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Terms and conditions

  • Terms of Use

    1 Acceptance and Modification of the Terms of Use
    1.1 Your access to and your use of the Website (“Website”) of Nestlé Česko s.r.o. Division Nespresso  (“Nespresso”), which includes Nespresso’s affiliates, are governed by these terms of use (“Terms of Use”). By accessing, browsing and using our Website you confirm that you have read, understood and accepted, without reserve, these Terms of Use, as modified by us from time to time.
    1.2 If we decide to modify our Terms of Use, we will post a new updated version on our Website. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with all changes.

    2 Copyright and Intellectual Property
    2.1 The content of our Website, including but not limited to, texts, trademarks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and production and organizational processes, is the property of Nespresso or its affiliates or is used with the authorisation of its owners, and therefore is protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable laws.
    2.2 Except as provided in Section 3 of these Terms, nothing contained on our Website can be interpreted or construed as granting you a license or a right to use any content of our Website.

    3 Use of the Website
    3.1 You may download, display or print the content of our Website solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any informative or other material you download. Any other use, including reproduction, modification, distribution, transmission, or broadcast of the content of the Website, in whole or in part and by any means, is strictly prohibited without prior written consent of Nespresso.
    3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Website will not infringe any third-party rights.

    4 Information Deemed Non-Confidential
    4.1 Any personal details and information that you may send over the Internet to our Website are protected and processed according to our Privacy Policy (link). Nespresso invites you to read the Privacy Policy carefully before providing us with any personal details and information.
    4.2 Any other information or material communicated to Nespresso over the Internet, by electronic mail or otherwise, including data, enquiries, comments, suggestions, ideas, graphics, and the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcasting and posting. Specifically, Nespresso has a right to use any ideas, concepts, know-how, or techniques contained in any communication you send to its Website for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using the information. Such use establishes no right to compensation for those providing the information or anyone else.
    4.3 By uploading information you warrant and represent that you own the material/content, that it is not defamatory, and that Nespresso’s use of it will not violate any third-party rights. Nespresso is under no obligation to use information it receives.

    5 Disclaimer of Warranties
    5.1 Without prejudice to section 6 of these Terms, any information and materials accessible on the Website are supplied to you ‘as is’, and without any warranty whatsoever, express or implied, including, inter alia, the implied warranty of merchantability, or fitness for any particular purpose.
    5.2 Nespresso does not guarantee that the content of its Website meets its users’ expectations and its Website will be in permanent operation and be up to date and secure, and the information is accurate.
    5.3 Since some jurisdictions may not allow certain limitations of warranties, some of these exclusions may not apply to you.
    5.4 No advice or information, oral or written, obtained from Nespresso or through the use of services made available on the Website, will give rise to any guarantee which is not expressly set out in these Terms of Use.

    6 Limitation of Liability
    6.1 You access, use, browse and navigate on our Website at your own risk and peril.
    6.2 You recognise and accept that, to the fullest extent permitted by the applicable regulations, neither Nespresso, its affiliates, nor any other party involved in creating, producing or delivering the Website, will be held liable for any direct, indirect or consequential damage, damage to reputation, costs, losses, decreases in turnover or profits or liabilities of any nature whatsoever (even if the advent of such damage was known or could have been known by Nespresso), resulting from your access to or use of, or, on the contrary, your inability to use the Website or its content.
    6.3 All materials which are downloaded or obtained in any other manner during the use of our Website are obtained at your own risk and peril. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property resulting from your access to, use or downloading of any material from its Website or from an illegal intrusion or intervention in the IT systems.
    6.4 Nespresso reserves the right to suspend or discontinue some or all of the functionality of its Website. Nespresso assumes no responsibility or liability whatsoever for any interruption or discontinuance of some or all functionality of its Website resulting from commissions or omissions on the part of Nespresso or a third party.

    7 Change of Information
    The content of our Website may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to the content at any time without prior notice but does not assume responsibility for doing so.

    8 Availability of Products / Services
    Our Website may contain information on Nespresso’s worldwide products and services, not all of which are available at every location. A reference to a Nespresso product or service on the Website does not imply that the product or service is or will be available at your location.

    9 Links
    9.1 As a service for our visitors, our Website may contain hypertext links leading to other Websites that are not operated or controlled by Nespresso. Nespresso will not be held liable for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
    9.2 The creation of any hyperlink to our Website is prohibited without prior written consent of Nespresso.

    10 Miscellaneous
    10.1 These Terms of Use constitute the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Website and its content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, will supplement these Terms of Use; in the event of an inconsistency between them, the other terms or conditions will prevail over these Terms of Use.
    10.2 The fact that Nespresso tolerates your violation of one of the obligations set out in these Terms of Use, or does not assert one of its rights under these Terms or under the law will not be construed as its relinquishment of the right to invoke and assert its rights.
    10.3 In the event that any provision of these Terms of Use is deemed to be illegal under a law or regulation, existing or future, or under a court ruling, then the provision will be considered inapplicable, and all other provisions of these Terms of Use will remain in full force and effect.
    10.4 The headings of the sections of these Terms of Use are only used for convenience and do not alter or modify these Terms in any manner.

    Nestlé Česko s.r.o. Division Nespresso. All rights reserved.

  • Privacy Policy

    Nestlé will never provide your data to other companies who want to use these for direct marketing efforts, unless you have given us an explicit permission to do so.

    In strictly limited framework, we provide required personal data to our service providers, which are (among others) responsible for the delivery of your ordered goods. These service providers have committed by treaty to preserve the confidentiality of your data to the same extent as Nestlé does.

    See more on Privacy Notice on


    Consent to the processing of Personal Data
    1) Nestlé Česko s.r.o., with its registered office at Mezi Vodami 2035/31, 143 20 Praha 4 – Modřany, company registration number 457 99 504, entered in the Commercial Register maintained by the Prague Municipal Court, Section C, File 10481 (the “Company”) sells certain Nespresso products (the “Products”) through its Website at Registration on the Website and ordering of Products necessitate Customers’ Personal Data.

    2) Handling and processing Personal Data:

    a) By marking the consent field and sending a message the Customer expresses his/her explicit and voluntary consent within the meaning of Act No. 101/2000 Coll., on the Protection of Personal Data, amending certain laws (“PPD Act”) and Act No. 133/2000 Coll., on Population Records and Personal Identification Numbers, so that his/her Personal Data, namely first name and surname, postal address, telephone number and email address (“Personal Data”) are processed by the Company for purposes of (i) making supplies, (ii) ascertaining the Customer’s satisfaction with services, (iii) conducting trade and service surveys, (iv) other marketing, advertising and research purposes, (v) creating Customer database, (vi) keeping statistics. The Customer grants the company his/her consent for using his/her Personal Data for these purposes.

    b) Personal Data may only be made accessible to Nespresso S.A. which processes Personal Data for the Company. Personal Data will not be made accessible to other persons without the Customer’s knowledge and express consent unless the obligation to provide the Customer’s Personal Data is statutory. The provision of Personal Data is voluntary. Personal Data will only be processed for the purposes outlined above and in a manner that does not prejudice the Customer. The Customer gives his/her consent for the processing of his/her Personal Data for the duration of his/her membership in the Nespresso Club. The Customer may withhold the consent at any time in writing by a letter addressed to the Company’s head office.

    c) The Customer has a right of access to Personal Data and a right to protection of Personal Data under Section 11 of the PPD Act. Under Section 12 of the PPD Act the Customer has a right to information about processing of Personal Data and the Company is obliged to deliver the information to the Customer without undue delay. At the same time, the Customer has under Section 21 of the PPD Act a right if he/she finds or believes that the Company processes his/her Personal Data in a manner at variance with the protection of private life or at variance with the law to demand that the Company take remedial measures and has a right to contact the Office for Personal Data Protection.

    d) The Customer gives to the Company his/her consent to send him/her information, news and commercial features concerning the Company’s products and services using electronic mail and the Customer’s postal address.

  • Conditions of Sale

    1 General Sales Terms
    1.1 Each order placed with Nestlé Česko s.r.o., with its registered office at Mezi Vodami 2035/31, 143 20 Praha 4 – Modřany, company registration number: 457 99 504, entered in the Commercial Register maintained by the Prague Municipal Court, Section C, File 10481, division Nespresso (the “Company”) over the Internet and subsequent contractual relations are governed by these General Sales Terms and the legislation in force. The General Sales Terms (“GST”) take precedence over other sales terms.
    1.2 Nespresso
     reserves the right, at any time, to modify these General Sales Terms by posting their updated version on this Website.

    2 Registration
    2.1 When registering all the mandatory registration information must be correct and complete.
    2.2 The Customer undertakes to report to the Company without delay a change of address or other changes by updating his/her Personal Data on this Website.

    2.3 Before registration the Customer must be aware of the following facts available on the e-shop Website with the name – designation …… The Customer must be aware of: (i) designation of product or service and description of their main characteristics, (ii) price of product or service or its calculation, including all taxes and charges, (iii) payment method and delivery or fulfilment method, (iv) delivery costs, and if the costs cannot be calculated in advance, information that they can be charged for additionally, (v) information about rights ensuing from a faulty performance and warranty rights and further conditions for the exercise of these rights which are part of these GST.

    3 Password
    3.1 When registering to use this Website the Customer will be asked to create a password. The Customer must keep the password strictly confidential and not disclose it or share it with anyone.
    3.2 The Customer is fully responsible for the use of the password and any orders placed under it, even without the Customer’s knowledge.
    3.3 If the Customer knows or suspects that someone else knows or has used his/her password, the Customer is obliged to immediately notify the Company.

    4 Orders
    4.1 Before placing an order by e-mail through this Website the Customer may verify and change the input data placed in the order.
    4.2 By placing orders through this website the Customer undertakes to purchase the selected products in keeping with these GST.
    4.3 Orders placed through this website are subject to minimum and maximum quantity limitations. The minimum quantity is 50 capsules a month and the maximum is 1,500 capsules a month.

    4.5 The Customer notes that the quantity of products is limited by the available stocks. If the available stocks do not allow a supply ordered products, this is not a reason for the Customer’s making of any claim against the Company.

    5 Order Confirmation
    5.1 An order placed on this website is binding when it is sent.
    5.2 The Company has a discretionary right to refuse orders if ordered products are out of stock, are no longer in production, or if an order contravenes Section 4.3 of these GST.
    5.3 The data received by the Company constitute full proof of the order and the entire transaction. The data registered in the payment system constitute full proof of the financial transaction.

    6 Prices
    6.1 The prices payable for the items on order are those displayed on this Website as of the date when the order is placed. The prices include VAT but exclude delivery charges.
    6.2 Delivery charges are billed at the rates indicated on this Website as of the date when an order is placed. They depend on the extent of the order and the selected delivery method.
    7 Customs Duties
    7.1 If products are ordered for international delivery to countries outside the Czech Republic the Customer is the importer and the Customer is therefore obliged to comply with all laws and regulations in force in the country to which the goods are to be delivered, and pay taxes or charges, if any, without entitlement to their refund by the Company.

    7.2 Customs policies vary widely from country to country, so the Customer should contact his/her local customs office for further information.

    8 Deliveries
    8.1 All orders confirmed by the Company will be delivered to the delivery address specified when the order is placed.
    8.2 The Company will make every effort to ensure that deliveries are made within two working days after receipt of an order.
    8.3 Deliveries can only be made to the countries listed on this Website.

    9 Checking of Merchandise
    9.1 The Customer is responsible for checking the quantity and condition of the merchandise upon delivery.
    9.2 The Customer is obliged to check visually the consignment on delivery and if it is visibly damaged, refuse the consignment, draw up a record of the reason for non-acceptance with the driver and send a copy of the record (photo) to the sender within three days.

    9.3 If the Customer accepts a consignment which is not visibly damaged and then finds that the merchandise is damaged or items are missing, the Customer must report accordingly to the Company without undue delay. The Customer’s right are governed by the general provisions of the Civil Code, specifically Section 2090 and Section 2566.

    9.4 Consumer rights under special provisions are not affected by this.

    10 Returns
    10.1 If the Customer is not satisfied with the received merchandise, he/she has a right to return the merchandise within fourteen days after receipt of the ordered merchandise.
    10.2 The Company will only accept returns of merchandise in their original condition accompanied by a tax invoice and if possible, in the original packaging. With regard to food, the original packaging is a precondition for resolving a complaint.
    10.3 As soon as returns are duly completed, the Company will refund to the Customer the price of the returned merchandise. The Customer will bear the costs of the returned merchandise if the merchandise cannot be returned by post. If the Customer chooses other than the cheapest method of delivery of the merchandise offered by the Company, the Company will refund to the Customer the merchandise delivery charges in an amount equal to the cheapest offered method of delivery of the merchandise.

    11 Payments
    11.1 The Customer pays the price of delivered merchandise on its acceptance. Payments with invoices can be made if conditions stipulated by the Company are satisfied. The Customer can find out about the conditions from the Company and having satisfied them, the Customer will be permitted to use this payment method.
    11.2 Payments by credit card are immediately due and payable. Your credit card details will be encrypted for security reasons.

    12 Late Payments
    12.1 In the event of a late payment the Customer will be charged interest on the outstanding balance as well as administrative and legal costs.
    12.2 The Company reserves the right to refuse a new order until full payment of any overdue balance.

    13 Machine Warranty
    13.1 Machines purchased on this Website come with a warranty from the machine manufacturer pursuant to the terms in the original product documentation.
    13.2 You will obtain the manufacturer’s detailed warranty information in the warranty policy which is without prejudice to any of the Customer’s legal rights.

    13.3 If a faulty performance constitutes a fundamental breach of contract, the Customer has a right to:

     a) have the defect remedied by delivery of a new faultless product or delivery of a missing product,

     b) have the product repaired,

     c) a reasonable reduction in the purchase price, or

     d) cancel the contract.

    13.4 The Customer will notify the seller which right he/she has chosen when reporting the defect or after reporting the defect without undue delay. The Customer may not change the choice without the seller’s permission; this does not apply if the purchaser demands repair of a defect that proves to be irreparable. If the seller does not repair the defect by a reasonable deadline, or if the seller informs the purchaser that it will not repair the defects, the purchaser may demand a reasonable reduction in the purchase price instead of repair of the defect or cancel the contract.

    13.5 If the Customer does not elect a right, the Customer has a right according to Section 2107.

    13.6 If a faulty performance does not constitute a fundamental breach of contract, the Customer has a right to repair of the effect or a reasonable reduction in the purchase price.

     13.7 If the Customer does not exercise the right to reduction of the purchase price, the Company may supply what is missing or remedy the legal defect. The Company may remedy other defects at its discretion by repairing the product or delivery of a new product; the choice must not cause the purchaser unreasonable expenses.

    13.8 If the Company does not repair a product in time or refuses to repair it, the Customer may demand a reduction in the purchase price or cancel the contract. The Customer may not change the choice without the Company’s permission.

    14 After-Sales Service
    14.1 If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact the Company by telephone for advice and assistance.
    14.2 If your machine problem cannot be resolved over the telephone, the Company proposes a series of advantageous after-sales service options. Please contact the Company by telephone for detailed information.

    15 Limitation of Liability
    15.1 The photographs and texts illustrating and describing the products on this Website are non-contractual and for information purposes alone. The Company will not be held liable in case of errors or omissions in the photographs or texts displayed on this Website.
    15.2 For international deliveries to countries other than those where the Company ships, the Company will not be held liable if the products do not comply with the laws and regulations of the country of delivery, or in case of electrical or other product incompatibility.
    15.3 Without limiting the scope of these General Sales Terms, no complaint of any kind (irrespective of whether the merchandise is delivered or not delivered) will be greater in amount than the purchase price of the products for which a complaint is registered.

    16 Force Majeure
    16.1 The Company will make every effort to fulfil its obligations. However, the Company will not be held liable for delays or non-delivery caused by circumstances beyond its control. Such circumstances include strikes, wars, natural catastrophes, and situations that make impracticable the production, transportation or delivery of products.
    16.2 In the event of a delay non-delivery caused by force majeure, the Company undertakes to meet its obligations as soon as reasonably possible, and it reserves the right to distribute any remaining merchandise among Customers in a fair and reasonable manner.

    17 Governing Law and Jurisdiction

    17.1 These General Sales Terms are governed by Czech law.
    17.2 Exclusive jurisdiction for resolving disputes is exercised by Czech courts of law.


    Nestlé Česko s.r.o.

  • Company Registration

    Nestlé Česko s.r.o.

    Divize Nespresso

    Mezi Vodami 2035/31

    143 20 Praha 4 - Modřany

    Company registration number: 457 99 504

    Tax registration number: CZ45799504


  • About Cookies on Nespresso site

    This cookie notice applies to all Nespresso websites and mobile applications (“Nespresso Platform”).


    1. What are cookies?
      Cookies are text files that are placed on your computer by websites that you visit. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. They are used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
      We use the term "cookies" throughout this notice to also cover all similar tracking technologies, such as web beacons SDK, log files, pixel tags.
    2. What types of cookies are used on Nespresso Platforms?
      We use the following types of cookies on Nespresso Platforms:
      1. Required cookies
        These cookies are required to enable core functionality and must be accepted for some Nespresso Platforms to work. They can be used for authentication, security or localisation purposes. Without these cookies, services you have asked for, like adding items to your shopping basket, cannot be provided. If you disable these cookies certain parts of the Nespresso Platform will not function for you, for example, adding items to your basket, proceeding to checkout.
        Lifespan: As long as necessary
      2. Functional and performance cookies
        These cookies help us improve or optimise the experience we provide. They allow us to measure Nespresso Platform usage and improve performance. These cookies help us understand how visitors interact with Nespresso Platforms and we use this information to improve the user experience and performance of Nespresso Platforms.
        Lifespan: 90 days
      3. Advertising cookies
        These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. They remember the websites you visit and that information is shared with other parties such as advertisers. We may share this information with other parties, including our partners.
        Lifespan: 90 days
      4. Social media cookies
        These cookies are used when you share information using a social media sharing button on a Nespresso Platform. The social network will record that you have done this. This information may be linked to targeting/advertising activities.
        Lifespan: 90 days
    3. Manage your cookie consent preferences
      You may access and change your cookie preferences at any time.
    4. Notice Update
      We reserve the right to make any changes and corrections to this Notice. Please refer to this page from time to time to review these and new additional information. We will place updates on Nespresso Platforms and, where appropriate, we will notify of any changes by email.
    5. Privacy Policy
      For further information about how your data is used (including controller details), please see our Privacy Policy.


    This Cookie Notice was last updated 5 December 2018.

  • Contact us by

  • Phone

    • (6 - 22)
      800 26 70 70
    • * Freephone
  • Email Send an email
    • Mail  Nespresso Club
    • Nestlé Česko, s.r.o., divize Nespresso
    • Mezi Vodami 31
    • Praha 4
    • 14320
  • Fax

    • 224800454