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Nespresso Assistance

Do you need assistance?

Our coffee specialists are available 24 hours a day, 7 days a week to answer all your questions about selecting your Grands Crus, your machine and the Nespresso services. Call our 24/7 toll-free telephone at 1800 80 7001 and get professional services tailored to your needs.

Machine Assistance

A collection of Nespresso Club Assistance Videos is readily available at your convenience. Take advantage of the guidance and step by step instructions provided to make the most of your Nespresso machine. Watch the videos here.

If you require further assistance, contact the Nespresso Club at 1800 80 7001 to get an immediate technical diagnosis and solution. If your machine requires repair, you can take advantage of the technical assistance package which includes free repair of your Nespresso machine if it is under warranty.


* Please note:
Repairs will be undertaken on Nespresso branded machines. Free service only for genuine Nespresso machines still covered by the manufacturer's warranty and purchased in the country where the repair is undertaken.

Flat fee rates apply if the Nespresso machine is no longer under warranty. Check the terms and conditions with the Nespresso Club.