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  • General Terms and Conditions

    Nestlé Nespresso S.A. for Nespresso Business Solutions General Terms and Conditions

     

    1. Application of the General Terms and Conditions

    All orders placed with Nestlé Nespresso S.A. (Nespresso) are subject to these General Terms and Conditions, unless the parties have reached other agreements. Nespresso does not recognise customers' terms and conditions which differ from these terms and conditions. Verbal agreements which differ from these terms and conditions must be confirmed in writing by Nespresso before they can take effect.

    Nespresso reserves the right to amend these General Terms and Conditions at any time by publishing a new version.

     

    2. Registration

    Data requested during the registration process (online, on the phone or by fax) must be complete and correct. If the data changes after the registration, the customer must correct the information immediately.

     

    3. Orders

    3.1. Orders can be placed using the following methods:

    • by phone on: 0800 NESPRO (0800 63 77 76) (free customer service number)

    • by fax on: 0800 NESPRS (0800 63 77 77) (free customer service number)

    • by post to: Nestlé Nespresso S. A., B2B HoReCa, AVENUE DE RHODANIE 4, 1007 LAUSANNE

    • online at: www.nespresso.com

    3.2. Nespresso supplies its products from its available stocks. If a specific item is not available, Nespresso must inform the customer of this before accepting the order.

    3.3. Nespresso reserves the right to refuse orders, to place restrictions on quantities, to set credit limits and to require advance payments, in particular in the case of unpaid invoices, credit risks or the customer's inability to pay.

     

    4. Entering into a contract

    4.1. The customer's order is an offer to acquire the required goods from Nespresso. The order is based on the prices and other information specified on the day of the order. Nespresso accepts the customer's offer by shipping the goods that have been ordered.

    4.2. In the case of orders placed online, Nespresso confirms receipt of the order immediately by sending an e-mail to the customer. This confirmation of receipt does not constitute an order confirmation. The acceptance of the offer takes the form of a separate order confirmation which is also sent by e-mail.

     

    5. Delivery and shipping costs

    5.1. Where possible, Nespresso ships the goods that have been ordered on the first working day (Monday – Saturday) after receipt of the order. Unless otherwise agreed, the delivery is made to the delivery address given by the customer.

    5.2. The delivery method is decided by Nespresso and cannot be changed.

    5.3. The delivery is free of charge.

    5.4. The risk of loss or damage to the goods is transferred to the customer when the goods are delivered.

    5.5. Deliveries are made only to delivery addresses in Switzerland.

    6. Checking the goods

    6.1. The customer is responsible for checking the quantity and condition of the goods on receipt. If the goods are damaged or incomplete on receipt, the customer must inform Nespresso within 7 days of receipt of the goods (and must keep the invoice and the delivery note).

    6.2. In these circumstances, Nespresso will supply the customer with products of the same value or reimburse the purchase price.

     

    7. Right of return and returning the goods

    7.1 The customer has the right to return the goods within 14 days of receipt without giving a reason. In order to make use of the right of return, the customer must inform Nespresso Professional of its decision to return the goods by clearly stating its intention to do so:

    • by post to: Nestlé Nespresso S. A., B2B HoReCa, AVENUE DE RHODANIE 4, 1007 LAUSANNE

    • by fax: 0800 NESPRS (0800 63 77 77) (free customer service number)

    • online at: www.nespresso.com

    7.2. Nespresso only accepts returned goods that are in perfect condition, in their original packaging and accompanied by the invoice. After the goods have been returned as specified above, Nespresso will refund the purchase price to the customer within 30 days of receipt of the returned goods. The cost of returning the goods must be paid by the customer.

    7.3 The right of return does not apply to deliveries of sealed goods which for reasons of health or hygiene are not suitable for return if the seal has been removed after delivery.

    7.4. Returned goods must be sent to the following address:

    PostLogistics, Nespresso Business Solutions, Roggenstrasse 5, 4665 Oftringen

     

    8. Prices

    All prices are given in CHF exclusive of VAT. The prices listed in the order documents apply until new documents are issued.

     

    9. Payment terms

    9.1. Invoices must be paid in full within 30 days.

    9.2. Payments by credit card are due and must be made immediately.

    9.3. In the case of payment default, default interest will be charged on the balance that is due and any administrative expenses and court costs will also be charged.

     

    10. Manufacturer's warranty and customer services

    10.1. Nespresso provides a manufacturer's warranty in accordance with the provisions in the original packaging.

    10.2. This warranty does not cover faults resulting from improper use, failure to follow the product instructions, limescale deposits, improper or inadequate maintenance, normal wear and tear, use with a current or voltage other than that specified on the product, unauthorised changes to the product, fire, lightning, floods or other external causes. Damage caused by modifications or repairs not carried out by Nespresso is not covered.

    10.3. In the case of a warranty claim, Nespresso will provide the customer on request with a loan machine without a milk frother for the duration of the repair work. This machine is loaned and remains the property of Nespresso. It must be returned to Nespresso immediately after the repair has been completed or on request.

    10.4. For information about using your Nespresso Professional machine or for other questions relating to it, please contact Nespresso customer services by phone on 0800-NESPRO (0800 63 77 76) (free of charge).

     

    11. Data protection

    11.1 Nespresso does not sell customers' personal data to third parties and processes it in strict compliance with the applicable legislation and the Nespresso data protection policy. You can find details of this on www.nespresso.com.

    11.2 Under the terms of the applicable legislation, customers can access and correct their personal data by contacting Nespresso in writing at the address given below.

     

    12. Applicable law

    These General Terms and Conditions are subject to Swiss law.

     

    13. Supplier information

    Nestlé Nespresso S. A., AVENUE DE RHODANIE 4, 1007 LAUSANNE

    Tel.: 0800 NESPRO (0800 63 77 76) Fax: 0800 NESPRS (0800 63 77 77) www.nespresso.com

  • Terms of use

     

    1. Acceptance and Modification of the Terms of Use
    1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includes companies affiliated with Nespresso, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
    1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.

    2. Copyright and Intellectual Property
    2.1 The content of our Websites and in particular but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
    2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a licence or a right to use any such content of our Websites.

    3. Use of the Websites
    3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent by Nespresso.
    3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.

    4. Information Deemed Non-Confidential
    4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy. Nespresso invites you to read this Privacy Policy carefully before providing us with any personally identifying data and information.
    4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information or anyone else.
    4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.

    5. Disclaimer of Warranties
    5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE PROVIDED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
    5.2 Nespresso DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.
    5.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
    5.4 Any advice or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Websites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.

    6. Limitation of Liability
    6.1 You access, use, browse and navigate on our Websites at your own risk and peril.
    6.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER Nespresso, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY Nespresso), CAPABLE OF ARISING FROM YOUR ACCESS TO OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.
    6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED IN ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer, its equipment or other property due to your access to, use or downloading of any material from Nespresso's websites or for any illegal intrusion or intervention in the IT systems.
    6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.

    7. Change of Information
    The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

    8. Availability of Products / Services
    Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.

    9. Links
    9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by NespressoNespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
    9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.

    10. Miscellaneous
    10.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.
    10.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.
    10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.
    10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.

    Nestlé Nespresso S.A.
    11/2005

  • Privacy notice

     

    Effective: 03.02.2016

     

    Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your personal data and how We will treat it. By using a Nespresso website or app, by calling a Nespresso CRC, by ordering in a Nespresso Boutique or by otherwise giving us your Personal Data, you agree to this notice. If you do not agree to this notice or otherwise fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), (a) you must not use our websites or apps, or become a Nespresso Club Member and (b) We may not be able to provide you with our goods and/or services. This Notice may change from time to time (see Section 10). Your continued interaction with us after We make changes is deemed to be acceptance of those changes, so please check the Notice periodically for updates.

     

    This notice provides important information in the following areas:

     

    1. SOURCES OF PERSONAL DATA. 1
    2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT. 2
    3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS. 3
    4. USES MADE OF YOUR PERSONAL DATA. 3
    5. DISCLOSURE OF YOUR PERSONAL DATA. 4
    6. RETENTION OF PERSONAL DATA. 4
    7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA. 5
    8. ACCESS TO YOUR PERSONAL DATA. 6
    9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA. 6
    10. CHANGES TO OUR NOTICE. 7
    11. DATA CONTROLLERS &CONTACT. 7

     

     

    SCOPE OF THIS NOTICE

    This Notice explains how your personal data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, Us”). It also tells you how you can access and update your personal data and make certain choices about how your Personal Data are used.

    This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We may combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

     

    1.    SOURCES OF PERSONAL DATA

    This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

    Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook ("Websites").

    Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.

    E-mail, text and other electronic messages. Electronic communications between you and Nespresso.

    Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).

    Nespresso Boutiques. Stores managed by Nespresso.

    Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

    Points of Sales.  Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.

    Data from other sources. Social networks, publicly available information.

     

    2.    PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

    Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

    Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

    Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

    Demographic information. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. zip code), favorite products, hobbies and interests, and household or lifestyle information.

    Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

    Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking services (such as Double Click, Google Analytics, Adobe Dynamic Tag Management and/or Omniture). You have the right to object to the use of such technologies, for further details please see Section 3.

    Consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

    Consumer-generated content. This refers to any content that you create and then share with Us on a social network or by uploading it to one of our Websites or apps, including the use of social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

    Social network information. This refers to any information that you share publicly on a social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant social network.

    Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case,  We handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

    Calls to CRC. Communications with a CRC may be recorded, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes) and, in certain cases, to archive proof of consent for direct marketing and profiling. Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call and will have the opportunity to object.

     

    3.    COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

    Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

    Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

    Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons may include technical information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We may use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

    4.    USES MADE OF YOUR PERSONAL DATA

    The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

    Customer service. We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).

    Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions may be run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose.

    For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.

    Social networks: We use your Personal Data when you interact with third party social networking features, such as to serve you with advertisements and engage with you on social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.

    Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; to ensure that content from our Websites/apps is optimised for you and for your computer or device; and (iv) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your personal data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.

    Order fulfillment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain personal information and payment information.

    Other general purposes (e.g. internal research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal marketing and demographic studies and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, to reconcile those accounts into one single account. We also use your Personal Data to ensure our security.

    Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired by, or merged with, another company including through bankruptcy, We may share your Personal Data with any of our legal successors. We may also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.

    5.    DISCLOSURE OF YOUR PERSONAL DATA

    In addition to the Nespresso/Nestlé entities (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share your Personal Data with the following types of third party organisation:

    Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, debt collection, website operation, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

    Credit reporting agencies/debt collectors

    Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes.

    Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

    6.    RETENTION OF YOUR PERSONAL DATA

    In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

    Personal Data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws

    7.    DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

    We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as social networks.

    People who can access your Personal Data. Your Personal Data will be processed by our authorised staff, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).

    Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your personal information, We cannot guarantee the security of the data during transmission through our Websites/apps.

    Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We may provide you in our Website/app.

    Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above may require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. Where permitted by law, by accepting the terms of this Notice, you agree to such transferring, transmission, storing and/or processing. You also agree that such activities may take place to or in countries offering a lower level of protection than your country of residence.

    8.    ACCESS TO YOUR PERSONAL DATA

    Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review  and request a physical or electronic copy of information held about you. You may also have the right to request information on the source of your Personal Data.

    These rights can be exercised  by contacting us through our contact formular or writing to us at : Club Nespresso, Avenue de Rhodanie 40, 1007 Lausanne, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

    Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

    Modification and Deletion of Personal Data. Where provided by law, you, your successors, representatives and/or proxies may (i) request deletion, correction or revision of your Personal Data;  (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

    Please note that, in certain circumstances, We may not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

    Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

    Notwithstanding this, you can also exercise your rights by contacting us through our contact formular or writing to us at : Club Nespresso, Avenue de Rhodanie 40, 1007 Lausanne, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

    Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

    9.    YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

    We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

    Cookies/Similar Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being used. Please see Section 3 above.

    Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you may still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important announcements.

    Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

    Interest Based Advertising. We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet.  Some of those advertisements may be tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time.  You may visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you may opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store.  You may also stop the collection of precise location data from a mobile device by accessing your device location service settings.

    If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

    10. DATA CONTROLLERS & CONTACT

    To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact us through our contact formular or writing to us at : Club Nespresso, Avenue de Rhodanie 40, 1007 Lausanne. We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

     

    Data controllers

    Responsible for

    Nestlé Nespresso SA (Nestlé Nespresso Ltd)

    Avenue de Rhodanie 40, 1007 Lausanne,

    Switzerland

    All activities

    Nestlé Treasury International S.A.

     

     

    Website/app related payment card operations.

    Point to note: in certain limited cases, another Nestlé or Nespresso entity might be behind the processing of your payment card details.

     

  • Cookies

    What are Cookies

    Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

    How and why do we use Cookies

    We use Cookies to improve the use and functionality of our website and to better understand how visitors use our websites and the tools and services offered on it. The storage of Cookies on your computer provides an easy and convenient way for us to personalise or enhance your experience on our website and to make your next visit more enjoyable. We do not use Cookies to collect personal information such as your name; however, we may link information contained in a Cookie to personal information collected from you by other means (e.g. general website registration).

    What type of Cookies are used?

    When you visit this website, the following types of Cookies are used. 

    Necessary Cookies 

    These are Cookies that are strictly necessary for the operation of a website. Without these cookies, this website won’t work properly. 

    Functional Cookies 

    These are Cookies which are set up to improve the functionality of the website. For example, Cookies that remember the content you previously viewed on this website or the email address and password you provided when registering during an earlier visit to this website. Cookies may also remember items you have previously placed in your basket while visiting our website. Using Functional Cookies therefore may allow us to deliver content tailored to your interest and save you the time of having to re-register or re-enter information when you revisit this website or try to access certain Club member only sections. We also use cookies for website analytics or advertising means. 

    Performance Cookies 

    These cookies help us understand how visitors interact with our websites by providing information about the areas visited, the time spent on the website, and any issues encountered, such as error messages. This helps us to improve the performance of our websites. 

    First Party Cookies 

    These are Cookies which are set by this website and can only be read by this site. 

    Third Party Cookies 

    These are Cookies which are set by third parties we use for different services (for example, website analytics or advertising).

    List of Cookies used on this website

    The following tables categorise and describe the various Cookies used on this website: 

    Type Purpose
    Session ID Nespresso websites use specific Cookies, which are essential for the websites to work properly. One is a Cookie used to create a session ID for the user, so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside Nespresso systems, and is held only temporarily while the user is accessing account pages and other pages, which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.
     
    Functional Cookies
     
    Type Purpose
    Language Used to tailor the default language for the site. Disabling this may cause more of an annoyance to users as they would be prompted to re-enter their language preference.
    Country Used to suggest the most relevant experience based on the country that the user lives in and wants to be delivered to when purchasing Nespresso products.  
    Promotion Used to recognise Nespresso Club Members eligible to promotions and display information about their corresponding offers.
    Login Used to offer Club Members the option to remember their credentials in order to avoid them retyping their user ID and password each time they access the Nespresso Club section.
      
    Performance Cookies
     
    Type Purpose
    Load balancer This cookie allows us to split the load on our servers based on visitors’ use of our pages and applications. It improves the overall performance of our website.
     
    Third Party Cookies
     
    Type Purpose Comment
    Google Analytics Google Analytics tracking uses Cookies in order to provide insights on what users do when they visit our site. Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account and a browser. However, Google Analytics Cookies do not collect personal data about your website visitors. For more information about Google Analytics click here
    Adobe Omniture Used to provide anonymous / aggregated information about where the user goes and what the user does on Nespresso websites. For more information about Adobe Omniture, click here
    Google Doubleclick Used to provide anonymous / aggregated information about where the user goes and what the user does on Nespressowebsites. For For more information about Doubleclick, click here
    ViaMichelin Used to offer users tailored services based on their geographic context, such as Nespresso store locator.  

     

    How can I control my Cookie settings?

    Most internet browsers are initially set up to automatically accept Cookies. You can change the settings to block Cookies or to alert you when Cookies are being sent to your device. There are a number of ways to manage cookies. Follow the below guidelines to manage your Cookies using your web browser. If you do so, please be aware that you may not be able to register on our website or use other features that require registration or the collection of information.

    Internet Explorer

    Click on the "Tools" icon then select "Internet Options". Choose the 'Privacy' tab and move the slider to choose your settings. For more detailed privacy settings click on 'Advanced'.

    Safari

    Choose 'Preferences' from the Safari menu then select 'Security'. You’ll see your Cookie settings and can choose your settings.

    Mozilla Firefox

    Click on 'Menu’, 'Options', 'Privacy' and then 'Cookies'. You can then choose your settings.

    Google Chrome

    Click on the 'Tools' menu then select 'Options'. Choose the 'Under the Bonnet' tab and then the 'Privacy' section. Select 'Content settings' then the 'Cookie settings' tab and choose your settings.

    Opting out of Flash Cookies

    Flash Cookies are different from the other Cookies used on this website because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash Cookies. For information on controlling the use of Flash Cookies on your computer visit the Macromedia website.

    Legal Notice Update

    We reserve the right to make any changes and corrections to this policy. Please refer to this page from time to time to review these and new additional information.

     
  • Contact us by

  • Phone

    • Offices 0800 00 11 11
      Horeca 0800 63 77 76
      International +41 27 617 22 97
    • 24/7
    • * Freephone
  • Email Send an email
    • Mail  Nespresso Club
    • NESTLE NESPRESSO SA
      B2B HoReCa
      AVENUE DE RHODANIE 40
      1007 LAUSANNE
  • Fax

    • 0800 NESPRS (637777)
    • 24/7