After having bought your machine, you can join the Nespresso Club by registering here.
When you then place your first coffee order, you will become a member of the Nespresso Club.
If you have any queries about Nespresso or your Club membership, please click here to contact us.
When you first make contact with the Club, please send us your machine serial number (the serial number is 19 alphanumeric characters that is printed on a removable sticker found on the drip tray or on the back of your machine). You will then be able to benefit from an ordering and machine Assistance Service.
You can register your machine:
Rinse the water system:
The Nespresso system offers you incomparable coffee moments, cup after cup. To help you maintain the quality of your coffee experiences, please take note of the following maintenance advice:
After each use of your machine, run water through (without a capsule in the unit), in order to avoid the deposit of coffee grounds within the flow system.
To maintain the optimum temperature and quality of your espresso, descale your machine regularly. The Nespresso Club offers cleaning equipment that has been especially designed for the Nespresso system and its components.
As the quality of water is essential for a good espresso, we also advise that you refill the water tank on a daily basis.
The machine doesn't switch on: check the power cord and fuses. The coffee isn't warm enough: preheat your cups and descale machine.No coffee extraction: clean and descale if necessary. Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.No hot water or steam: clean and descale if necessary.The milk doesn't froth: clean the frothing device. We also recommend using semi-skimmed milk.No water flow: fill the tank and make sure it is correctly inserted.
Download the maintenance guide for your particular machine. If the problem persists please contact the Nespresso Club on freephone 0800 442 442
Do you need immediate assistance for your machine ?
* Service available from Monday to Friday from 8 to 19h and Saturday from 9am to 18pm.
** Service offered if the repair carried out is covered by the manufacturer's warranty and if it was bought in the country of repair. Preferential rates if the machine is not under warranty. Conditions available from the Nespresso Club.