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Delivery & shipping

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  • I have not received my order. What should I do ?

    If you have been waiting longer than the agreed delivery time period, please  contact the Nespresso Club on freephone 800 COFFEE (26 33 33), and our Coffee Specialists will re-arrange the delivery.
  • I have just placed an order and need to change the delivery address.

    Please contact the Nespresso Club immediately on freephone 800 COFFEE (26 33 33) and we will arrange delivery to your alternative address. Please note that this may cause a delay to the delivery of your order.
  • Can I arrange for an order to be sent overseas ?

    Nespresso Czech republic unable to offer delivery to an address outside of the Czech republic. We recommend that you contact the country's local Nespresso Club to register and place an order.

  • Delivery price

    Delivered by DPD - 99 Kč

    Delivered by DPD with recycling - 99 Kč

    Evening delivery - 99 Kč

    Evening delivery with recycling - 99 Kč

    Pick up Point (Czech post) - 99 Kč

    Boutique Pick up - Free

     

     

  • What do I do if I have missed my delivery ?

    Please contact the Nespresso Club on freephone 800 COFFEE (26 33 33) and we will arrange a second delivery for the next working day. Please note, if you have somewhere safe on your property that the parcel can be left safely, or with a neighbour, we can make a note of this on your account to avoid delivery delays in the future. Please note that packages are left at your own risk.

  • I will not be home at the time of delivery, what do I do ?

    If you have somewhere safe on your property that the order can be left safely, or with a neighbour, we can arrange for the delivery company to leave your parcel as instructed. Alternatively, if you wish to have your order delivered to a work address, this can also be arranged. Please note, Express Deliveries require a signature and packages are left at your own risk.

  • Contact us by

  • Phone

    • (6 - 22)
      800 26 70 70
    • * Freephone
  • Email Send an email
    • Mail  Nespresso Club
    • Nestlé Česko, s.r.o., divize Nespresso
    • Mezi Vodami 31
    • Praha 4
    • 14320
  • Fax

    • 224800454