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Services

To meet your specific business needs, Nespresso offers you a complete range of dedicated services. The expertise of the trained Nespresso Coffee Specialists is always at your disposal.

  • Custom solutions for your business

    Our Coffee Specialists are always ready to offer personalized advice to determine the coffee solution best suited to your business.

  • Authorized distributors in the main Brazilian cities.

    If you are outside RJ and SP, call the Nespresso Club and ask if your region is served by one of our distributors.

  • Responsive customer help line

    Nespresso Coffee Specialists are only a phone call away. Whether you need guidance on the correct use of your machine or help with a technical issue, they are there to help.

  • Complete machine care

    Nespresso can provide complete on site maintenance to ensure that your Nespresso machines always deliver the best possible coffee.

  • Water analysis

    Water is a key part of coffee preparation, we will analyse your water supply, and can provide you with filters to optimize your water quality.

  • Technical assistance

    Our technicians can provide technical assistance according to your needs, with a full onsite repair service.

  • Loan machines during servicing

    Nespresso guarantees to lend you a substitute machine so you can continue to offer the highest quality coffee while your machine is being serviced.

  • Service guarantee

    As a Nespresso customer, you benefit from a standard machine warranty, and a 3 month guarantee on any maintenance work carried out.

  • Borrow a machine for special events

    We are happy to loan you an extra machine for special events. Open days, seminars, conferences– whatever the occasion, we will work with you to provide your customers or business partners with the exceptional Nespresso Grands Crus.

  • Contact us by

  • Phone

    • 0800 7777 747
    • * Freecall
      Monday to Saturday from 8a.m. to 8 p.m.
  • Email Send us your questionAsk for a proposal
    • Mail 
    • Nespresso
      Caixa Postal 11.424
      CEP: 05422-970
      Sao Paulo/SP - Brasil
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