Question 1

How do I organize the pickup of my used Nespresso capsules?

Accepted Answer

Nespresso provides free recycling boxes and covers the cost of returning used Nespresso aluminium capsules.
To register with the recycling program (first call), you will need to call 1 888 744-7123. Please ensure to have the following information at hand:
- Company name, company full address, delivery instructions, main contact number and hours of operation (to align best pick-up time).
- A 4-digit locator number will be provided – please ensure to keep it for your future pick-ups.
Once the recycling box is full of used Nespresso capsules, customers have the option to schedule future pick-ups via Phone (1 888 744-7123) or via Chat on purolator.com. Three items will be required to schedule a pick-up: the 4-digit code locator number provided at registration, the 11-digit tracking number found on the right side of the box label and the hours of operation.
As all Nespresso capsules are recyclable, we also encourage businesses to collect the used Nespresso aluminium capsules that employees can bring in from home, making it even easier to participate in recycling.

Question 2

What is the bulk recycling service for Nespresso Professional customers?

Accepted Answer

Nespresso has developed a bulk recycling initiative which will allow its Professional customers to recycle their used aluminium Nespresso capsules, as well as its employees and even members of the public in-home capsules. Both Professional capsules and in-home Nespresso capsules can be recycled together.
As part of the initiative, Nespresso provides free recycling boxes (small and large), which includes a box and liner to store the capsules and covers the cost of returning the used aluminium capsules.
Nespresso Professional customers can order a free recycling box online.  This bulk recycling program is only available to Nespresso Customers and Members for the recycling of aluminium capsules.
This bulk initiative is also available to workplaces and community locations that want to become a recycling point for Nespresso used aluminium capsules. A company can decide to provide a collection point to its employees.

Question 3

Can I recycle Nespresso Professional capsules with Nespresso in-home capsules?

Accepted Answer

Yes, both capsules are made from aluminium and are recycled together through the same process.

Question 4

What is the best way for my business to recycle used Nespresso capsules?

Accepted Answer

Nespresso has developed a bulk recycling initiative which will allow its Professional customers to recycle their used aluminium Nespresso capsules, as well as its employees and even members of the public in-home capsules. Both Professional capsules and in-home Nespresso capsules can be recycled together.
As part of the initiative, Nespresso provides free recycling boxes (small and large), which includes a box and liner to store the capsules and covers the cost of returning the used aluminium capsules.  
Nespresso Professional customers can order a free recycling box online. This bulk recycling program is only available to Nespresso Customers and Members for the recycling of aluminium capsules. This bulk initiative is also available to workplaces and community locations that want to become a recycling point for Nespresso used aluminium capsules. A company can decide to provide a collection point for its employees.
Aluminium capsules that are recycled with Nespresso are sent to a specialist recycling plant. There, the aluminium is separated from the residual coffee. The coffee is then sent to a facility to be transformed into compost or for anaerobic digestion, while the aluminium is recycled and sent back to the aluminium industry to produce new aluminium products.

Question 5

How do I arrange a collection of a full bulk recycling box?

Accepted Answer

Prepare your box for collection by sealing the box liner and taping the lid of the box. Please make sure your box has a shipping label on it.
Arrange a pick-up by following the “Organize a pick-up” link above.
You have the option to schedule a pick-up via Phone (1 888 744-7123) or via Chat on purolator.com. Three items will be required to schedule a pick-up: the 4-digit code locator number provided at registration, the 11-digit tracking number found on the right side of the box label and your hours of operation (to align best pick-up times).
A courier will arrive at the designated location to collect your box. Please ensure someone is in attendance for pick-up.

Question 6

What is included in the bulk recycling kit?

Accepted Answer

Each recycling box includes one recycling box and one liner bag. The boxes come in two sizes: small with a 700 capsule capacity (17.78cm x 17.78cm x 45.72cm) and large with a 2500 capsule capacity (27.94cm x 27.94cm x 91.44cm). Boxes are packed flat and arrive with simple assembly instructions printed on the box. A shipping label is also included.

Question 7

How large are the bulk recycling boxes?

Accepted Answer

The boxes come in two sizes: small with a 700 capsule capacity (17.78cm x 17.78cm x 45.72cm) and large with a 2500 capsule capacity (27.94cm x 27.94cm x 91.44cm).

Question 8

What is the bulk recycling box made of?

Accepted Answer

The recycling box is made from cardboard. It has a sturdy structure and comes with plastic lining to prevent any leakage from used capsules. As well as the capsules, both the box and the plastic lining will be recycled or recovered as appropriate when they are returned to Nespresso.

Question 9

Does Nespresso collect the boxes or just the liner once they are full?

Accepted Answer

The whole box, including the liner, is collected each time. Please seal the bag and tape the lid of the box for collection.

Question 10

What do I do if I need to amend my booking collection details?

Accepted Answer

We ask that you could call 1 888 744-7123 directly to amend the booking details or via Chat on purolator.com.

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