Nespresso

Contact us : Business solutions : 0800 026 34 66 - Fax : 0800 026 34 00

Services for professionals

To complete our consumer product line, Nespresso Business Solutions offer a full range of services dedicated to the business world. From offices to airplanes, hotels to fine dining, Nespresso Professional Sales Representatives and Coffee Specialists from our Customer Relationship Centre will gladly guide you through your choices.

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Tailor-made services

Nespresso Professional proposes customized solutions to fit your business needs.

Below is a sample of our services:

  • Free machine and coffee trials
  • Machine installation and on-site user training
  • Various contract types : sales, leasing, operating, rental, loan
  • Variable payment solutions
  • Machine loan for special events
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Global assistance from our Coffee Specialists and Technical Experts

Nespresso Sales Representatives and Coffee Specialists are on call to help at any time:

  • Place an order of your favourite Grands Crus
  • Check your order delivery status
  • Answer all questions about your contract
  • Advice on machine maintenance such as descaling
  • Remote assistance for technical queries*

*Our Machine Specialists can assist you with general maintenance or specific technical queries. Nespresso Professional After-Sales Service is open from Monday to Friday, 9am-6pm, to answer all your questions.

The Nespresso Professional After-Sale commitment includes:

  • Service guarantee: benefit from a standard machine warranty and an additional three-month guarantee on any maintenance work.
  • Complete machine care: we provide complete on-site maintenance to ensure that your Nespresso machines always deliver the best coffee in cup.
  • Technical assistance: our technicians can provide technical assistance with a full onsite repair service*.
  • Machine loan during services: Nespresso Professional will lend you a replacement machine while yours is being serviced.

Proactive care with NesLink technology

Our professional machines are equipped with technology that enables your machines to communicate with our Customer Relationship Centers. The benefit of this service is that we can proactively address technical needs within your machine park and carry out a diagnosis, remotely.

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Contact Us from Monday to Friday between 08:00 and 18:00

Our Coffee Specialists located in our Customer Relationship Centers are on hand 24/7 to help with any queries or take your order. Alternatively, you can order and ask questions via the Nespresso Professional website.

  • Website: nespresso.com/pro (one-click order, tracking, FAQ and more)
  • Phone: 0800 026 34 66*
  • By post:

    Nespresso Club
    Business Solutions
    Postfach 19 01 61
    40111 Düsseldorf

  • Fax : 0800 026 34 00*

*(Toll free number from a fixed line)

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Capsules delivered in 48 hours

  • Order your Nespresso Professional Grands Crus by phone or via our website and receive them within two working days.
  • Select the "Nespresso YourTime" option and receive capsules within a two-hour time slot on the day of your choice.
  • You can also collect your order from a nearby pick-up point of your choice*.
  • Or you can also benefit from our automatic monthly capsules replenishment service.

*List of pick-up points / Find your nearest pick-up point

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Ecolaboration

We support the development of schemes to retrieve and recycle Nespresso Professional capsules. In Germany for instance, professionals can recycle their capsules through the Grüner Punkt system. In other countries we are developing customized capsule collection solutions for our key business customers. After enjoying their Nespresso professional Grands Crus, customers simply drop their used capsules in dedicated containers that are regularly collected by our partners for recycling.

NESPRESSO BUSINESS SOLUTIONS BENEFITS

All our services

Machines
Designed for high volume of consumption

Customised Solutions
Nespresso can tailor a specific system

High quality coffee
Discover our 11 Grands Crus

Reliable service
and after sales for machine maintenance and supplies

Positive Image
through attention paid to details and quality at every level