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A world of services

Benefit from our range of services
designed for professionals

A question about our Professional Solutions? Contact us

Order

Coffee Specialists are available 24/7 to advise you on your coffee selection and to ensure
easy ordering and convenient delivery, tailored to your needs.

  • Web

    Discover the entire Nespresso universe and place your orders easily, 24/7

    Order now
  • 24/7

    An expert available to help you*

    Contact Us

* 24/7 Toll-Free phone:
400 1200 800

Easy Ordering

Feel serenity with our Easy Ordering service: you schedule your next orders of Nespresso Grands Crus via email and we deliver them automatically at the address of your choice.

  • Free delivery: upon signing up, benefit from free delivery at RMB 1050 spent per order
  • Easy to manage: manage your order 24/7 via toll free phone: 400-1200-800
                               or send emails to Nespresso Pro Club China: ProClub.China@nespresso.com
Send an email

 

Delivery

Order your Grands Crus, and receive them within 7 working days.

  • PRO Capsules

    Free delivery from 300 capsules ordered

 

After-Sales

A question about your machine? Contact us

Our technical specialists are available to help you using your machine,
and if needed, to give you an immediate diagnosis over the phone*.

  • machine care

    Free machine care are provided during warranty, warranty extension plan are also available according to your needs**
  • 72h intervention

    our technicians can provide on site assistance within 3 days***
  • machine loan

    substitute machine during servicing

 

* 24/7 Toll-Free phone: 400 1200 800
**Please contact your commercial agent for details.
***Available in 20 cities, please contact your commercial agent for further information.

Recycling

Nespresso commits to become actor of a sustainable coffee economy,
from coffee production to capsules recycling.

Since its creation, Nespresso made the choice of aluminium,
because it is the ideal material to protect the aromas of its Grands Crus.
Moreover, it presents the advantage of being recyclable.

  • sustainability

    Discover the engagements of Nespresso

    Discover
  • recycling

    Discover our solutions to recycle your capsules for free via your commercial agent

Other Services

Nespresso offers a complete range of dedicated services for you to savor your Grand Cru
in the best conditions, even during your events: open days, seminars, conferences...

  • set up

    Installation and demonstration of your new machine*
  • borrow a machine

    we are happy to loan you an extra machine for special events*

*Those services may be charged, please contact your commercial agent for further information.