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A world of services

Benefit from our range of services
designed for professionals

A question about our Business Solutions? Contact us

Order

Coffee Specialists are available 24/7 to advise you on your coffee selection and to ensure
easy ordering and convenient delivery, tailored to your needs.

  • Web

    Discover the entire Nespresso universe and place your orders easily, 24/7.

    Order now
  • Standing Order

    Save time by scheduling reccurring orders of your Nespresso Grands Crus.

    Scroll to learn more
  • 24/7

    An expert available to help you: 0800 026 34 66
    (free number).

    Contact Us

 

Standing Order

Feel serenity with our Standing Order service: you schedule your next orders of Nespresso Grands Crus and we deliver them automatically at the address and frequency of your choice.

  • Free delivery: upon signing up, benefit from free delivery for + 300 capsules per order.
  • Automatic shipment: receive your order at the frequency of your choice.
  • Easy to manage: manage your order at 0800 026 34 66 (toll-free).

Delivery

Order your Grands Crus by phone or online, and receive them within two working days*.

  • Delivery

    Free delivery from 300 capsules ordered, within two working days.*
  • nespresso yourtime

    Your delivery at the time of your choice**
  • pickup points

    Choose your delivery to a Deutsche Post packing station.

*Free delivery from 300 capsules ordered on www.nespresso.com/pro. Orders by phone, fax and postal free delivery with +500 capsules.

**Express delivery on appointment. Delivery on a 2 hours timeslot.

After-Sales

A question about your machine?
Contact us

Our technical specialists are available to help you using your machine,
and if needed, to give you an immediate diagnosis over the phone*.

  • assistance videos

    Let us guide you through our videos.

    Watch the videos
  • machine care

    Once a year, we provide a complete on site maintenance, on demand.**
  • 48h intervention

    Our technicians can provide on site assistance within one working day.**
  • machine loan

    Substitute machine during servicing.**

 

*Free number: 0800 026 34 66.
**Those services may be charged, please contact your commercial agent for further information.

Recycling

As a company, sustainability is our way of doing business. We embed our best practice sustainability principles throughout the value chain, from the coffee cherry to the recycling of capsules.

Aluminum is the best suitable material available today to protect the aromas of our Grands Crus and it can be recycled infinitely.

The used Nespresso capsules can easily be disposed of in the recycling bin and by this transferred to the recycling process (Duales System).

After reprocessing the secondary aluminum can be used in various new products, like bicycles and engine blocks.

  • sustainability

    Discover the engagements of Nespresso

    Discover
  • recycling

    Discover our solutions to recycle your capsules

    Discover

Other Services

Nespresso offers a complete range of dedicated services for you to savor your Grand Cru
in the best conditions, even during your events: open days, seminars, conferences...

  • set up

    Installation and demonstration of your new machine.*
  • water analysis

    Provision of filters to optimize your water quality.*
  • borrow a machine

    We are happy to loan you an extra machine for special events.*

*Those services may be charged, please contact your commercial agent for further information. Free number: 0800 026 34 66.