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  • Terms of use

    1. Acceptance and Modification of the Terms of Use
    1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includesNespresso’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
    1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.

    2. Copyright and Intellectual Property
    2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
    2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.

    3. Use of the Websites
    3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
    3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.

    4. Information Deemed Non-Confidential
    4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy. Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.
    4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.
    4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.

    5. Disclaimer of Warranties
    5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.
    5.2 Nespresso DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.
    5.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
    5.4 Any advise or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.

    6. Limitation of Liability
    6.1 You access, use, browse and navigate on our Websites at your own risk and peril.
    6.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER Nespresso, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY Nespresso), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.
    6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.
    6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.

    7. Change of Information
    The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

    8. Availability of Products / Services
    Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.

    9. Links
    9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by NespressoNespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
    9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.

    10. Miscellaneous
    10.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.
    10.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.
    10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.
    10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.

    Nespresso Österreich GmbH & Co OHG
    11/2005
    © 2016 Nestlé Nespresso S.A. All rights reserved.

  • Nespresso Privacy Policy

    Effective: 25.05.2018

     

    Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your personal data and how We will treat it. By using a Nespresso website or app, by calling a Nespresso CRC, by ordering in a Nespresso Boutique or by otherwise giving us your Personal Data, you agree to this notice. If you do not agree to this notice or otherwise fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), (a) you must not use our websites or apps, or become a Nespresso Member and (b) We may not be able to provide you with our goods and/or services. This Notice may change from time to time (see Section 10). Your continued interaction with us after We make changes is deemed to be acceptance of those changes, so please check the Notice periodically for updates.

     

    SCOPE OF THIS NOTICE

    Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it.

    This Notice explains how your Personal Data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.

    This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

    If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 10).

    This Notice provides important information in the following areas:

    1. SOURCES OF PERSONAL DATA

    2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

    3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

    4. USES MADE OF YOUR PERSONAL DATA

    5. DISCLOSURE OF YOUR PERSONAL DATA

    6. RETENTION OF PERSONAL DATA

    7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

    8. ACCESS TO YOUR PERSONAL DATA

    9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

    10. CHANGES TO OUR NOTICE

    11. DATA CONTROLLERS & CONTACT

     

    1.    SOURCES OF PERSONAL DATA

    This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

    Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).

    Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.

    E-mail, text and other electronic messages. Electronic communications between you and Nespresso.

    Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).

    Nespresso Boutiques. Stores managed by Nespresso.

    Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

    Points of Sales. Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.

    Data from other sources. Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).

     

    2.    PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

    Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

    Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number.

    Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

    Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favorite products, hobbies and interests, and household or lifestyle information.

    Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

    Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking. You have the right to object to the use of such technologies, for further details please see Section 3.

    Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

    Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

    Third party social network information. This refers to any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.

    Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

    Calls to CRC. Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

     

    3.    COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

    Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

    Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

    Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

     

    4.    USES MADE OF YOUR PERSONAL DATA

    The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

    Customer service. We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).
    Our reasons:
    • Fulfilling contractual obligations
    • Legal obligations
    • Our legitimate interests
    Our legitimate interests:
    • Improving and developing new products and services
    • Being more efficient

    Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.
    Our reasons:
    • With your consent (where required)
    • Fulfilling contractual obligations
    • Our legitimate interests
    Our legitimate interests:
    • Working out which of our products and services may interest you and telling you about them
    • Defining types of customers for new products or services

    Third party social networks. We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.
    Our reasons:
    • With your consent (where required)
    • Our legitimate interests
    Our legitimate interests:
    • Working out which of our products and services may interest you and telling you about them
    • Defining types of customers for new products or services

    Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.
    Our reasons:
    • With your consent (where required)
    • Our legitimate interests
    Our legitimate interests:
    • Working out which of our products and services may interest you and telling you about them
    • Defining types of customers for new products or services

    Order fulfillment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.
    Our reasons:
    • Fulfilling contractual obligations
    • With your consent (where required)
    • Legal obligations
    • Our legitimate interests
    Our legitimate interests:
    • Improving and developing new products and services
    • Being more efficient
    • Protect our assets and staff

    Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, toreconcile those accounts into one single account. We also use your Personal Data to ensure our security.
    Our reasons:
    • Fulfilling contractual obligations
    • With your consent (where required)
    • Legal obligations
    • Our legitimate interests
    Our legitimate interests:
    • Improving and developing new products and services
    • Being more efficient
    • Protect our assets and staff

    Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.
    Our reasons:
    • Legal obligations
    • Our legitimate interests
    Our legitimate interests:
    • Compliance with legal obligations
    • Protect our assets and staff

     

    5.    DISCLOSURE OF YOUR PERSONAL DATA

    In addition to the Nespresso/Nestlé entities or ad-hoc in-country partners (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share your Personal Data with the following types of third party organisation:

    Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

    Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

    Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

    Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

     

    6.    RETENTION OF YOUR PERSONAL DATA

    In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

    Personal Data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws

     

    7.    DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

    We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.

    People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).

    Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.

    Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/app.

    Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Nespresso/Nestlé entities or ad-hoc in-country partners) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses(by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).

     

    8.    ACCESS TO YOUR PERSONAL DATA

    Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.

    These rights can be exercised by sending Us an e-mail to business.austria@nespresso.com or writing to us at Nespresso  Mahlerstraße 7, 1010 Wien, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

    Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

    Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

    Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

    Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

    We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to the concerned agency for data protection (Wickenburggasse 8, 1080 Wien, dsb@dsb.gv.at).

     

    9.    YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

    We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

    Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 3 above.

    Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

    Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

    Interest Based Advertising. We partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet. Some of those advertisements are tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time. You can visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you can opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store. You can also stop the collection of precise location data from a mobile device by accessing your device location service settings.

     

    10. CHANGES TO OUR NOTICE

    If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

     

    11. DATA CONTROLLERS & CONTACT

    To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: business.austria@nespresso.com or writing to us at Mahlerstraße 7, 1010 Wien or call our CRC on 0810 981 981.

    You can also contact our Data Champion via email at: Karsten.Stromberger@nespresso.com or post: Wiedner Gürtel 9, 1100 Wien

    We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

     

    Data controllers

    Responsible for

    Nestlé Nespresso SA

    Avenue de Rhodanie 40, 1007 Lausanne,

    Switzerland

    All activities

    Nestlé Treasury International S.A.

     

     

    Website/app related payment card operations.

    Point to note: in certain limited cases, another Nestlé or Nespresso entity might be behind the processing of your payment card details.

    In addition, all the following Nespresso/Nestlé entities or ad-hoc in-country partners:

    Austria

    NESPRESSO Österreich GmbH & Co OHG

    Wiedner Gürtel 9

    1100 Wien

    All Activities (Austria)

    Argentina

    Nespresso Argentina , Division of Nestlé Argentina

    Cerrito 1294

    13o Floor

    C1010AAZ Buenos Aires

    Australia

    Nespresso Australia, Division

    Nestlé Australia Ltd

    Level 11, 201 Miller Street

    North Sydney - NSW 2060

    Brazil

    Nespresso Brazil, Division

    Nestlé Brasil Ltda

    Rue Oscar Freira, 379 2o andar cj 21

    Cep : 01426-900

    Jardins - Sao Paulo

    Canada

    Nespresso Canada

    2021 Crescent Street

    Montreal QC H3G 2C1

    Chile

    Nespresso Chile S.A.

    Av. Las Condes 11.287 - Piso 6

    Las Condes - Santiago

    China (PRC)

    Nestlé Nespresso Beijing Ltd.

    Tower 2, Room 1009, China Central Place

    79 Jian Guo Road, Chao Yang District

    Beijing 100025

    Colombia

    Nespresso Colombia, Division

    Division of Nestlé Colombia

    France

    Nespresso France S.A.S.

    1 Boulevard Pasteur

    75015 Paris

    Germany

    Nespresso Deutschland GmbH

    Zollhof 8 / Grd-Bateau

    40221 Düsseldorf

    Hong Kong

    Nespresso Hong Kong, Division

    Nestlé Hong Kong Ltd

    28/F, PCCW Tower

    Taikoo Place, 979 King's Road

    Quarry Bay, Hong Kong

    Israel

    Nespresso Israel Ltd.

    32, Shaham Street

    Petah-Tikva / Tel Aviv

    Italy

    Nespresso Italiana S.p.A.

    Galleria San Babila 4D

    20122 Milano

    Japan

    Nestlé Nespresso K.K.

    Shiba Nikkei Yuraku Bldg. 6F/7F

    1-10-13, Shiba, Minatoku, Tokyo 105-0014

    Mexico

    Nespresso Mexico S.A. de CV

    The Data Protection Committee

    Monte Elbruz, 132 Despacho 803

    Col Chapultepec Morales CP

    11570 Mexico

    Netherlands

    Nespresso Nederland B.V.

    Burgemeester, Stramanweg 108/b

    1101 AA Amsterdam

    Norway

    Nespresso Norway, Division

    AS Nestlé Norge

    P.O. Box 713, Skoyen

    0214 Oslo

    Poland

    Nespresso Poland, Division

    Nestlé Polska S.A.

    Oddzial Nespresso w Warszawie

    ul.Gorczewska 30

    01-147 Warszawa

    Russia

    Nespresso Russia, Division

    Nestlé Rossiya LLC

    Paveletskaya sq, 2/1

    Moscow 115054

    South Korea

    Nespresso Korea, Division

    Nestlé Korea Ltd

    The Data Protection Committee

    16th Floor Westgate Tower,332 Migeun-Dong

    Seodaemun-Gu Seoul 120-020

    Singapore

    Nespresso Singapore, Division

    Nestlé Singapore (PTE) Ltd

    The Data Protection Committee

    15A Changi Business Park, Central 1

    05-02/03 Eightrium at Changi Business Park

    Singapore 486035

    Spain

    Nespresso Spain, Division

    Nestlé España

    Po de la Bonanova 9, 1o2o

    08022 Barcelona

    Taiwan

    Nestlé Taiwan Ltd

    Nespresso Branch

    8F, No.399, Ruiguang Road, Neihu District

    Taipei 11492

    US

    Nespresso USA, Inc.

    101 Park Avenue, 22nd Floor

    New York, NY 10178

    UK

    Nespresso UK Ltd.

    10th Floor/Metro Building

    1 Butterwick

    London W6 8DL

  • General Terms and Conditions

    I. SCOPE OF APPLICABILITY:

    These General Terms and Conditions of Business apply as amended from time to time to all legal transactions entered into between Nespresso Österreich GmbH & Co OHG (hereinafter referred to as NESPRESSO) and purchasers and customers of NESPRESSO products (hereinafter referred to as NESPRESSO customers).

    These General Terms and Conditions of Business also apply to all future transactions, even if no explicit reference is made to them in the case of follow-up agreements. The mutual rights and obligations of the contracting parties are exclusively based on the order confirmation and on these General Terms and Conditions of Business (hereinafter referred to as „GTC“).

    NESPRESSO customers are requested to read these GTC at periodic intervals in order to find out about changes to these terms and conditions of business.

    Conflicting GTC of contracting parties shall be invalid unless explicitly acknowledged by NESPRESSO in writing. No ancillary oral arrangements have been made. For transactions with consumers as defined by the Austrian Consumer Protection Act (KSchG), the provisions of the latter shall be applicable.

    Should any individual provisions of these GTC be legally invalid, this shall not affect the validity of the remaining provisions and of the agreements entered into on the basis of these general terms and conditions. Any invalid provision shall be deemed to have been replaced by a legally effective provision which comes as close as possible to the economic purpose of such invalid provision.

     

    II. OFFERS, CREATION OF A CONTRACT, RESCISSION:

    All offers from NESPRESSO are subject to change without notice unless explicitly referred to as binding. An order shall become binding on NESPRESSO only upon confirmation of its acceptance in writing or delivery of the ordered merchandise by NESPRESSO. If offers are addressed to NESPRESSO, the person making such offer shall be bound to it for a reasonable period but at least 10 days after receipt of the offer in question. A contractual offer by a NESPRESSO customer is subject to an order confirmation. Shipment of the merchandise ordered by the NESPRESSO customer to the latter also creates a contractual relationship.  Any arrangements made orally, by telephone, by e-mail or arrangements with our representatives require confirmation in writing in order to be legally valid. Any amendments to or cancellations of orders already placed are subject to confirmation in writing from NESPRESSO. Any terms and conditions stated on an order note shall be binding on NESPRESSO only if explicitly confirmed by NESPRESSO.

    If the consumer has neither given his or her contractual declaration on the premises permanently used by NESPRESSO for business purposes nor at a trade fair or market stand used by NESPRESSO to this end, he or she may revoke his or her application to enter into an agreement or from the agreement itself within one week; the period shall begin to run upon delivery of a document to the consumer that contains, as a minimum, the name and address of NESPRESSO along with information on the right of rescission, but at the earliest once the agreement enters into force.

    The right of rescission shall not be available to the consumer if he or she initiated the business relationship with NESPRESSO or if no talks or negotiations between the parties preceded the entry into force of the Agreement.

    In order to be legally effective, any such rescission must be in writing; to satisfy this requirement, it is sufficient that a document containing a contractual declaration, with a notation to the effect that the consumer rejects the entry into force or maintenance of the Agreement, is returned to NESPRESSO or to an agent of NESPRESSO who participated in the contractual negotiations.

    The consumer may also revoke his or her application to enter into an agreement or rescind the Agreement itself if, without his or her behest, circumstances of relevance to his or her consent, such as approval by third parties, a promise of tax benefits or public grants or a loan that NESPRESSO declared to be probable in the course of the contractual negotiations, do not occur or only to a substantially lesser extent. Rescission may be declared within one week from when it becomes evident to the consumer that the circumstances mentioned will not occur or will only occur to a substantially lesser extent and if he or she has received instructions in writing on such right of rescission. However, such right of rescission shall lapse no later than one month after full performance under the Agreement by both contracting parties.

    The consumer shall not be entitled to the right of rescission if (I) he or she already knew or was bound to know at the time of the contractual negotiations that the relevant facts and circumstances would not occur or would only occur to a lesser extent, (II) the exclusion of the right of rescission was specifically negotiated or (III) NESPRESSO declares itself prepared to accept an appropriate adjustment to the Agreement.

    In the event of rescission by the consumer, the latter shall bear the direct costs of returning the NESPRESSO products.

     

    III. PRICING:

    All prices quoted are based on the wages, procurement prices and freight rates applicable on the date of ordering. The prices listed in the NESPRESSO order form shall apply until such time as a new order form is issued containing new prices and are inclusive of value added tax and packing costs. The shipment costs are charged separately to the NESPRESSO customer.

    If the costs or prices of the NESPRESSO supplier happen to change before the order has been fulfilled, NESPRESSO shall be entitled to make corresponding price changes. Any discounts granted to the customer (of whatever kind) are always on a voluntary basis on the part of NESPRESSO. NESPRESSO may revoke a discount granted to a customer at any time, without having to specify any reasons and irrespective of the past duration of any such grant. The customer has no entitlement to being granted a discount; discounts of whatever kind shall not give rise to any entitlement of the customer to such discounts being granted in future either.

    This Section III does not apply to transactions with consumers.

     

    IV. DELIVERY, DELIVERY PERIODS, DELIVERY QUANTITY, DELIVERY PROVISO:

    The volume and options of delivery shall remain reserved. NESPRESSO only delivers to delivery addresses in Austria. Delivery periods shall run from the date of order confirmation by NESPRESSO. No liability is assumed for meeting a certain delivery period. All circumstances over which NESPRESSO has no control or for which it is not responsible as well as force majeure shall discharge NESPRESSO from any delivery obligations without the transaction concluded being revoked. To the extent permitted by law, the occurrence of such circumstances shall not entitle the NESPRESSO customer to assert any other claims of whatever nature against NESPRESSO. In the event of circumstances beyond the control of NESPRESSO or for which NESPRESSO is not responsible, as well as in cases of force majeure, NESPRESSO shall be entitled to rescind the order to the extent that it has not yet been executed without NESPRESSO being liable to damages.

    NESPRESSO will endeavour to ship the merchandise ordered no later than 1 working day after order confirmation by NESPRESSO or, in the event of the merchandise being delivered without an order confirmation, 1 working day after receipt of the order in question. The choice of shipment route and the method of shipment can be made at NESPRESSO’s discretion. The shipment costs are charged separately to the NESPRESSO customer.

    The minimum purchase per order is 200 capsules.  In the event of orders involving lower minimum purchases, NESPRESSO shall be entitled to impose a surcharge for additional costs incurred. Such surcharge for additional costs shall not exceed 10% of the total amount of the order.

     

    V. WARRANTY CLAIMS:

    THE STATUTORY PROVISIONS APPLY TO CONSUMER TRANSACTIONS; IN ALL OTHER CASES, THE FOLLOWING SHALL APPLY:

    Complaints raised owing to defects or properties of the merchandise will be taken into account only if submitted in writing within 7 working days after receipt of the merchandise. In the case of defects not discernible without special inspection, the same period shall apply from the time of discovery but no later than one month after receipt of the delivery. Once this period expires, the NESPRESSO customer can no longer rely on a complaint for defects unless the defect discovered after expiry of the period could not have been discovered previously even in the course of a careful inspection. In the event of justified complaints – in the case of defects in quality, only after the defective items have been returned – NESPRESSO will, at its own discretion, either replace the defective item(s) or have the corresponding value credited to the customer’s account.

    NESPRESSO shall be entitled to first carry out a free subsequent or replacement delivery. If this also fails, the NESPRESSO customer shall be entitled to request, at his or her discretion, a price reduction or rescission. Deficiencies of part of the merchandise shall not entitle the customer to register a complaint for the entire shipment.

     

    VI. DAMAGES:

    In the case of consumer transactions, NESPRESSO’s liability shall be excluded for damage attributable to slight negligence, with the exception of personal injuries. In all other cases, all claims for damages by business customers shall be ruled out unless NESPRESSO is responsible for intent or gross negligence, with such business customers having to prove such intent or gross negligence. In any event, consequential loss and lost profits, atypical damage or cases of damage attributable to improper use of the merchandise and when not using espresso machines especially manufactured for the NESPRESSO capsules shall be excluded.  If the case in question is not a transaction with a consumer, the period of limitations of all claims for damages of the NESPRESSO customer is 6 months once the aggrieved customer obtains knowledge of damage occurring. Any liability on the part of NESPRESSO to NESPRESSO customers shall in any event be limited to the sum total of payments made by the NESPRESSO customer to NESPRESSO. The provisions set out in these GTC or any other provisions agreed concerning damages shall also apply if the claim for damages is made in addition to or in lieu of a warranty claim.

    Rights of recourse as contemplated by Section 12 of the Austrian Product Liability Act shall be excluded unless the customer entitled to recourse can prove that the defect was caused within the sphere of influence of NESPRESSO and was at least attributable to gross negligence.

     

    VII. INVOICING AND TERMS OF PAYMENT:

    Invoicing shall be made to reflect the date of shipment of the merchandise. All invoices are payable upon receipt of the invoice, without deduction of any discounts or rebates. Payments are to be made directly to the bank account of NESPRESSO or by crossed check (account-only check). Payments shall be deemed to be received on the date on which they are credited to our bank account.

    No bills of exchange are accepted as payment. Checks shall only be accepted as payment once paid by the bank. Deferred payment terms are granted in individual cases and are to be agreed on a separate basis. Confirmation in writing from NESPRESSO shall be necessary in this regard.

    From the due date, the purchaser shall be obliged, without a reminder being necessary, to pay arrear interest amounting to 2% above the base interest rate, and to pay compensation for any further losses due to delay. In the case of transactions with consumers, arrear interest shall be charged in the statutory amount. Moreover, in the event of non-payment or only partial payment of a receivable when due by the NESPRESSO customer, all receivables arising from current business relations shall likewise be due and payable; this shall also apply in cases where bills of exchange/checks were accepted or other payment arrangements have been made. Furthermore, in the event of non-payment by the NESPRESSO customer in spite of the receivable being due and payable, NESPRESSO shall be entitled to secure the merchandise owned by NESPRESSO at the expense of the NESPRESSO customer. The NESPRESSO customer shall be obliged to allow an agent of NESPRESSO to have access to the business premises and storage facilities to this end. The receivables for merchandise delivered will still be due in these cases.

    In the event of delay in payment, the NESPRESSO customer shall compensate NESPRESSO for all ancillary charges and fees associated with the delay in payment (including but not limited to dunning fees, collection or legal costs) to the extent that these are necessary to assert the relevant legal rights. Specifically, the NESPRESSO customer shall be obliged to pay the dunning fees incurred by NESPRESSO amounting to a flat fee of EUR 10.-- per reminder sent as well as an amount of EUR 5.-- per half-year for maintaining the records in the debt collection system. After an unsuccessful second reminder, NESPRESSO shall be entitled to commission a collection agency whose cost the customer will be required to refund to NESPRESSO up to the rate determined by the Ordinance on the maximum rates of collection agencies issued by the Austrian Federal Ministry for Economic Affairs. This shall not apply to consumer transactions.

    NESPRESSO shall be entitled, even if the purchaser is in delay with payments only on one occasion, to ship any further deliveries only C.O.D. and to net the amount outstanding with the following C.O.D. shipment. In the event of a non-consumer transaction, where complaints are justified, except in cases of restitution, the NESPRESSO customer will not be entitled to withhold the entire gross invoice amount but only a reasonable portion thereof.

    We explicitly reserve the right to refuse acceptance of checks or bills of exchange.  If at all, we accept them only as conditional payment. Discount and bill charges shall be borne by the buyer and are due for immediate payment.

     

    VIII. RESERVATION OF TITLE:

    All merchandise is supplied by NESPRESSO subject to reservation of title and shall remain the property of NESPRESSO until full payment of all receivables arising from the business relationship as a whole, including interest and costs, as well as payment of the checks presented to this end has been effected. Asserting the reservation of title shall only be construed as a rescission of the Agreement if such rescission is explicitly declared by NESPRESSO. Where merchandise is returned, NESPRESSO shall be entitled to net any transport and handling costs incurred. Where third parties are given access to the merchandise subject to reservation of title – in particular if the merchandise is attached – the NESPRESSO customer undertakes to state that the merchandise is the property of NESPRESSO and to notify NESPRESSO without delay. If the NESPRESSO customer is in delay with payments, he or she shall deposit the merchandise if requested to do so at a location to be determined by NESPRESSO as collateral security in favour of NESPRESSO or ship the merchandise to an address to be determined by NESPRESSO, in each case at the customer's own expense. If the NESPRESSO customer is a consumer or not a business customer whose ordinary course of business extends to include trading in merchandise acquired from NESPRESSO, the customer shall not dispose of, sell, pledge, give away or lend the merchandise subject to reservation of title until full payment of the purchase price outstanding has been effected. The NESPRESSO customer bears the full risk for the merchandise subject to reservation of title, including but not limited to the risk of destruction, loss or deterioration.

     

    IX. PROHIBITION OF SALE:

    The NESPRESSO customer shall not be entitled to commercially re-sell the merchandise ordered and received without the written consent of NESPRESSO.

     

    X. DATA PROTECTION:

    NESPRESSO shall be entitled to store and process, as contemplated by the Austrian Data Protection Act (DSG 2000), the personal data of the business associate obtained in the course of or in connection with the relevant business relations, irrespective of whether such data was sourced from the business associate or from third parties. The NESPRESSO customer is obliged to disclose any change to its residential or business and e-mail address as long as the legal transaction that is the subject matter hereunder has not been fully and mutually performed.

    NESPRESSO undertakes not to disclose any personal data of NESPRESSO customers to any third parties. At the request of the purchaser in writing, the data will be deleted from the database of Nespresso Österreich GmbH & Co OHG or modified as requested.

     

    XI. PROVISIONS RELATING TO DISTANCE SELLING TO CONSUMERS:

    If the NESPRESSO customer is a consumer, any agreements entered into by exclusive use of one or multiple means of telecommunication (distance selling agreements) will be subject to the provisions of the Austrian Consumer Protection Act (KSchG).

    The consumer may rescind a customer agreement entered into by way of distance selling or revoke a contractual declaration made in distance selling within the applicable time limit. The period for rescission is seven working days, with Saturday not counting as a working day. For contracts concerning the performance of services (such as after-sales services), this period shall commence on the date on which the contract was signed; for contracts providing for the delivery of merchandise, it commences on the date of their receipt by the consumer.  For the effectiveness of rescission in cases of distance selling agreements, it is sufficient if the declaration of rescission is dispatched within the stipulated period.

     

    XII. LEGAL VENUE:

    The sole legal venue for any disputes arising from or in connection with all agreements between NESPRESSO and NESPRESSO customers is the competent court at the registered offices of Nespresso Österreich GmbH & Co OHG. With regard to consumer transactions, the provisions of the Austrian Consumer Protection Act (KSchG) are applicable.

     

    XIII. CHOICE OF LAW:

    Nespresso Österreich GmbH & Co OHG is a company listed in the Commercial Register of the Commercial Court of Vienna under No. FN 214169 f with its registered offices in Vienna and its business address at Amalienstrasse 65, 1130 Vienna.

    All legal relations based on these General Terms and Conditions of Business between Nespresso Österreich GmbH & Co OHG and the NESPRESSO customer are subject to Austrian substantive law to the exclusion of any conflict of law provisions under International Private Law and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

    NOTE: This English version of the NESPRESSO General Terms and Conditions of Business is a translation of the German original text. ln case of discrepancies between the English translation and the German original text, the latter shall prevail.

     
    IX. EASY ORDERING
     
    ‘Easyordering’ allows you to reorder and pay for your NESPRESSO capsules and selected accessories automatically based on a chosen frequency. The General Conditions of Sales automatically apply to any order placed through Easyordering. In the event of a conflict between the General Conditions of sale and the conditions related to Easyordering, the conditions related to Easyordering will prevail.
     
    “Your order will soon ship” notification
    Three days before your recurrent order will be shipped by us, you will receive a written notification from us to inform and remind you of the date of shipment, the details of your Product basket, the total price of your recurrent order and whether any Product is out of stock.  
     
    Payment
    Payments shall be made by credit card or by invoice.
    All recurrent orders by credit card will be billed to your credit card on the day of shipment. 
    In the event that your credit card cannot be charged, Nespresso will place your order on hold and send you a notification that the payment could not be executed. Your order will be shipped upon receipt of your payment.
     
    Modification and Cancellation
    You are entitled to cancel your Easyordering subscription, cancel one or more recurrent orders or modify the Product(s) basket, the frequency or any customer detail at any time free of charge. In the event that you cancel a specific order or your Easyordering subscription before or while your order is being shipped, you are entitled to refuse the delivery of the Product(s) and, in the event that you received the Product(s) to return the order in accordance with the present General Conditions of Sale.
     
    Out of stock
    If one of your Product(s) included in your recurrent order is out of stock at the moment of the “your order will ship soon” notification, we will notify you in this notification and will still ship your other recurrent orders on your requested frequency, unless the order is cancelled by you. You will not be charged for any Product(s) which is out of stock.
     
    Promotions
    You will have the opportunity to benefit from promotional offers specifically relating to your Easyordering subscription. These Easyordering-specific promotions will not be applicable to any order made outside an Easyordering subscription.
    With your Easyordering account, you will also have the possibility to benefit from ongoing general campaigns and promotions. Your Easyordering subscription does not automatically take into account other promotional offers announced on or around the time of your recurrent order processing.  To benefit from such a promotion, it is recommended to place a separate order and modify your next shipment date for your Easyordering subscription.
     
    Operating Contract
    If you have a NESPRESSO Professional Operating contract, contractual obligations require the regular sending and volume of capsules as agreed in the contract. If you wish to change the frequency or the month of the Next shipment date, please call us on 0810 981 981. 
     

    Nespresso Österreich GmbH & Co OHG
    Nespresso Professional
    Wiedner Gürtel 9, 1100 Wien  

     

    Version 1, 28.08.2014

  • Company Registration

     NESPRESSO ÖSTERREICH GMBH & Co OHG

    Registered office: Wiedner Gürtel 9, 1100 Vienna, Austria

    Commercial register number: FN 214169f, Vienna  Commercial Court

    Contact:

    ·         phone: 0810 981 981 (local tariff, 24/7)

    ·         e-mail: business.austria@nespresso.com

    ·         postal address: Nespresso, Mahlerstraße 7, A-1010 Vienna

    ·         www.nespresso.com/pro/at/en/kontakt

    Data Proccesing Register ("DVR") number: 1025465

    VAT ID number: ATU 52677303

    Purpose of the company: Production and sale of coffee products as well as sale of the coffee systems associated with the consumption of such products, i.e. machines and accessories, all under the designation "NESPRESSO".

    Competent regulatory agency: Municipal department ("Magistrat") MA63 Wien, Wipplingerstrasse 6 8, 1010 Vienna, Austria

    Competent chamber: Austrian Economic Chamber ("Wirtschaftskammer Österreich")

    Professional regulations: Austrian Trade and Industry Code  ("Gewerbeordnung") 1994, Federal Law Gazette ("BGBl") 1994/194 as amended, see https://www.ris.bka.gv.at.

     

    General partner:

    NESPRESSO ÖSTERREICH GMBH

    Registered office: Wiedner Gürtel 9, 1100 Vienna, Austria

    Commercial register number: FN 76981h, Vienna  Commercial Court

     

    Nestle Österreich GmbH

    Registered office: Wiedner Gürtel 9, 1100 Vienna, Austria

    Commercial register number: FN 105870t, Vienna  Commercial Court

    Online Dispute Resolution Platform of the European Commission: http://ec.europa.eu/odr