

    This cookie notice applies to all Nespresso websites and mobile applications (“Nespresso Platform”).

    1. 1. What are cookies?

    Cookies are text files that are placed on your computer by websites that you visit. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. They are used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

    We use the term "cookies" throughout this notice to also cover all similar tracking technologies, such as web beacons SDK, log files, pixel tags.

    1. 2. What types of cookies are used on Nespresso Platforms?

    We use the following types of cookies on Nespresso Platforms:

    Cookie categories Lifespan
    a) Required cookies

    These cookies are required to enable core functionality and must be accepted for some Nespresso Platforms to work. They can be used for authentication, security or localisation purposes. Without these cookies, services you have asked for, like adding items to your shopping basket, cannot be provided. If you disable these cookies certain parts of the Nespresso Platform will not function for you, for example, adding items to your basket, proceeding to checkout.

    As long as necessary
    b) Functional and performance cookies

    These cookies help us improve or optimise the experience we provide. They allow us to measure Nespresso Platform usage and improve its performance. These cookies help us understand how visitors interact with Nespresso Platforms and we use this information to improve the user experience and performance of Nespresso Platforms.

    90 days
    c) Advertising cookies

    These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as to help measure the effectiveness of an advertising campaign. They remember the websites you visit and that information is shared with other parties such as advertisers. We may share this information with other parties, including our partners.

    90 days
    d) Social media cookies

    These cookies are used when you share information using a social media sharing button on a Nespresso Platform. The social network will record that you have done this. This information may be linked to targeting/advertising activities.

    90 days
    1. 3. Manage your cookie consent preferences

    You may access and change your cookie preferences at any time.

    1. 4. Notice Update

    We reserve the right to make any changes and corrections to this Notice. Please refer to this page from time to time to review these and new additional information. We will place updates on Nespresso Platforms.

    1. 5. Privacy Policy

    For further information about how your data is used (including controller details), please see our Privacy Notice.

    This Cookie Notice was last updated May 2019.

  • Contact us by

  • Phone

    • 900 11 00 20
    • (free call)
      From Monday to Sunday, 7am to 22pm.
    • * Freephone
  • Email Send an email
    • Mail  Nespresso Club
      • Nespresso Professional
      • Avinguda Via Augusta 71-73
      • 08174 SANT CUGAT DEL VALLÈS
      • (BARCELONA)
  • Fax

    • 900 11 00 21
    • (free call)
      From Monday to Sunday, 7am to 22pm.