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Welcome to Nespresso
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In case you need immediate assistance with your machine, choose the model of your machine and let us guide you through our videos.
Download the maintenance guide for your machine:
U; CitiZ; Inissia; Pixie; CitiZ&Milk; Lattissima+; Latissima Pro; Maestria; Gran Maestria
Directions for use
Cup size programming
Activating the pump
Activating the pump system
Descaling (serial number below 13142)
Descaling (serial number above 13142)
Care and Cleaning
Contact the Nespresso Club at the following number: 800 87 600, the service is available Monday to Friday 08:00-20:00.
The Assistance Service is free if your machine is still covered by the warranty. For repairs outside of warranty, there is a flat fee.