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Delivery & shipping

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  • How can I enjoy free delivery?

    You can enjoy FREE DELIVERY with minimum 100 capsules ordered, any machine purchase or RMB 390 spent.

  • I have not received my order. What should I do ?

    If you have been waiting longer than the agreed delivery time, please contact the 24/7 Nespresso Club on:
    (CNC) 10800 6500 515  (Free Call ,Please call from landline)
    (CTC)  10800 2650 532 (Free Call ,Please call from landline)
    021-61210221(Can call from a mobile) 
    and our Coffee Specialists will be able to assist you.
  • I have just placed an order and need to change the delivery address.

    Please contact the 24/7 Nespresso Club immediately on,

    (CNC) 10800 6500 515  (Free Call ,Please call from landline)
    (CTC)   10800 2650 532 (Free Call ,Please call from landline)
    021-61210221(Can call from a mobile)
    and we will arrange delivery to your alternative address. Please note that this may cause a delay to the delivery of your order.

  • Can I arrange for an order to be sent overseas ?

    Nespresso China is unable to offer delivery to an address outside of Mainland China.
    We recommend that you contact the country’s local Nespresso Club to register and place an order.

  • What do I do if I have missed my delivery ?

    Please contact the 24/7 Nespresso Club on

    4001 200600 – B2C

    4001 200800 – B2B

    4001 200838 - Fax

    and we will arrange a second delivery for the next working day.
    Please note, if you have somewhere safe on your property where the parcel can be left safely, or with a neighbour, we can make a note of this on your account to avoid delivery delays in the future. Please note that packages are left at your own risk.

  • I will not be home at the time of delivery, what do I do ?

    Please contact the 24/7Nespresso Club and we will be able to assist you.

    If you have somewhere safe on your property that the order can be left safely, or with a neighbour, we can arrange for the delivery company to leave your parcel as instructed. Alternatively, if you wish to have your order delivered to a work address, this can also be arranged. Please note, Express Deliveries require a signature and packages are left at your own risk.

  • Contact us by

  • Phone

    • 400 1200 800
    • Toll-free
  • Email Click here to contact us
    • Mail 
    • Nespresso中国会员俱乐部
      北京市朝阳区望京街8号
      院利星行广场B座2层
  • Fax

    • 400 1200 838